Difference between revisions of "Automobile (Manufacturer Warranty)"

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<p>[[File:Whitebox.jpg|007-Arbitration Certification Program, 735-Other State Agencies|link=_Hint]] </p>
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| <h4 align="center"><big>AUTOMOBILE (MANUFACTURER WARRANTY)</big><br /></h4>
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| AUTOMOBILE (MANUFACTURER WARRANTY)
 
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<p>The [http://www.lemonlawca.com/songbeverly.html '''California Song-Beverly Consumer Warranty Act]''' requires automobile manufacturers and other warrantors to maintain service and repair facilities sufficient to carry out the terms of their new car warranties. The warranty itself must clearly describe what is covered; it must state what the warrantor will do in the event of a defect, malfunction, or failure to conform with the warranty; and it must include a step-by-step explanation of the procedures the consumer should follow to obtain performance of any warranty obligation. These requirements are part of both federal and California law.</p><br>
+
The California Song-Beverly Consumer Warranty Act requires automobile manufacturers and other warrantors to maintain service and repair facilities sufficient to carry out the terms of their new car warranties. The warranty itself must clearly describe what is covered; it must state what the warrantor will do in the event of a defect, malfunction, or failure to conform with the warranty; and it must include a step-by-step explanation of the procedures the consumer should follow to obtain performance of any warranty obligation. These requirements are part of both federal and California law.
  
<p>The Department of Consumer Affairs, [http://www.dca.ca.gov/acp/ '''Arbitration Certification Program (ACP)]'''certifies and monitors third party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations for new vehicle warranties and manufacturer-sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.</p><br>
+
The Department of Consumer Affairs, [http://www.dca.ca.gov/acp/ '''Arbitration Certification Program (ACP)]'''certifies and monitors third party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations for new vehicle warranties and manufacturer-sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.
 
   
 
   
'''<font color="#4AA02C">Arbitration Certification Program</font color="#4AA02C">'''<br>
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'''Arbitration Certification Program'''  
1625 N. Market Blvd. Suite N112<br>
+
Sacramento, CA 95834<br>
+
(916) 574-7350<br>
+
(916) 574-7363 Fax<br>
+
[http://www.dca.ca.gov/acp/ '''www.dca.ca.gov/acp''']<br>
+
  
 +
1625 N. Market Blvd. Suite N112
  
 +
Sacramento, CA 95834
  
<p>The DMV's Investigations Unit Investigates allegations of fraud in the sales of vehicles.</p>
+
(916) 574-7350
'''<font color="#4AA02C">DMV - Investigations Unit</font color="#4AA02C">'''<br>
+
 
[http://www.dmv.ca.gov/ '''www.dmv.ca.gov''']<br>
+
(916) 574-7363 Fax
 +
 
 +
[http://www.dca.ca.gov/acp/ '''www.dca.ca.gov/acp''']
 +
 
 +
 
 +
 
 +
The DMV's Investigations Unit Investigates allegations of fraud in the sales of vehicles.
 +
 
 +
'''DMV - Investigations Unit'''
 +
 
 +
[http://www.dmv.ca.gov/ '''www.dmv.ca.gov''']
  
  
 
   
 
   
<p>The [http://www.nmvb.ca.gov/ '''New Motor Vehicle Board]''' processes complaints regarding manufacturers or dealers who fail to honor warranties or service contracts and will investigate fraud and give advice about asserting Lemon Law rights.</p><br>
+
The [http://www.nmvb.ca.gov/ '''New Motor Vehicle Board]''' processes complaints regarding manufacturers or dealers who fail to honor warranties or service contracts and will investigate fraud and give advice about asserting Lemon Law rights.  
  
'''<font color="#4AA02C">New Motor Vehicle Board</font color="#4AA02C">'''<br>
+
'''New Motor Vehicle Board'''  
1507 21st Street, Suite 330<br> 
+
Sacramento, CA 95814-5297<br>
+
(916) 445-1888<br> 
+
(916) 323-1631 Fax<br>       
+
(916) 323-1632 Fax<br> 
+
[http://www.nmvb.ca.gov/ '''www.nmvb.ca.gov''']<br>
+
  
 +
1507 21st Street, Suite 330 
  
<p>The Office of the Attorney General will investigate fraud or questionable
+
Sacramento, CA 95814-5297
conduct.</p><br>
+
  
'''<font color="#4AA02C">Office of the Attorney General</font color="#4AA02C">'''<br>
+
(916) 445-1888
'''Public Inquiry Unit'''<br>
+
1300 I Street<br> 
+
(916) 323-1631 Fax  
Sacramento, CA 95814<br>
+
     
(800) 952-5225 (Northern California)<br>
+
(916) 323-1632 Fax 
(916) 323-5341 Fax<br>
+
(800) 593-8222 (Southern California)<br>
+
(213) 897-2000 (L.A. office)<br>
+
[http://oag.ca.gov/ '''oag.ca.gov''']<br>
+
 
 
 +
[http://www.nmvb.ca.gov/ '''www.nmvb.ca.gov''']
  
  
<p>The California State Bar provides referral services specifically for Lemon Law and warranty disputes.</p>
+
The Office of the Attorney General will investigate fraud or questionable
 +
conduct.
 +
 
 +
'''Office of the Attorney General'''
 +
 
 +
'''Public Inquiry Unit'''
 +
 
 +
1300 I Street 
 +
 
 +
Sacramento, CA 95814
 +
 
 +
(800) 952-5225 (Northern California)
 +
 
 +
(916) 323-5341 Fax
 +
 
 +
(800) 593-8222 (Southern California)
 +
 
 +
(213) 897-2000 (L.A. office)
 +
 
 +
[http://oag.ca.gov/ '''oag.ca.gov''']
 +
 +
 
 +
 
 +
The California State Bar provides referral services specifically for Lemon Law and warranty disputes.
 +
 
 +
'''State Bar of California'''
 +
 
 +
(415) 538-2000 
 +
 
 +
[http://www.calbar.ca.gov/ '''www.calbar.ca.gov'''] 
 +
 
 +
 
 +
 
 +
The [http://wwwautosafety.org/ '''National Highway Traffic Safety Administration (NHTSA)]''' gathers and distributes information on safety recalls. They also gather statistics and reports on trends to find out if similar problems reported indicate a pattern of problems with model of vehicle.
 +
 
 +
'''NHTSA'''
 +
 
 +
'''Center for Auto Safety'''
 +
 
 +
1825 Connecticut Avenue, NW, Suite330
 +
 
 +
Washington, DC 20009 
 +
 
 +
(202) 328-7700
 +
 
 +
https://www.nhtsa.gov/  
 +
 
 +
400 7th Street, SW
 +
 +
Washington, DC 20590
  
'''<font color="#4AA02C">State Bar of California</font color="#4AA02C">'''<br>
+
(800) 424-9393 (Hotline)  
(415) 538-2000<br> 
+
[http://www.calbar.ca.gov/ '''www.calbar.ca.gov''']<br>  
+
  
 +
https://www.autosafety.org/
  
  
<p>The [http://wwwautosafety.org/ '''National Highway Traffic Safety Administration (NHTSA)]''' gathers and distributes iformation on safety recalls. They also gather statistics and reports on trends to find out if similar problems reported indicate a pattern of problems with model of vehicle.</p><br>
 
  
'''<font color="#4AA02C">NHTSA</font color="#4AA02C">'''<br>
+
Autofax can provide information on problems inherent to a vehicle. Two types of reports available ($20 each) which include summaries of recalls, manufacturer service bulletins, summaries of consumer complaints directed to the National Highway Traffic Safety Administration.
'''Center for Auto Safety'''<br>
+
1825 Connecticut Avenue, NW, Suite330<br>
+
Washington, DC 20009<br> 
+
(202) 328-7700<br>
+
[http://wwwautosafety.org/ '''www.autosafety.org''']<br> 
+
  
400 7th Street, SW<br> 
+
'''Autofax'''  
Washington, DC 20590<br> 
+
(800) 424-9393 (Hotline)<br> 
+
[http://www.nhtsa.dot.gov/ '''www.nhtsa.dot.gov''']<br>
+
  
 +
316 Lugonia Street
  
 +
Newport Beach, CA 92663
  
<p>Autofax can provide information on problems inherent to a vehicle. Two types of reports available ($20 each) which include summaries of recalls, manufacturer service bulletins, summaries of consumer complaints directed to the National Highway Traffic Safety Administration.</p><br>
+
(800) 777-4481 
  
'''<font color="#4AA02C">Autofax</font color="#4AA02C">'''<br>
+
(714) 631-7869 Fax
316 Lugonia Street<br>
+
Newport Beach, CA 92663<br>
+
(800) 777-4481<br> 
+
(714) 631-7869 Fax<br>
+
  
  
 
 
<p>'''Publications Available:''' Arbitration Certification Program, A Guide for the Used Car Buyer, and Lemon Aid for New Car Buyers.</p>
+
'''Publications Available:''' Arbitration Certification Program, A Guide for the Used Car Buyer, and Lemon Aid for New Car Buyers.  
  
