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851-Local City/County Agencies


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The Americans with Disabilities Act (ADA) provides civil rights protection for persons with disabilities that are parallel to those that have been established for women and minorities. The passage of the ADA was a major victory for the equal rights of people with disabilities. The Department of Rehabilitation provides full implementation of ADA to provide training, consultation, technical assistance for business, employers, employees, job applicants, and consumers of public and private services. The Department of Rehabilitation develops, purchases, provides, and advocates for programs and services in vocational rehabilitation, habilitation and independent living with a priority on serving persons with all disabilities.


Employment practices cannot discriminate against qualified persons with disabilities in the application and recruitment processes, hiring, advancement, training, compensation or discharge of an employee, or in any other terms, conditions and privileges of employment. Reasonable accommodation is not required if it creates an undue hardship for the employer.


State and local governments cannot discriminate against persons with disabilities or from excluding participation or denying benefits of programs, services or activities to persons with disabilities.

All private and public transportation systems must be accessible to all people, including individuals with disabilities. All new buses, rail and subway cars are required to be accessible to people who use wheelchairs. Retrofitting of existing buses is not required. (Regulation of transportation provisions falls under jurisdiction of the U.S. Department of Transportation.


Private businesses must not discriminate in the "goods, services, facilities, procedures, and privileges, advantages and accommodations" offered to the public. Places of public accommodation include motels, restaurants, bars, movie theaters, convention centers, grocery stores, clothing stores, malls, museums, libraries, gyms, bowling alleys, amusement parks, or just about any other facility commonly used by the general public.


The ADA requires common carriers offering telephone services to the general public to increase the availability of interstate and intrastate telecommunication relay services to individuals with hearing and speech impairments. All common carriers of telephone services must offer non-voice relay services which interface with voice services. Compliance rests with the Federal Communications Commission.

Department of Rehabilitation
721 Capitol Mall
Sacramento CA 95814
(916) 324-1313 - (800) 952-5544 (VOICE)
(916) 558-5806 Fax
(844) 729-2800 TTY
[www.dor.ca.gov www.dor.ca.gov]

US Department of Justice
Civil Rights Division
Disabilities Rights Section
950 Pennsylvania Avenue, NW
Washington, DC 20530-0001
(800) 514-0301
(800) 877-8339 TTY/ASCII/TDD

Government agencies are required to make "readily accessible and usable" all public facilities on which construction or alteration was begun after January 1992. The public sector is obligated to have "program access" whether or not specific facilities are physically accessible.

To formally file a complaint or to obtain further information:

Federal Communications Commission
Common Carrier Bureau
Informal Complaints and Public Inquiries Branch
445 12th Street, SW
Washington, DC 20554
(888) 225-5322
(888) 835-5322 TTY
(866) 418-0232 Fax

Newsletter is available in large print, audio tape and computer disk formats. Also available are information, materials, and assistance to individuals and entities covered by the ADA.

American With Disabilities Act (ADA)
Pacific Disability and Business Technical Assistance Center
555 12th Street, Suite 1030
Oakland, CA 94607-4046
(510) 285-5600
(800) 949-4232
(510) 285-5614 Fax

Equal Employment Opportunity Commission publication to help individual determine whether has a disability as defined by ADA with respect to employment provisions.

ADA National Network
(800) 949-4232 (hotline)

Disability Rights Education and Defense Fund Provides information, advocacy, training, and referral services for people with disabilities and parents of children with disabilities on a full range of disability civil rights laws.

Disability Rights Education and Defense Fund
3075 Adeline Street, Suite 210.
Berkeley, CA 94703
(510) 644-2555
(510) 841-8645 FAX/TTY
(800) 466-4232

For developmentally disabled information and assistance:

Alta Regional Center for the Developmentally Disabled
2241 Harvard Street, Suite 100
Sacramento, CA 95815
(916) 978-6400
(916) 489-1380 Fax

The Department of Developmental Services assists developmentally disabled individuals who have mental retardation, cerebral palsy, epilepsy, autism, or closely related conditions which require similar treatment. Conditions that are solely physical in nature are not included.

Department of Developmental Services
1600 9th Street
Sacramento, CA 95814
(916) 654-1690
(916) 654-2054 TTY
(916) 654-1854 Fax

The Department of Health Services enforces health standards in health facilities by licensing and certifying hospitals, nursing homes, dialysis centers, clinics, and home health agencies.

Department of Health Services
Licensing and Certification Division
1615 Capitol Avenue, MS0503
Sacramento, CA 95899

Mailing address:
P.O. Box 997377, MS 0503
Sacramento, CA 95899-7377
(916) 440-7502<br www.dhs.ca.gov

The Alliance for Technology Access is a nonprofit organization with 40 technology resource centers throughout the state for people with disabilities. They provide information on parent support groups and centers where equipment can be tried. Also provides evaluations for assistive technology related to computer use.

Alliance for Technology Access
Alliance for Technology Access
1119 Old Humboldt Road
Jackson, TN
Email: atainfo@ataaccess.org
Toll Free 1.800.914.3017
Voice 731-554-5ATA (5282)
Fax 731-554-5283
TTY 731-554-5284

Easter Seals, Project Action provides information, (documents and publications) as well as training and resources for ADA Transportation and public transportation services.

Easter Seals
141 W Jackson Blvd, Suite 1400A
Chicago, IL 60604
(312) 726-1494 Fax

The California Center for Law and the Deaf provide legal advice and assistance for deaf/hearing impaired in areas of marketplace, public facilities, special education, media emergency information, and telecommunications access. Handles individual and class action suits.

California Center for Law and the Deaf
Marin Health & Human Services 14895 East 14th Street, #220
San Leandro, CA 94578
(877) DEAFLAW [332-3529] Toll free Voice & TTY
(510) 483-0922 TTY and Voice

The US Department of Transportation National Highway Traffic Safety (NHTSA) works on automotive safety for disabled consumers to develop safety standards for driving adaptive devices. NHTSA is currently focused on steering devices that attach to steering wheels that might interfere with airbags.

(888) 327-4236 (hotline)
(800) 424-9153 TTY (hotline)

The Protection and Advocacy, Inc. provides a manual to assist the consumer with questions related to the listed programs below to assist the disabled. The manual may be ordered over the phone. Protection and Advocacy, Inc. (PAI) would appreciate a $10.00 donation for the manual which is available in English, Spanish, (in specific sections it is available in Korean, Chinese, and Vietnamese). For blind individuals, the manual is available on audio tape.

  • Private health benefit plans
  • Regional Centers
  • California Children's Services
  • Reasonable Accommodations in Employment
  • Vocational Rehabilitation (including loan programs)
  • Social Security Work Incentives
  • Special Education
  • Medi-Cal
  • Medicare
  • Veterans Administration

Consumers wanting information on special technology for vehicles (hand controls, etc.) may get information through Protection and Advocacy, Inc. (PAI),

Protection and Advocacy, Inc.
100 Howe Avenue, Suite 235-N
Sacramento, CA 95825

(916) 488-9955 Sacramento
(800) 776-5746 TDD
(510) 267-1200 Oakland office
(916) 488-2635 Fax

The Federal Aviation Administration (FAA) takes complaints regarding airport facilities. ADA does not cover air carriers. Air carriers are covered by the (FAA).

Federal Aviation Associations
Aviation Consumer Protections Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590
(202) 366-0511 TTY

Privately owned permanent housing is covered by the Fair Housing Amendments Act (FHAA). The FHAA offers protection to persons with disabilities and can assist callers in obtaining their rights.

US Department of Housing and Urban Development
Enforcement Division
Compliance and Disability Rights Section
451 7th Street, SW
Washington, DC 20410
(800) 795-7915
(202) 708-1455 TTY

US Department of Fair Housing and Urban Development
Fair Housing Compliance Division

San Francisco Regional Office
One Sansome Street, Suite 1200
San Francisco, CA 94104
(415) 489-6400 phone
(415) 489-6419 fax

Los Angeles Field Office
300 North Angeles Street, Suite 4054
Los Angeles, CA 90012
(213) 894-8000 phone
(213) 894-8107 fax

Santa Ana Field Office
Santa Ana Federal Building
34 Civic Center Plaza, Room 7015
Santa Ana, CA 92701
(714) 796-5577 phone
(202) 485-5705 fax

The Architectural and Transportation Barriers Compliance Board provides information on accessible design in new construction and alterations.

Architectural and Transportation Barriers Compliance Board
1331 F Street, Suite 1000
Washington, DC 20004
(202) 272-0080
(800) 872-2253
(202) 272-0082 TTY
(800) 993-2822 TTY
(202) 272-0081 Fax

See Also:
Aging (California Department of)

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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