Difference between revisions of "Federal Express"

From ConsumerWiki
Jump to: navigation, search
 
Line 19: Line 19:
  
 
'''Federal Express'''
 
'''Federal Express'''
 
Toll Free Number: (855)368-4200 USDOT
 
  
 
(800) 463-3339 or (800) Go.FedEx
 
(800) 463-3339 or (800) Go.FedEx
Line 71: Line 69:
  
 
'''Aviation Consumer Protection Division'''
 
'''Aviation Consumer Protection Division'''
 
U.S. Department of Transportation
 
  
 
1200 New Jersey Ave, S.E.
 
1200 New Jersey Ave, S.E.
Line 85: Line 81:
  
  
If the item is shipped to a warehouse in California and carrier ships parts or sections to other separate locations in California, jurisdiction is under the [https://www.cpuc.ca.gov/ '''California Public Utilities Commission (CPUC)]'''. Consumer complaints should be directed to the customer services department of each air freight company. The consumer may file a loss claim with the CPUC; however, if resolution does not occur there, it may become a civil matter.
+
Consumer complaints should be directed to the customer services department of each air freight company. If resolution does not occur there, it may become a civil matter.
 
+
'''Public Utilities Commission'''
+
 
+
'''Consumer Affairs Branch'''
+
 
+
505 Van Ness Avenue
+
 
+
San Francisco, CA 94102-3298
+
 
+
(800) 848-5580
+
 
+
(415) 703-2782
+
 
+
(415) 703-1758 Fax
+
 
+
[http://www.cpuc.ca.gov/ '''www.cpuc.ca.gov''']
+

Latest revision as of 21:53, 4 October 2019

814-Other Federal Agencies

FEDERAL EXPRESS go back


Federal Express (FedEx) is an air freight company which has both domestic and international air freight service. See below for jurisdiction of complaints:


Federal Express

(800) 463-3339 or (800) Go.FedEx


FedEx Corporation

Customer Relations

3875 Airways, Module H3, Dept. 4634

Memphis, TN 38116

(800) 238-4461 TTY

(800) 247-4747

Email webmaster@fedex.com

Customer Service:

(901) 369-3600

www.fedex.com


The US Department of Transportation Aviation Consumer Protection Division regulates transportation methods, approves type of cargo (no hazardous materials, etc.), receives informal complaints from consumers regarding aviation consumer issues.


Jurisdiction (domestic):

Between different states within the United States.

Jurisdiction (international):

Enforces regulations of individual foreign countries.

Jurisdiction (intrastate):

Within state of California and under these conditions:

  • Must be a business or service managed and operated in California.
  • Must be used by a California resident only.


U.S. Department of Transportation

Aviation Consumer Protection Division

1200 New Jersey Ave, S.E.

Washington, D.C. 20590

(202) 366-2220

(202) 366-0511 TTY

www.dot.gov/airconsumer


Consumer complaints should be directed to the customer services department of each air freight company. If resolution does not occur there, it may become a civil matter.