Federal Express

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Federal Express (FedEx) is an air freight company which has both domestic and international air freight service. See below for jurisdiction of complaints:

Federal Express
Toll Free Number: (855)368-4200
(800) 463-3339 or (800) Go.FedEx

FedEx Corporation
Global Customer Relations
3875 Airways, Module H3, Dept. 4634
Memphis, TN 38116
(800) 238-4461 TTY
(800) 247-4747
Email webmaster@fedex.com

domestic and international Customer Service:
(901) 369-3600

The US Department of Transportation Aviation Consumer Protection Division regulates transportation methods, approves type of cargo (no hazardous materials, etc.), receives informal complaints from consumers regarding aviation consumer issues.

Jurisdiction (domestic):

Between different states within the United States.

Jurisdiction (international):

Enforces regulations of individual foreign countries.

Jurisdiction (intrastate):
Within state of California and under these conditions:

  • Must be a business or service managed and operated in California.
  • Must be used by a California resident only.

U.S. Department of Transportation
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

(202) 366-2220

If the item is shipped to a warehouse in California and carrier ships parts or sections to other separate locations in California, jurisdiction is under the California Public Utilities Commission (CPUC). Consumer complaints should be directed to the customer services department of each air freight company. The consumer may file a loss claim with the CPUC; however, if resolution does not occur there, it may become a civil matter.

Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102-3298
(800) 649-7570 (415) 703-1170
(415) 703-1158 Fax

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