Transportation (U.S. Department of)

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814-Other Federal Agencies

TRANSPORTATION (U.S. DEPARTMENT OF) go back


The Consumer Affairs Division of the US Department of Transportation provides information about commercial air transportation and air travelers' rights. Consumer complaints are recorded in a database and the results are published in a consumer report available to the public. This office will not personally return a consumer's call but will register the complaint, and if appropriate, will contact airline personnel.


US Department of Transportation

Aviation Consumer Protection Division

400 Seventh Street, SW

Washington, DC 20590

(202) 366-2220

https://www.transportation.gov/


Complaint jurisdiction:

Delays, cancellations, oversale of reservation, luggage, frequent flyer programs, ticketing, disabled access, fares, advertising, refunds, tours and charters, smoking on international flights.


Complaints outside jurisdiction:

Safety, security, and cargo.


For Security Violations and Concerns:

Department of Homeland Security, Transportation Security Administration

(866) 289-9673


Federal Aviation Administration Hotline:

(800) 255-1111


See Also:

Aircraft

Aviation