Rates for cable television are not controlled by any local or state agency. The Federal Cable Communications Policy Act of 1984 (Title 47, Section 543) prohibits state and local governments from regulating cable television rates, except in limited broadcast areas such as rural or mountain locations.
The local franchising authority is the local municipal, county or other government organization that regulates certain aspects of the cable television industry at the state or local level. The name of the franchising authority may be on the front or back of the consumer's cable bill. If the information is not on the bill, consumers should contact their cable company or local town or city hall.
The Telecommunications Act of 1996 terminated the FCC's authority to regulate the rate paid for cable programming, which included Pay-per-Channel and pay-per-program, service after March 31, 1999.
Refer to the cable company or local franchising authority for complaints on service or billing.
Refer to the local District Attorney's office for complaints of fraud or false advertising.
Refer to cable company or local franchising authority for signal quality complaints.