Air Travel Promoter/Agent

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705-Attorney General


Registration with the Attorney General's office is required for Sellers of Travel offering sea or air travel only. If a business offers only land travel no registration is required.

Consumers may contact the Consumer Law Section of the Attorney General's office to confirm a registration, since it is required each year.

Tour agencies sell packaged tours to travel agencies, buying in "bulk" from suppliers such as airlines, hotels, bus companies, cruise companies, and other tour operators. Tour agencies have formed their own association, which will mediate a dispute.

Contact the California Department of Justice to report fraud, verify registration, or register as a travel agent or tour agency.

Department of Justice

Office of the Attorney General

Public Inquiry Unit

PO BOX 944255

Sacramento, CA 94244-2550

1300 I Street

Sacramento, CA 95814

(800) 952-5225 (CA Callers)

(916) 322-3360 (Out of State)

(916) 323-5341 Fax

(800) 952-5548 (TDD in CA)

(916) 324-5564 (TDD Out of State)

(916) 445-9555

The National Tour Associate will take complaints about a tour agency (if the company involved is a member of the association) and will mediate between the parties. Otherwise, it becomes a civil matter or parties can request Better Business Bureau mediation/arbitration.

Headquarters Staff


101 Prosperous Place | Suite 350 Lexington, KY 40509

Call us:


(800)682-8886 (U.S. & Canada)

The US Tour Operator's Association (U.S.T.O.A.) is a national organization of wholesale tour operators in the United States.

United States Tour Operators Association

345 Seventh Avenue, Suite 1801, New York, NY 10001

Phone: 212-599-6599; Fax: 212-599-6744


United States Tour Operators Association

The American Society of Travel Agents will help settle disputes between member businesses and consumers. The Society can verify if an agent is a member in good standing.

American Society of Travel Agents

Consumer Affairs Department

1101 King Street, Suite 200

Alexandria, VA 22314

(703) 739-2782

For general inquiries please contact our Member Care Representative or use the form below.

800.ASK.ASTA (275.2782) or 703.739.2782