Better Business Bureau

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908-Better Business Bureau


The Better Business Bureaus (BBB) is a non-profit service organization supported by businesses which stress compliance with ethical standards of marketplace conduct. The BBB will arbitrate consumer business disputes informally and privately if the consumer and business cannot resolve an issue. Both parties must agree to the arbitration decision, which is final and binding.

The BBB also has a variety of pamphlets and other educational materials to inform consumers about purchasing and to provide performance reports on individual companies.

Council of Better Business Bureaus

4200 Wilson Boulevard, Suite 600

Arlington, VA 22201

(703) 276-0100

(703) 525-8277 Fax

(800) 955-5100 Auto Line

The BBB cannot assist with:

  • Legal advice or where legal action was initiated
  • Collection of debts
  • Debt collection mediation once collection agency is involved
  • Credit ratings on companies or individuals
  • Employer-employee or non-business disputes

  • Malpractice claims against doctors, dentists, lawyers, etc.
  • Test or rate products, or judge prices per se
  • Does not endorse, recommend, or disapprove of any product, service, or company
  • Tenant/landlord issues
  • State or government agency issues
  • Old complaints (if over a year old may not be investigated)

Fresno, Inyo, Kern, Kings, Madera, Mariposa, Mono, Inland Empire, Merced, ADD Riverside, San Bernardino and Tulare Counties:

Central California

2600 W. Shaw Lane

Fresno, CA 93711

(559) 222-8111

(559) 228-6518 Fax

1601 H Street, Suite 101

Bakersfield, CA 93301

(800) 675-8118

Alpine, Amador, Butte, ADD Calaveras, Colusa, El Dorado, Glenn, Lake Tahoe basin, Lassen, Modoc, Mother Lode, ADD Nevada, Placer, Plumas, Sacramento, San Joaquin, Shasta, Sierra, Siskiyou, ADD Stanislaus, Sutter, Tehama, Trinity, Yolo, and Yuba Counties:

10399 Old Placerville Road

Sacramento, CA 95827

(916) 443-6843

(916) 368-7928 Fax

San Diego counties:

4747 Viewridge Avenue #200

San Diego, CA 92123

(858) 496-2131

(858) 496-2141 Fax

Gateway Plaza

120 Newport Center Drive

Newport Beach, CA 92660

(949) 269-3255

Santa Clara, San Benito, Santa Cruz, Los Angeles, and Monterey counties:

1112 S. Bascom Avenue

San Jose, CA 95128

(408) 278-7400

(408) 278-7444 Fax

San Francisco Bay Area and Northern Coastal California, Alameda, Del Norte, Humboldt, Lake, Marin, Martinez, Mendocino, Napa, San Mateo, Sonoma Counties:

1000 Broadway, Suite 625

Oakland, CA 94607

(510) 844-2000

(510) 844-2100 Fax

Orange Counties:

Orange County

1010 E. Missouri Ave.

Phoenix, AZ 85014

(877) 291-6222

Ventura, Santa Barbara, and San Luis Obispo Counties (Tri-Counties):

211 E. Victoria Street Ste. A

Santa Barbara, CA 93101

(805) 963-8657

(805) 702-0958 fax

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