Disaster Assistance

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814-Other Federal Agencies


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The Federal Emergency Management Association (FEMA) supports state and local governments in emergency planning, preparedness, mitigation, response and recovery responsibilities in peacetime and wartime. FEMA provides funding, technical assistance, supplies, equipment and training to state and local governments when major disasters are beyond their resources. Earthquakes, floods, hurricanes, tornadoes, nuclear power plant accidents, dam safety, radiological and hazardous materials incidents and strategic nuclear attack are a few of the areas in which FEMA assists.

National Teleregistration
(800) 621-FEMA (3362)
(800) 462-7585 TTY

FEMA's national toll-free telephone bank which accepts registrations for disaster assistance.

FEMA's Help Line
(800) 525-0321
(800) 660-8005 TTY

After consumers have applied for financial assistance, they may call the Help Line within 7-10 days to inquire about the status of their application.

National Flood Insurance Program (NFIP)
P.O. Box 2965
Shawnee Mission, Kansas 66201-1365
(800) 638-6620
(800) 447-9487 TTY

Processing center for the NFIP. Processes flood insurance claims, endorsements, cancellations, etc. nationwide.

The National Flood Insurance Program (NFIP)Provides consumers with referrals to flood insurance agents in their area. Consumers may order flood insurance forms and literature which is available at no charge.

National Flood Insurance Program (NFIP)
(800) 427-4661


The California Governor's Office of Emergency Services (OES) statutorily created by and directly under the Office of the Governor, coordinates overall state agency response to major disasters in support of local government. OES is responsible for assuring the state's readiness to respond to and recover from natural, manmade, and war-caused emergencies, and for assisting local government in their emergency preparedness, response and recovery efforts.

OES helps local governments assess disaster damages and set up Disaster Application Centers; maintains the State Emergency Plan and 24-hour toll-free toxic release Hot-line; relays toxic spill reports to state/federal response and regulatory agencies; coordinates search and rescue missions for individuals lost in the wilderness.

Office of Emergency Services (OES)
3650 Schriever Ave
Mather, CA 95655


CalTrans has an automated phone line that announces road conditions of major California highways. The most frequently requested highways: I-5, US-50 and Interstate 80 are played first, followed by selective routes in numerical order.

CalTrans Highway Information Network

California Department of Transportation

1120 N Street

Sacramento, CA 95814


1120 N Street

Sacramento, CA 95814

(800) 427-7623 Touchtone


The Sunrise Region Office of CalTrans, District 3

703 B Street

Marysville, CA 95901


National Weather Servicewww.noaa.gov


The American Red Cross, created in 1905 by Congressional Charter, is a volunteer humanitarian organization which provides relief to victims of disasters and helps people prevent, prepare for, and respond to emergencies.

They provide food, clothing, medical help, temporary shelter and financial help to victims of disaster to repair homes and buy essentials. Locates family members missing in other countries as a result of war, civil crisis or disaster. Provides information, referral and financial aid to members of the U.S. armed forces and their families. Ensures a safe blood supply and collects, processes and distributes half the nation's blood supply.

American Red Cross
Sierra-Delta Chapter
1565 Exposition Blvd
Sacramento, CA 95815

Northeastern California Chapter
2125 East Onstott Road
Yuba City, CA 95991
(530) 673-1460

American Red Cross National Headquarters
431 18th Street, NW
Washington, DC 20006
1-800-RED-CROSS (1-800-733-2767)

Consumers may contact the Salvation Army for daycare information, social services center and adult rehabilitation center information, and the Community Center and Senior Residence Center locations.

Salvation Army Shelter Services
1615 D Street
Sacramento, CA 95814
(916) 441-5267

Salvation Army National Headquarters
615 Slaters Lane
PO Box 269
Alexandria, VA 22313

Programs available:

  • 30 Day Shelter Program - Beds available for 128 men and 20 women;
  • Food Box Program - Reach Program (Relief for Energy Assistance through Community Help)
  • Energy Bill Assistance - pays outstanding PG&E bills for consumers experiencing energy emergencies.
  • Emergency Canteen - Food service vehicle provides assistance for local emergencies.

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