State of California California Department of Consumer Affairs

Transportation (U.S. Department of)

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The Consumer Affairs Division of the U.S. Department of Transportation provides information about commercial air transportation and air travelers' rights. Consumers' problems with airlines are recorded in a data base and the results are published in a consumer report available to the public. This office will not personally return a consumer's call but will register the complaint, and if appropriate, will contact airline personnel.

U.S. Department of Transportation
Aviation Consumer Protection Division
400 Seventh Street, SW
Washington, DC 20590
(202) 366-2220

Complaint jurisdiction:

Delays, cancellations, oversale of reservation, luggage, frequent flyer programs, ticketing, disabled access, fares, advertising, refunds, tours and charters, smoking on international flights.

Complaints outside jurisdiction:
Safety, security, and cargo.

For Security Violations and Concerns:
Department of Homeland Security, Transportation Security Administration
(866) 289-9673

Federal Aviation Administration Hotline:
(800) 255-1111

See also:

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
Return to DCA Home Page Return to DCA Home Page

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