Arbitration Certification Program

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007-Arbitration Certification Program

ARBITRATION CERTIFICATION PROGRAM (AUTOMOBILES ONLY) go back


Arbitration Certification Program The Arbitration Certification Program certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations related to new vehicle warranties and manufacturer sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.

Arbitration Certification Program

1625 N. Market Blvd. Suite N112

Sacramento, CA 95834

(916) 574-7350

(916) 574-7363 Fax

www.dca.ca.gov/acp


Lemon Law (Automobiles only)

Under California's Lemon Law, a new or used car that is still covered by the manufacturer's warranty may be returned to the manufacturer for a refund or a replacement if it cannot be repaired after a "reasonable" number of repair attempts have been made by the dealer or manufacturer. Lemon Law for other than Automobiles - see the Song-Beverly Consumer Warranty Act.


Steps To Take If You Think You Have A Lemon

1. Consult your warranty booklet to determine that the warranty coverage is in effect.

2. Attempt to resolve the problem with the dealer.

3. Contact the manufacturer or its representative directly. In some cases, you may be required to directly notify the manufacturer of the need for further repairs. Send letters by certified mail, keeping a copy and the certified mail receipt.


Contacts for issues related to Manufacturer's or Dealer's failure to honor warranty, Extended warranty/service contract, or Service contract underwritten by the manufacturer:

Department of Motor Vehicles (DMV)

Bureau of Investigations

1-800-777-0133

https://www.dmv.ca.gov/portal/dmv/dmv/offices/investigationsoffice


New Motor Vehicle Board

1507 - 21st Street, Suite 330

Sacramento, CA 95814

(916) 445-1888

(916) 323-1632 Fax

www.nmvb.ca.gov


Department of Insurance

300 South Spring Street, South Tower

Los Angeles, CA 90013

(800) 927-HELP (4357)

(213) 897-8921 (Los Angeles area and out of state)

www.insurance.ca.gov


Department of Business Oversight

1515 K Street, Suite 200

Sacramento, CA 95814

Hotline: (866) ASK-CORP

(866) 275-2677

www.dbo.ca.gov


Center for Auto Safety

1825 Connecticut Avenue, NW, Suite 330

Washington, DC 20009-5725

(202) 328-7700

www.autosafety.org


Consumers for Auto Reliability and Safety

926 J Street, Suite 522

Sacramento, CA 95814-2786

(530) 759-9440

https://www.carconsumers.org/


Publications Available: Lemon-Aid for Consumers English and Spanish (Ayuda Para Consumidores Bajo la Ley de Limón)