State of California California Department of Consumer Affairs

Post Offices/Postal Services

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The United States Postal service provides a Postal Service Consumer Affairs and Claims Office in each Post Office branch. Consumers must call the toll-free national telephone number to receive the reference to their local Postal Consumer Affairs and Claims Office. If the local post office or Postal Consumer Affairs and Claims Office cannot solve a consumer's issue or concern, that person may write the Consumer Advocate.

US Postal Service
(800) 275-8777
(877) 877-7833 TTY

US Postal Service
Consumer Affairs Claims Office
(800) 275-8777

The Postal Inspector will take complaints regarding mail fraud


Mail Order Complaints: The United States Postal Service has jurisdiction over numerous transactions conducted through the mail. If a consumer suspects that they have been a victim of mail fraud or experienced difficulty when ordering merchandise or conducting business transactions through the mail, that person may contact their local post office.

To stop unwanted mailings of pornographic or sexually explicit mail, consumers may call the toll-free national number to request the following:

Postal Service Form 1500 (Application for Listing/Prohibitory Order). Filling out this form will remove the consumer name from mailing lists. Thirty days after a consumer's name has been added to the Postal Service Reference List, any mailer who sends the consumer sexually oriented advertisements may be subject to civil and criminal sanctions.</p>
(Crime Tip sheet number 43)

Pornographic or Sexually Explicit Mail complaints:
(800) 275-8777

US Postal Services Office of Inspector General (OIG)
Attn: Hotline
1735 North Lynn Street
Arlington, VA 22209-2020
(888) 877-7644
(866) 644-8398 TTY
(866) 756-6741 Fax

The primary purpose of the OIG is to prevent, detect and report fraud, waste and program abuse, and promote efficiency in the operations of the Postal Service. The OIG has "oversight" responsibility for all activities of the Postal Inspection Service, a major federal law enforcement agency.

Publications available: None are offered by the Consumer Information Center

See also: Mail Complaints

Other referrals: None

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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