Managed Health Care (Department of)
As of July 1, 2000 the Health Plan Program and the administration of the Knox-Knee Health Plan Act of 1975, as amended by the 1999 HMO reform legislation, has transferred to the new Department of Managed Health Care. The Department of Managed Health Care regulates HMO's, and PPO's and can assist you when filing a complaint.
Mailing Address: Department of Managed Health Care
California Help Center
980 9th Street, Suite 500 Sacramento, CA 95814-2725
(877) 688-9891 (TDD)
Assistance is available 24 hours per day, 7 days a week for consumers who need assistance with their HMO. Call center staff can assist consumers with a variety of issues including (but not limited to) quality of care, prescriptions, preventative testing, and information regarding the DMHC's complaint process. A complaint form is available on the DMHC's web site.
For help filing a complaint against a PPO go to the Office of the Patient Advocate
You can also call the Department of Insurance for assistance at: 800-927-4357
Publications available: The California Patient's Guide: Your Health Care Rights and Remedies