Federal Express

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Federal Express (FedEx) is an air freight company which has both domestic and international air freight service. See below for jurisdiction of complaints:

Federal Express
(800) 463-3339 or (800) Go.FedEx

FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
(800) 238-4461 TYY
(800) 247-4747

domestic and international Customer Service:
(901) 369-3600

The U.S. Department of Transportation Aviation Consumer Protection Division regulates transportation methods, approves type of cargo (no hazardous materials, etc.), receives informal complaints from consumers regarding aviation consumer issues.

Jurisdiction (domestic):

Between different states within the United States.

Jurisdiction (international):

Enforces regulations of individual foreign countries.

Jurisdiction (intrastate):
Within state of California and under these conditions:

  • Must be a business or service managed and operated in California.
  • Must be used by a California resident only.

U.S. Department of Transportation
Aviation Consumer Protection Division
400 Seventh Street, SW
Room 4107, C-75
Washington, DC 20590
(202) 366-2220

If the item is shipped to a warehouse in California and carrier ships parts or sections to other separate locations in California, jurisdiction is under the California Public Utilities Commission (CPUC). Consumer complaints should be directed to the customer services department of each air freight company. The consumer may file a loss claim with the CPUC; however, if resolution does not occur there, it may become a civil matter.

Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102-3298
(800) 649-7570 or (415) 703-1170
FAX: (415) 703-1158

Publications available: None are offered by the Consumer Information Center

See also: None

Other referrals: None

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
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