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814-Other Federal Agencies

AVIATION go back

The U.S. Department of Transportation, Federal Aviation Administration (FAA), issues and enforces rules and regulations for the manufacture, operation, and maintenance of aircraft. The agency performs flight inspections in the United States and abroad, also researches and develops procedures and devices for a safe system of air navigation.

Passenger bumping, lost baggage, smoking, customer service, refunds of fares, rates, ariffs, and unfair or deceptive practices of airlines do not fall under the jurisdiction of the FAA.

Northern California FAA

Flight Standards District Office

1420 Harbor Bay Parkway, Suite 280

Alameda, CA 94502-7083

(510) 748-0122

(510) 748-9559 Fax


Southern California FAA

Flight Standards District Office

2250 E Imperial Highway, Suite 140

El Segundo, CA 90245

(310) 215-2150

(310) 645-3768 Fax

FAA Consumer Hotline

(800) 322-7873

Written or telephone complaints are accepted at the following address:

US Department of Transportation


400 7th Street, S.W.

Washington, DC 20590

(202) 366-2220

More information can be found on these sites: