Mail Complaints (Fraud)

From ConsumerWiki
Jump to: navigation, search

814-Other Federal Agencies


The US Postal Service (USPS) will assist consumers with mail related complaints or refer to the appropriate agency. Contact the USPS national number (800) 275-8777.

Consumers can request postage rates, zip codes, and addressing information, branch office locations, hours of operation, and consumer protection information.

US Postal Service Inspection Service Support Group

222 South Riverside Plaza, Suite 1250

Chicago, IL, 60606-6100

(800) 275-8777

Representatives are available 24 hours a day, 7 days a

Issues addressed by the USPS include:

  • Mail Fraud and Mail Theft
  • Mail Order Schemes
  • Delivery problems
  • Mailing unsolicited, hazardous, pornographic or harmful materials

If a consumer is unable to resolve a problem through their local branch post office, consumers can contact the Consumer Advocate:

United States Postal Service Consumer Advocate

475 L'Enfant Plaza, SW Room 5821

Washington, DC 20260-2200

(800) 275-8777

The Office of Inspector General works to detect fraud, prevent waste, and promote efficiency in the Postal Service.

Office of the Inspector General

1735 N Lynn Street

Arlington, VA 22209-2020

(888) 877-7644

(866) 756-6741 Fax

Email -

The National Fraud Information Center is a non-profit organization sponsored by the National Consumer League. They work with the Postal Service and the Federal Trade Commission assisting Consumers with mail order, telemarketing scams, and suspicious or fraudulent offers.

National Fraud Information Center

1701 K Street NW, Suite 1200

Washington, DC 20006

(202) 835-3323

The Direct Marketing Association Consumer Line provides consumer protection information and referrals regarding various issues including sweepstakes and fraudulent offers.

Direct Marketing Association Consumer Line

1111 19th Street NW

Washington, DC 20036-3603

(202) 955-5030

(202) 955-0085 Fax

Email -

Contact the Direct Marketing Association Mail/Telephone Preference Service to remove your name from mail-order lists, mail your request with your name(s), home address, and signature. To remove your name from telemarketing lists, include your telephone number with area code. Your name will remain off the list for 5 years.

Direct Marketing Association Mail/Telephone Preference Service

PO BOX 1559

Carmel, NY 15012

(202) 955-5030

Email -

If a national fundraising organization fails to stop soliciting funds upon a consumer's request, the national office of the Better Business Bureau will urge them to comply with the request. Local Better Business Bureau offices will assist in the same way with local fundraising organizations.

BBB Wise Giving Alliance

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203-1838

(703) 276-0100

(703) 525-8277 Fax

Mail/Telemarketing FYI's:

Mail Order Ads (printed in catalogues or delivered by telemarketers) - (DMM#A010.4.03)

  • Do not have to list a seller's street address, but the advertiser must list the street address with the Post Office and a consumer can obtain the address from the Post Office.

Telemarketing Sales - (Business & Professions Code § 17511.5)

  • The vendor who sells consumer goods or services costing $25 or more by telephone must inform buyers, both orally and in writing, of their right to cancel purchases within 3 business days following receipt of the product or service.

Delivery of Mail -Telephone/Internet Order Goods - (Business & Professions Code §§ 17538, 17538.3)

  • Must be delivered within 30 days or time stated in ad unless:

A full refund is made A notice of delay is sent to the consumer A substitute is delivered within 30 days

Unsolicited Goods - (Civil Code § 1584.5)

  • Shall be deemed an unconditional gift to be used or disposed of as the consumer sees fit. The consumer should write the company a letter stating the merchandise was not ordered, and the law considers it a gift. Keep a copy of the letter.

Unwanted Sexually Explicit/Pornographic Mail - (39 USC 3008 and 39 USC 3010)

  • Consumers can complete and submit Postal Service Form 1500 to block mailings of this nature. Thirty days after the consumer is added to the Postal Service Reference List, a mailer that again sends this material may be subject to civil and criminal sanctions.

Consumer Resource & Referral Guide

    Consumer Resource & Referral Guide
  Directory of State Agencies 
    Directory of State Agencies
  Directory of Federal Agencies
    Directory of Federal Agencies 
  Return to DCA Home Page
    Return to DCA Home Page