California Public Utilities Commission (CPUC)

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736-Public Utilities Commission


The California Public Utilities Commission (CPUC) sets the rates and standards of safety and service for all privately owned utilities as well as passenger carriers in the state. It has the authority from the State Constitution to carry out investigations and to conduct hearings on requests for rate changes, specific complaints, or broad policy matters.

Complaint jurisdiction: CPUC must approve rates charged by utility companies. CPUC's role is to protect the consumer where competition does not.

Regulation: includes railroads, bus firms, and marine vessels transporting passengers within the state; gas, electric, water, steam, sewer, pipeline, cellular, and telephone companies (phone services, including public and privately owned pay phones) and telegraph companies; internet service providers; safety standards procedures for overhead power and communication lines, gas facilities, rapid transit systems, light rail transit systems, and common carrier railroads.

Complaints outside jurisdiction: Phone equipment complaints.

Consumer Affairs Branch

California Public Utilities Commission

505 Van Ness Avenue

San Francisco, CA 94102

(415) 703-2782

(800) 649-7570

(415) 703-1758 Fax


California Public Utilities Commission

320 West 4th, Suite500

Los Angeles,CA.90013

(800) 649-7570

(213) 576-7000


Universal Lifeline Telephone Service: Eligibility for program is based on household size and income. Qualified subscribers pay low flat rate for regular services.

California Alternate Rates for Energy (CARE): Consumers who qualify are given a 15% discount on their monthly gas and electric bill. Group homes, women's and homeless shelters, and certain agricultural worker housing can also qualify for the discount.


For general information on transportation matters: (800) 877-8867

The CPUC regulates passenger carriers, including charter-party carriers (such as a charter bus or limo), passenger stage corporations (such as an airport shuttle), vessel common carriers (such as a ferry), and transportation network companies (rideshare companies like Uber).

California Public Utilities Commission

Transportation Enforcement Section

Safety and Enforcement Division

505 Van Ness Avenue, Room 2003

San Francisco, CA 94102

Phone Toll Free: (800) 894-9444

Phone: (415) 703-2782

Fax: (415) 703-1758


Online Complaint Information link: