State of California California Department of Consumer Affairs


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DCA Reference Guide

For On-Line publications:
DCA On-Line Publications

For One-Stop Search for Documents:
Document Search

To Request Publications listed below; visit, write, or call DCA:
Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834

Acupuncture Board (AB)

Publication #---Publication Name
014---A Consumer's Guide to Acupuncture and Asian Medicine
002---Application for License
003---Application for Replacement License Notification of Name Change
004---Application for Duplicate License
008---Application for Examination/Licensure
010---Application for School Approval
006---Application for Active/Inactive License
001---Consumer Complaint Form & Information Packet
009---Continuing Education Provider Application
012---Request for Return of Original Documents
005---Tutorial Program Information

Board of Barbering & Cosmetology (BBC)

Publication #---Publication Name
319---Acts and Regulations
306---Application and Instructions for Re-Examination [Practical & Written]
302---Application for Examination
331---Application for Reciprocity and Initial License Fee
307---Informational Packet Regarding Apprenticeship
308---Certification Request Form
305---Change of Address [Without Physical Move of Establishment]
309---Change of Address Form
313---Change of Name Form
301---Complaint Form
322---Consumer Guide to Barbering and Cosmetology Services
311---Establishment Application
314---Establishment Name Change Form
312---Health & Safety Poster
318---In-Home Services - Fact Sheet
319---Acts and Regulations
320---Interpreter/Model Application [Form G & H]
323---License Renewal Form
304---Mobile Unit Application
321---Out of Country Application [Packet]
332---Out of State Application [Packet]
324---Reasonable Accommodation Request for Examination
315---Request for Replacement License
325---Scope for a Cosmetology Exam
327---Scope for a Manicurist Exam
329---Scope for an Electrologist Exam
330---Scope for an Esthetician Exam
328---Scope of Barber Examination

Bureau of Automotive Repair (BAR)

Publication #---Publication Name
120---A Consumer's Guide to Automotive Repair in CA
104---Application for ARD Registration - LLC Only
103---Application for ARD Registration
105---Application for Lamp and Brake Station License
144---Application for Smog Check Station License [Packet]
111---ASE Registration Booklet [Current]
133---Automotive Repair Information/Request Order Form
142---BAR Auto Body Inspection Program (Pamphlet)
155---BAR Auto Body Inspection Program (Spanish Pamphlet) - Inspeccion De La Carroceria
140---CAP Frequently Asked Questions (English)
135---CAP Frequently Asked Questions (Spanish)
107---Change of Name/Address/Corporate Officers or Directors
118---Clean Air Car Care Tips - Fact Sheet
101---Complaint Form Packet [General Repairs]
100---Complaint Form Packet [General Repairs - Spanish]
119---Complaint Form Packet [Smog Station Repairs]
137---Consumer Assistance Program Application [Packet]
156---Consumer Assistance Program Application [Spanish Packet]
161---Consumer's Guide to Auto Repair [Spanish - Brochure]
108---Declaration & Request for Replacement License
162---Dismantler List
127---Gold Shield Station Certification Application
163---Gild Shield Stations List
106---Lamp and Brake Mechanic's Application [Packet]
154---Odometer Fraud [Pamphlet]
122---Smog Check Technician Duplicate Wall License/Replacement Badge
146---Smog Check Technician License Application [Packet]
131---Some Things You Need to Know About Smog Check in California
147---Stop! Before You Buy A Car Out of State...[Pamphlet]
148---Summer Driving Tips [Pamphlet]
151---Winter Driving Tips [Pamphlet]
153---Write It Right – Auto Repair [Brochure]

Bureau of Electronic and Appliance Repair and Home Furnishings and Thermal Insulation

Publication #---Publication Name
403---Change of Address Form
401---Complaint Form [Packet]
404---Consumer Guide to Electronic And Appliance Repair
405---Laws & Regulations
402---Licensing Application
406---Service Contracts - Fact Sheet
408---SubContractors - Fact Sheet
452---Application & Licensing Requirements
454---Application for Importer License
451---Complaint Form Packet
455---Futons And Flammability
456---Rules & Regulations

Board of Occupational Therapy (BOT)

Publication #---Publication Name
752---Address Change Request
764---Application for Advanced Practice Approval
765---Application to Provide Advanced Practice Post-Professional Education
754---Certification of Completion of Professional Development Unit & Conviction/Discipline
751---Complaint Form
756---Customer Service Evaluation Form
761---Fingerprint Cards
762---Fingerprint Instruction
757---Initial Application for Licensure/Certification
758---In-State Application Instructions
760---Limited Permit Application Instructions
763---Live Scan Form
753---Name Change Request
759---Out-of-State Application Instructions
755---Request for Duplicate License/Certificate/Permit

Bureau of Security And Investigative Services (BSIS)

Publication #---Publication Name
517---A Guide to the Bureau of Security and Investigative Services (English)
500---Alarm Company [Fact Sheet]
502---Change of Address Form
501---Complaint Forms [Packets]
516---Consumer's Guide to Bureau of Security & Investigative Services Spanish
504---Firearms Requirements - Fact Sheet
506---"I" Packet [Instructors Application]
505---"I" Hiring Security Services - Fact Sheet
507---Locksmith - Fact Sheet
518---Notification of Personal Name Change and Application for Duplicate License
508---"O" Packet [Application for PI, ACO, LOCKSMITH, PPO, RA]
509---Private Investigator - Fact Sheet
510---Private Patrol Operator - Fact Sheet
513---Renewal Application
512---Repossession Agency - Fact Sheet

511---Request for Forms and Publications
514---Request for Replacement License Form
519---Request for Company Name Change Private Patrol Operator
520---Request for Company Name Change Training Facility Firearm
521---Request for Company Name Change Training Facility Baton
522---Request for Company Name Change Private Investigator
523---Request for Company Name Change Repossession Agency
524---Request for Company Name Change Alarm Company
525---Request for Company Name Change Locksmith company
515---Security Guard - Fact Sheet

Cemetery & Funeral Bureau (CFB)

Publication #---Publication Name
618---Application for Assignment of Funeral Establishment License
608---Application for Cemetery Broker Branch Office License
607---Application for Cemetery Broker License
609---Application for Cemetery Salesperson License
603---Application for Certificate of Authority
623---Application for Certificate of Registration as an Apprentice Embalmer
617---Application for Change in Location of Funeral Establishment
619---Application for Change of Name for a Funeral Establishment
605---Application for Crematory License
624---Application for Embalmer Examination and License
614---Application for Funeral Director’s License
626---Application for Leave of Absence [for Registered Apprentice Embalmers]
616---Application for Original Funeral Establishment License
612---Application for Registration as a Cremated Remains Disposer
610---Application for Transfer; Change of Address; Reinstatement; Change of Name; Duplicate Salesperson License
601---Consumer Complaint Form Against a Cemetery, Crematory, Funeral Establishment [Mortuary] or a Cremated Remains Disposer
628---Consumer Guide to Funeral & Cemetery Purchases [Brochure]
627---Consumer Guide to Funeral & Cemetery Purchases [Spanish - Brochure]
620---Notice of Change of Firm Manager, Corporate Officers, or Preneed Trustees Form
621---Request for Approval to Share: Preparation Room; Storage Facilities; Funeral Director Manager; Apprentice Embalmers; Training Facilities

Hearing Aid Dispensers Bureau (HADB)

Publication #---Publication Name
702---Advertising Guidelines for Hearing Aid Dispensers
709---Change of Address Request
701---Complaint Form [Packet]
712---Consumer Concerns
718---Consumers and the 30-day Warranty on Hearing Aids
713---Do You Need to Buy a Hearing Aid?
714---Sound Advice on Hearing Aids
706---Guidelines for Hearing Aid Receipts
704---Guidelines for Supervisor of Trainees
710---Hearing Aid Dispenser License Application Packet
715---Hearing Aid Dispenser Temporary License Information
716---Laws & Regulations
711---Mail Order/Internet Hearing Aids
703---Notice Regarding Advertising Complaints
705---Screening Guidelines for Hearing Aid Dispensers
707---Three-Day Cancellation Information
720---Understanding the Audiogram

Be Smart, Buy Smart

Publication #---Publication Name
926---Basic Facts About Telemarketing
938---Basic Facts About Telemarketing [Spanish - Fact Sheet]
913---Contracting With Spanish-Speaking Customers
907---What Smart Shoppers Know About Door-to-Door Sales
945---What Smart Shoppers Know About Door-to-Door Sales [Spanish - Fact Sheet]
908---What Smart Shoppers Know About Mail Order
941---What Smart Shoppers Know About Mail Order [Spanish]
909---What Smart Shoppers Know About Prizes and Gifts
910---What Smart Shoppers Know About Refunds
942---What Smart Shoppers Know About Refunds [Spanish]
905---What Smart Shoppers Know About Sweepstakes, Contests and Lotteries
943---What Smart Shoppers Know About Sweepstakes, Contests and Lotteries [Spanish - Fact Sheet]


Publication #---Publication Name
953---Can the Trash Talk (English)
954---Can the Trash Talk (Spanish)
904---Car Buyer's Bill of Rights
901---Complaint Form [General]
914---Consumer Information Center Pamphlet
951---Consumer Motor Vehicle Recovery Corporation - English
939---Consumer Self-Help: Tips and Resources to Resolve Consumer Complaints
940---Consumer Self-Help: Tips and Resources to Resolve Consumer Complaints [Spanish]
997---Department of Consumer Affairs-What We Do and How We Do It (Spanish)
911---Display of Return Policy by Retail Sellers
916---Landlord Tenant Handbook [California]
906---Lemon-Aid for New Car Buyers [Brochure]
912---Lemon-Aid for New Car Buyers [Brochure - Spanish]
915---Lemon-Aid for New Car Buyers [Brochure - Cantonese]
921---Prescription Drug Discount Program for Medicare Recipients [Board of Pharmacy]
931---Professional Fiduciaries Bureau Complaint Form
922---Professional Therapy Never Includes Sex
950---Scambuster Kit
933---Small Claims Court-A Guide to Its Practical Use
934---Small Claims Court (Spanish)
949---Song-Beverly Consumer Warranty Act
925---Summary of the Fair Debt Collection Practices Statutes [was] What To Do If You Receive A Demand For Payment from a Creditor or Debt Collection Agency
948---Unlicensed Activity Complaint Form
998---What We Do and How We Do It (English)


Publication #---Publication Name
940---Auto-Ayuda Para El Consumidor, Consejos Y Recursos de Resolver Quejas del Consumidor [Consumer Self-Help: Tips and Resources to Resolve Consumer Complaints Brochure]
912---Ayuda Para Compradores De Vehiculos Nuevos (Lemon Aid for New Car Buyers)
928---Centro de Informacion para el Consumidor [Consumer Information Center (Pamphlet)]
943---Concursos, Sorteos, y Loterias [Contests, Drawings & Lotteries]
516---Guia Del Consumidor Para La Oficina de Servicios de Seguridad e Investigacion (Consumer's Guide to Bureau of Security & Investigative Services
627---Guia del Consumidor para las compras en Asuntos Funerarios y de Cementerio (Consumer Guide to Funeral & Cemetery Purchases)
155---Inspeccion De La Carroceria (BAR Auto Body Inspection Program)
952---LA Corporacion De Recuperacion Por Vehiculos De Motorizados Para Consumidores
917---Landlord Tenant Handbook
941---Para compreadores inteligenets comprar por telefono, por correo o internet (What Smart Shoppers Know About Telephone, Mail Order or Internet)
944---Premios y Regalos (Prizes and Gifts)
156---Programa de Asistencia al Consumidor (Consumer Assistance Program)
942---Reembolsos, Lo que Saben Los Consumidores Informados Sobre Los (What Smart Shoppers Know About Refunds)
900---Spanish Complaint Form
945---Ventas de Puerta a Puerta [Door to Door Sales]

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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