Service Stations (Services for Disabled)

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735-Other State Agencies


By law (Business and Professions Code Section 13412), service stations are required to provide refueling services for severely disabled drivers of vehicles with special license plates or place cards. Refueling services must be provided at no higher price than the public is generally charged. Exclusive self-service stations and convenience stores are exempt from the requirements if they have remotely controlled gas pumps, are operated by a single cashier, and do not provide pump island service. Disabled drivers may have to go to full service stations.

The California Department of Rehabilitation handles complaints on violations of B & P Code Section 13412 which governs service for the disabled.

California Department of Rehabilitation

721 Capitol Mall

Sacramento, CA 95814

(916) 324-1313

(916) 558-5807 (TTY)

Mailing Address:

PO Box 944222

Sacramento, CA 94244-2220

Consumers may also call their local district attorney.

California Department of Justice, Office of the Attorney General

1300 I Street

Sacramento, CA 95814

(800) 952-5225 (CA Callers)

(916) 322-3360 (Out of State)

(916) 323-5341 Fax

(800) 952-5548 (TDD in CA)

(916) 327-5564 (TDD Out of State)

See Also:


Americans with Disabilities Act Document Center

Foundation of Resources for Equality and Employment for the Disabled (FREED)

Governor's Committee for Employment of Disabled Persons (GCEDP)

National Organization on Disability

The Disability Rights Activist

U.S. Access Board