Travel (Agencies/Agents/Tours)

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Consumers can find out whether a travel seller is registered by writing, faxing or using the online Seller Search:

Office of the Attorney General

Seller of Travel Registration Unit

300 South Spring Street

Los Angeles, CA 90013

Fax your query to:(213) 897-8846 Fax

Registration for Sellers of Travel (Sea and Air):

Information for consumers from the Office of the Attorney General:

While the Office of the Attorney General does not represent individuals, when possible it will forward a consumer’s complaint on to the company, and file actions against sellers of travel who violate the law. Consumers also should send a copy of their complaint to the District Attorney's Office where they are located and/or where the seller of travel is located. If consumers believe that their payment has been misappropriated, they may also wish to contact their local police department.

Unfortunately, many police agencies which are unfamiliar with the specialized laws in this area believe that such conduct is "civil" in nature only and does not involve any violation of criminal statutes. If a consumer runs into this response, they may contact the Seller of Travel office by calling (213) 897-8065.

California Department of Justice

Office of the Attorney General

Public Inquiry Unit

PO Box 944255

Sacramento, CA 94244-2550

(800) 952-5225 (CA Callers)

(916) 322-3360 (Out of State)

(916) 323-5341 Fax

(800) 952-5548 (TDD in CA)

(916) 327-5564 (TDD Out of State)

(916) 445-9555

Dial 711 or 800-735-2929

Spanish TTY/TDD 800-855-3000

Voice 800-735-2922

Will take complaints about a tour agency (if the company involved is a member of the association) and will mediate between the parties. Otherwise, it becomes a civil matter or parties can request Better Business Bureau mediation/arbitration.


101 Prosperous Place | Suite 350 Lexington, KY 40509

Call us:


+1.800.682.8886 (U.S. & Canada)

REFERRALS ONLY - Will help settle disputes between member businesses and consumers. The Society can verify if an agent is a member in good standing.

American Society of Travel Agents

Attn: Consumer Affairs Department

1101 King Street Ste 200

Alexandria, VA 22314

(800) 275-2782

(703) 739-2782

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