Air Freight Carriers

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950-Other Consumer Issues


The larger domestic airlines routinely carry air freight and have freight offices at every terminal. For domestic air freight and international air freight, consult individual airlines such as United, Delta, etc. Air freight companies which have both domestic and international air freight service specifically are United Parcel Service (UPS), Federal Express (FEDEX), Emery Worldwide, and Dalsey, Helbloom, and Lynch (DHL). See below for jurisdiction of complaints:

United Parcel Service (UPS)

(800) 742-5877 or (800)-PICK-UPS

International Shipping: (800) 782-7892

Federal Express

(800) 463-3339

(800) 247-4747

Emery Worldwide

(800) 367-3592

Dalsey, Helbloom, Lynch (DHL) Worldwide Express, International Express Delivery'

(800) 225-5345

The US Department of Transportation regulates transportation methods, approves type of cargo but does not regulate hazardous materials.

US Department of Transportation

Aviation Consumer Protection Division

1200 New Jersey Ave, S.E.

Washington, D.C. 20590

(202) 366-2220

TTY: (202) 366-0511

The Federal Aviation Administration enforces regulations under the Hazardous Materials Transportation Act for shipments by air.

Federal Aviation Administration

Office of Security and Hazardous Materials Safety (Headquarters)

800 Independence Avenue SW, Room 300 East

Washington, DC 20591

Phone: (202) 267-7211

Fax: (202) 267-8496

Phone, Office of Hazardous Materials Safety: (215) 872-6226