Airlines (Miscellaneous)

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814-Other Federal Agencies


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The US Department of Transportation, Consumer Affairs Division, provides information about air travelers' rights and helps resolve consumer problems with providers of commercial air transportation services. The department does not regulate safety, security, or cargo.

The US Department of Transportation has jurisdiction over complaints relating to: delays, cancellations, over sale of reservation, luggage, frequent flyer programs, ticketing, disabled access, fares, advertising, refunds, tours and charters, smoking on international flights.

About TSA-Transportation Security Administration
TSA was created to strengthen the security of the nation’s transportation systems and ensure the freedom of movement for people and commerce. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security. The TSA Contact Center is here to help travelers prepare for upcoming flight. Whatever your question about traveling through TSA security, whether at the checkpoint or for checked baggage, we will get you an answer.

TSA Contact Center Information

Hours: Monday – Friday: 8 a.m. – 11 p.m. Eastern Time

Weekends/Holidays: 9 a.m. – 8 p.m. Eastern Time


Phone: 1-866-289-9673 See Also:)

US Department of Transportation
Office of the Secretary
Consumer Affairs Division
1200 New Jersey Ave., SE
Washington, DC 20590
(202) 366-2220
(800) 877-8339 TTY

The Public Health Service Quarantine Station Provides travelers' health information, international vaccination requirements and recommendations.

Public Health Service Quarantine Station
(310) 215-2365 or 2366
(310) 215-2285 Fax

LA International Airport (LAX)
380 World Way, Box N-19
Los Angeles, CA 90045

See Also:
Airlines (Passenger Bumping)

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
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