Transportation (U.S. Department of)

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814-Other Federal Agencies


The Consumer Affairs Division of the US Department of Transportation provides information about commercial air transportation and air travelers' rights. Consumer complaints are recorded in a database and the results are published in a consumer report available to the public. This office will not personally return a consumer's call but will register the complaint, and if appropriate, will contact airline personnel.

US Department of Transportation

Aviation Consumer Protection Division

400 Seventh Street, SW

Washington, DC 20590

(202) 366-2220

Complaint jurisdiction:

Delays, cancellations, oversale of reservation, luggage, frequent flyer programs, ticketing, disabled access, fares, advertising, refunds, tours and charters, smoking on international flights.

Complaints outside jurisdiction:

Safety, security, and cargo.

For Security Violations and Concerns:

Department of Homeland Security, Transportation Security Administration

(866) 289-9673

Federal Aviation Administration Hotline:

(800) 255-1111

See Also: