State of California California Department of Consumer Affairs

Telemarketing

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<p>All telephone solicitors or telemarketers are required to register with the California Department of Justice, Office of the Attorney General, per Business and Professions Code 17511. Registrants are required to submit prescribed information annually or whenever changes occur with their businesses. Evidence of registration must be conspicuously placed at their business location (Business and Professions Code Section 17511). The caller (seller) must inform the consumer that the purchase can be rescinded within 3 days and explain how to cancel the order.</p><br>  
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<p>All telephone solicitors or telemarketers are required to register with the California Department of Justice, [http://www.caag.state.ca.us/ '''Office of the Attorney General]''' per Business and Professions Code 17511. Registrants are required to submit prescribed information annually or whenever changes occur with their businesses. Evidence of registration must be conspicuously placed at their business location (Business and Professions Code Section 17511). The caller (seller) must inform the consumer that the purchase can be rescinded within 3 days and explain how to cancel the order.</p><br>  
<p>If a consumer answers a phone call from a telemarketer and instructs the caller not to contact the consumer again and the telemarketer disregards the request, the consumer may have rights under federal law to take legal action.</p><br>  
<p>If a consumer answers a phone call from a telemarketer and instructs the caller not to contact the consumer again and the telemarketer disregards the request, the consumer may have rights under federal law to take legal action.</p><br>  
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<p>The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Telemarketing calls are calls that solicit sales of goods or services. Most telemarketers should not call your number once it has been on the registry for 31 days. Calls from or on behalf of political organizations, charities, and telephone surveyors would still be permitted.</p>
<p>The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Telemarketing calls are calls that solicit sales of goods or services. Most telemarketers should not call your number once it has been on the registry for 31 days. Calls from or on behalf of political organizations, charities, and telephone surveyors would still be permitted.</p>
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'''Federal Trade Commission (FTC)'''<br>  
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'''<font color="#4AA02C">Federal Trade Commission (FTC)</font color="#4AA02C">'''<br>
'''National Do Not Call Registry'''<br>   
'''National Do Not Call Registry'''<br>   
To register or file a complaint:<br>  
To register or file a complaint:<br>  
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<p>To register a complaint about a telemarketer. Consumer must register a complaint before the FTC can take action against the telemarketer. While the FTC does not resolve individual consumer problems, a complaint will help in investigation of the company and could lead to law enforcement action.</p>
 
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'''Federal Trade Commission'''<br>
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<p>To register a complaint about a telemarketer, consumers must register a complaint before the FTC can take action against the telemarketer. While the FTC does not resolve individual consumer problems, a complaint will help in investigation of the company and could lead to law enforcement action.</p>
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Division of Market Practices<br>   
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'''<font color="#4AA02C">Federal Trade Commission</font color="#4AA02C">'''<br>
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'''Division of Market Practices'''<br>   
(202) 326-3128<br>  
(202) 326-3128<br>  
(877) 382-4357<br>  
(877) 382-4357<br>  
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<p>Although the Federal Trade Commission cannot act to resolve individual problems, it can act when it sees a pattern of possible law violations developing.</p>
<p>Although the Federal Trade Commission cannot act to resolve individual problems, it can act when it sees a pattern of possible law violations developing.</p>
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'''Federal Trade Commission'''<br>
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'''<font color="#4AA02C">Federal Trade Commission</font color="#4AA02C">'''<br>
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Consumer Response Center<br>   
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'''Consumer Response Center'''<br>   
600 Pennsylvania Avenue, NW<br>   
600 Pennsylvania Avenue, NW<br>   
Washington, DC 20580<br>  
Washington, DC 20580<br>  
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<p>Telemarketing calls involving financial institutions, insurance companies, telecommunications carriers, intra-state telemarketers.</p>  
<p>Telemarketing calls involving financial institutions, insurance companies, telecommunications carriers, intra-state telemarketers.</p>  
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'''Federal Communications Commission'''<br>  
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'''<font color="#4AA02C">Federal Communications Commission</font color="#4AA02C">'''<br>
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Common Carrier Bureau<br>   
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'''Common Carrier Bureau'''<br>   
445 12th Street, SW<br>   
445 12th Street, SW<br>   
Washington, DC 20554<br>  
Washington, DC 20554<br>  
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<p>For inquiries, complaints or fraud issues. Consumer must register complaint before Attorney General can take action against the telemarketer.</p>
 
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'''California Department of Justice'''<br>
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<p>For inquiries, complaints or fraud issues, consumers must register the complaint before Attorney General can take action against the telemarketer.</p>
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Office of the Attorney General<br>   
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'''<font color="#4AA02C">California Department of Justice</font color="#4AA02C">'''<br>
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'''Office of the Attorney General'''<br>   
1300 I Street<br>   
1300 I Street<br>   
Sacramento, CA 95814<br>   
Sacramento, CA 95814<br>   
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<p>Consumers wishing to remove their name and telephone number from telemarketing lists, they may write, including their name, home address, home telephone number and signature. Registration is also available online.</p>
 
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'''The Direct Marketing Association'''<br>  
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<p>Consumers wishing to remove their name and telephone number from telemarketing lists may send a letter with their name, home address, home telephone number, and signature or register on line with the:</p>
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Telephone Preference Service<br>  
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'''<font color="#4AA02C">Direct Marketing Association</font color="#4AA02C">'''<br>
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'''Telephone Preference Service'''<br>  
PO Box 1559<br>  
PO Box 1559<br>  
Carmel, NY 10512<br>  
Carmel, NY 10512<br>  
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<p>'''Publications available:''' Basic Facts About Telemarketing and Basic Facts About Telemarketing [Spanish - Fact Sheet] ting Fact Sheet.</p><br>
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<p>'''Publications available:''' Basic Facts About Telemarketing and Basic Facts About Telemarketing Fact Sheet.</p><br>
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'''See also:'''<br>
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[[Slamming/Slammed|Slamming/Slammed]]<br>
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[[Attorney General|Attorney General]]<br>
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Revision as of 17:32, 11 October 2010

TELEMARKETING

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All telephone solicitors or telemarketers are required to register with the California Department of Justice, Office of the Attorney General per Business and Professions Code 17511. Registrants are required to submit prescribed information annually or whenever changes occur with their businesses. Evidence of registration must be conspicuously placed at their business location (Business and Professions Code Section 17511). The caller (seller) must inform the consumer that the purchase can be rescinded within 3 days and explain how to cancel the order.


If a consumer answers a phone call from a telemarketer and instructs the caller not to contact the consumer again and the telemarketer disregards the request, the consumer may have rights under federal law to take legal action.


The telemarketer must promptly disclose that he or she is making a sales call and identify the products or services being sold. In the case of prize promotions, he or she must state that no purchase is necessary to win. In addition, telemarketers must receive prior written consent or tape-recorded oral consent before debiting your checking account.


Telemarketers must disclose the total cost and any restrictions associated with the product or service before the consumer pays.


The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Telemarketing calls are calls that solicit sales of goods or services. Most telemarketers should not call your number once it has been on the registry for 31 days. Calls from or on behalf of political organizations, charities, and telephone surveyors would still be permitted.

Federal Trade Commission (FTC)
National Do Not Call Registry
To register or file a complaint:
1-888-382-1222
www.donotcall.gov


To register a complaint about a telemarketer, consumers must register a complaint before the FTC can take action against the telemarketer. While the FTC does not resolve individual consumer problems, a complaint will help in investigation of the company and could lead to law enforcement action.

Federal Trade Commission
Division of Market Practices
(202) 326-3128
(877) 382-4357
www/ftc/gov


Although the Federal Trade Commission cannot act to resolve individual problems, it can act when it sees a pattern of possible law violations developing.

Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
(877) 382-4357
www.ftc.gov


Telemarketing calls involving financial institutions, insurance companies, telecommunications carriers, intra-state telemarketers.

Federal Communications Commission
Common Carrier Bureau
445 12th Street, SW
Washington, DC 20554
(888) 225-5322
www.fcc.gov


For inquiries, complaints or fraud issues, consumers must register the complaint before Attorney General can take action against the telemarketer.

California Department of Justice
Office of the Attorney General
1300 I Street
Sacramento, CA 95814
(800) 952-5225
www.caag.state.ca.us


Consumers wishing to remove their name and telephone number from telemarketing lists may send a letter with their name, home address, home telephone number, and signature or register on line with the:

Direct Marketing Association
Telephone Preference Service
PO Box 1559
Carmel, NY 10512
www.the-dma.org


Publications available: Basic Facts About Telemarketing and Basic Facts About Telemarketing Fact Sheet.




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