Credit Union Administration

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814-Other Federal Agencies


The National Credit Union Administration examines and supervises federally chartered credit unions and insures the member accounts of federally chartered credit unions and most stated chartered credit unions.

Complaint jurisdiction:

Problems with credit unions and possible violations of the Equal Credit Opportunity Act (Regulation B), Truth in Lending Act (Regulation Z), Fair Credit Reporting Act, Electronic Fund Transfer Act (Regulation E), the Federal Credit Union Act, Federal Credit Union Bylaws, and the National Credit Union Administration Rules and Regulations. Consumer questions about account insurance should be directed to NCUA, unless the credit union is privately insured.

Complaints outside jurisdiction:

State chartered credit unions

Federally Chartered:

National Credit Union Administration (NCUA)

1775 Duke Street

Alexandria, VA 22314-3428

(800) 755-1030 – Consumer Assistance Center –(Monday-Friday 8AM-5PM ET)

To determine if the credit union is federally insured, use NCUA’s Research a Credit Union at