Federal Reserve System

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814-Other Federal Agencies


The Board of Governors of the Federal Reserve System (FRS) handles consumer complaints about state-chartered banks and trust companies, which are members of the Federal Reserve System. The FRS is a centralized banking system under the Board with supervisory power over twelve Federal Reserve Banks designed to regulate banking and the economy by controlling the supply of money and credit. Written complaints and documentation should be mailed to Customer Relations Division of the bank.

Federal Reserve System

Consumer Assistance

20 Street and Constitution Avenue N.W.

Washington D.C. 20551


(877) 766-8533 TTY

(877) 888-2520 FAX

Mailing Address:


Complaint jurisdiction:

Handles only issues concerning banks that are members of the Federal Reserve System. Complaints/concerns include the following: violations of the federal Truth-In-Lending Act, the Equal Credit Opportunity Act, and federal regulations. Also; credit application processes; credit disclosures; expedited funds availability; electronic fund transfers (automatic teller machines), such as disputes over unauthorized transactions.

Complaints outside jurisdiction:

Banks that are not members of the Federal Reserve System and complaints that are not violations of federal regulations.

The Federal Deposit Insurance Corporation (FDIC) preserves and promotes public confidence in the U.S. financial system by insuring deposits in banks and thrift institutions for up to $100,000; by identifying, monitoring and addressing risks to the deposit insurance funds; and by limiting the effect on the economy and the financial system when a bank or thrift institution fails.

Federal Deposit Insurance Corporation


550 17th Street NW

Washington, Dc 20429-9990

(877) ASK-FDIC (877-275-3342)


San Francisco Regional Office

25 Jessie Street at Ecker Square, Suite 2300

San Francisco, CA 94105-2780

(415) 546-0160

(800) 756-3558

(415) 543-2624 Fax

The Board of Governors of the Federal Reserve System Division of Consumer and Community Affairs handles only issues concerning banks that are members of the Federal Reserve System.


Division of Depositors and Consumer Protection

1776 F Street, NW

Washington, D.C. 20006

The Office of the Comptroller of the Currency Customer Assistance Group regulates all national banks such as:

  • Bank of America (N.T. & S.A.),
  • Wells Fargo Bank (N.A.),
  • Bank of California (N.A.),
  • First National Bank Union Bank of CA (N.A.)

1301 McKinney Street, Suite 3450

Houston, TX 77010

(800) 613-6743 (Complaint)

(713) 336-4201 Fax

(800) 877-8339 TTY


See Also: Bank Complaints/Information (State, Federal, National)