The U.S. Department of Transportation, Consumer Affairs Division, provides information about air travelers' rights and helps resolve consumer problems with providers of commercial air transportation services. The department does not regulate safety, security, or cargo.
The Department of Transportation has jurisdiction over complaints relating to: delays, cancellations, over sale of reservation, luggage, frequent flyer programs, ticketing, disabled access, fares, advertising, refunds, tours and charters, smoking on international flights.
Department of Transportation
Office of the Secretary
Consumer Affairs Division
400 7th Street, SW
Washington, DC 20590
The Public Health Service Quarantine Station Provides travelers' health information, international vaccination requirements and recommendations.
Public Health Service Quarantine Station
(310) 215-2365 or 2366
(310) 215-2285 (fax)
L.A. International Airport
380 World Way, Box N-19
Los Angeles, CA 90045
Publications available: None are offered by the Consumer Information Center.
See also: Airlines (Passenger Bumping)" entry in A of this directory.
Other referrals: Transportation (U.S. Department of)