  
  
  
<p>[[file:green_arrow.jpg|link=http://www.dca.ca.gov/publications/guide/index.shtml|Consumer Resource & Referral Guide]]
+
[[file:green_arrow.jpg|link=http://www.dca.ca.gov/publications/guide/index.shtml|Consumer Resource & Referral Guide]]
     Consumer Resource & Referral Guide<br>
+
     Consumer Resource & Referral Guide
 
   [[file:green_arrow.jpg|link=http://www.ca.gov/CaSearch/Agencies.aspx|Directory of State Agencies ]]  
 
   [[file:green_arrow.jpg|link=http://www.ca.gov/CaSearch/Agencies.aspx|Directory of State Agencies ]]  
     Directory of State Agencies<br>
+
     Directory of State Agencies
 
   [[file:green_arrow.jpg|link=http://www.dca.ca.gov/consumer/links_federal.shtml|Directory of Federal Agencies]]
 
   [[file:green_arrow.jpg|link=http://www.dca.ca.gov/consumer/links_federal.shtml|Directory of Federal Agencies]]
     Directory of Federal Agencies<br>
+
     Directory of Federal Agencies  
 
   [[file:green_dca.jpg|link=http://www.dca.ca.gov/|Return to DCA Home Page]]
 
   [[file:green_dca.jpg|link=http://www.dca.ca.gov/|Return to DCA Home Page]]
     Return to DCA Home Page<br>
+
     Return to DCA Home Page
</p>
+

Revision as of 22:16, 5 September 2019

007-Arbitration Certification Program, 735-Other State Agencies

AUTOMOBILE (MANUFACTURER WARRANTY) go back


The California Song-Beverly Consumer Warranty Act requires automobile manufacturers and other warrantors to maintain service and repair facilities sufficient to carry out the terms of their new car warranties. The warranty itself must clearly describe what is covered; it must state what the warrantor will do in the event of a defect, malfunction, or failure to conform with the warranty; and it must include a step-by-step explanation of the procedures the consumer should follow to obtain performance of any warranty obligation. These requirements are part of both federal and California law.

The Department of Consumer Affairs, Arbitration Certification Program (ACP)certifies and monitors third party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations for new vehicle warranties and manufacturer-sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.

Arbitration Certification Program

1625 N. Market Blvd. Suite N112

Sacramento, CA 95834

(916) 574-7350

(916) 574-7363 Fax

www.dca.ca.gov/acp


The DMV's Investigations Unit Investigates allegations of fraud in the sales of vehicles.

DMV - Investigations Unit

www.dmv.ca.gov


The New Motor Vehicle Board processes complaints regarding manufacturers or dealers who fail to honor warranties or service contracts and will investigate fraud and give advice about asserting Lemon Law rights.

New Motor Vehicle Board

1507 21st Street, Suite 330

Sacramento, CA 95814-5297

(916) 445-1888

(916) 323-1631 Fax

(916) 323-1632 Fax

www.nmvb.ca.gov


The Office of the Attorney General will investigate fraud or questionable conduct.

Office of the Attorney General

Public Inquiry Unit

1300 I Street

Sacramento, CA 95814

(800) 952-5225 (Northern California)

(916) 323-5341 Fax

(800) 593-8222 (Southern California)

(213) 897-2000 (L.A. office)

oag.ca.gov


The California State Bar provides referral services specifically for Lemon Law and warranty disputes.

State Bar of California

(415) 538-2000

www.calbar.ca.gov


The National Highway Traffic Safety Administration (NHTSA) gathers and distributes information on safety recalls. They also gather statistics and reports on trends to find out if similar problems reported indicate a pattern of problems with model of vehicle.

NHTSA

Center for Auto Safety

1825 Connecticut Avenue, NW, Suite330

Washington, DC 20009

(202) 328-7700

https://www.nhtsa.gov/

400 7th Street, SW

Washington, DC 20590

(800) 424-9393 (Hotline)

https://www.autosafety.org/


Autofax can provide information on problems inherent to a vehicle. Two types of reports available ($20 each) which include summaries of recalls, manufacturer service bulletins, summaries of consumer complaints directed to the National Highway Traffic Safety Administration.

Autofax

316 Lugonia Street

Newport Beach, CA 92663

(800) 777-4481

(714) 631-7869 Fax


Publications Available: Arbitration Certification Program, A Guide for the Used Car Buyer, and Lemon Aid for New Car Buyers.



Consumer Resource & Referral Guide

    Consumer Resource & Referral Guide
  Directory of State Agencies 
    Directory of State Agencies
  Directory of Federal Agencies
    Directory of Federal Agencies 
  Return to DCA Home Page
    Return to DCA Home Page