State of California California Department of Consumer Affairs

Mediation Programs

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Mediation programs provide an alternative method of resolving complaints or disputes without having to go to court. Through the mediation process, the individuals involved in a dispute work out their own solutions with the help of a mediator. The mediator does not force a decision on the individuals but helps guide them in reaching a solution. Since the individuals involved in the dispute play active roles in resolving the problem, they are usually comfortable and supportive of the solution.

Successful mediations often result in written agreements that are signed by both individuals in a dispute. If the parties do not reach a mutually acceptable solution, either or both of the parties may still file a court action.

Mediation procedures are voluntary and ordinarily take place in one or more sessions. Mediators are either trained, volunteer non-lawyers who reside in the community, or are paid individuals with backgrounds in law, psychology, or counseling.

The mediator's role is to work with both parties in a dispute to identify the issues, reduce misunderstandings, clarify priorities, vent emotions, find points of agreement, explore new areas of compromise, and negotiate an agreement.

For more information about programs in your area, contact a local consumer agency or small claims court advisor. Local mediation programs available in California are listed below.


East Bay Community Mediation
1968 San Pablo Avenue
Berkeley, CA 94702
(510) 548-2377
(510) 548-4051 Fax

Family Violence Law Center
PO BOX 22009
Oakland, CA 94623
(510) 540-5370


Contra Costa Conflict
Resolution Panels
391 Taylor Boulevard, Suite 120
Pleasant Hill, CA 94523-0227
(925) 798-6132

Stand Against Domestic Violence
1410 Danzig Plaza
Concord, CA 94520
(925) 676-2845
(888) 215-5555 (Crisis Hot Line)

Contra Costa County
Human Relations Commission
2020 North Broadway, Suite 203A
Norman Creek, CA 94596
(925) 646-6160

California Community Dispute Services
502 7th Street
San Francisco, CA 94103
(415) 865-2520


Humboldt Mediation Services
517 3rd Street, Suite 3
Eureka, CA 95501
(707) 445-2505
(707) 445-2547 Fax


Lake County Dispute
Resolution Services
P.O. Box 1173
Lake Port, CA 95453
(707) 263-1545


Asian Pacific American
Dispute Resolution Center
1145 Wilshire Boulevard Suite 100
Los Angeles, CA 90015
(213) 250-8190

Mediation Resource
415 West Foothills Boulevard
Claremont, CA 91711-4642
(909) 621-0092
(909) 621-0096 (fax)

Consumer Action
52 West 6th Street, Suite 1105
Los Angeles, CA 90014
(213) 624-8327

L.A. County Bar Association
261 South Figueroa, Suite 300
Los Angeles, CA 90055
(213) 627-2727

Office of the Los Angeles City Attorney
Dispute Resolution Program
222 S Hill St, 6th Floor
Los Angeles, CA 90012
(213) 485-8324

California Lawyers for the Arts
1641 18th Street
Santa Monica, CA 90404
(310) 998-5590
(310) 998-5594 Fax

Martin Luther King Dispute Resolution Center
4182 South Western Avenue
Los Angeles, CA 90062
(323) 290-4132

Los Angeles County DCA
Dispute Settlement Services
500 West Temple Street, Suite B-96
Los Angeles, CA 90012
(213) 974-0825

Community and Senior Dispute Resolution Services of Los Angeles County
3175 West 6th Street, Room 403
Los Angeles, CA 90020
(213) 738-2621

A Milton Miller Memorial Fund/Disability Mediation Center
Western Law Center for Disability Rights
919 S. Albany Street
Los Angeles, CA 90015
(213) 736-8104

Korean American Coalition
3727 W 6th Street, Suite 515
Los Angeles, CA 90005
(213) 383-4290

The Superior Court California, Los Angeles County Alternative
Dispute Resolution Office
111 North Hill Street, Room 113
Los Angeles, CA 90012
(213) 974-5425

The Loyola Law School Center for Conflict Resolution
919 S Albany Street
Los Angeles, CA 90015
(213) 736-1145

California Academy of Mediation Professionals
16501 Ventura Boulevard, Suite 606
Encino, CA 91436
(818) 377-7250

Center for Conflict Resolution
16830 Ventura Boulevard, Suite 504
Encino, CA 91436
(818) 380-1840

City of Norwalk Dispute Resolution Program
11929 Alondra Boulevard
Norwalk, CA 90650
(562) 929-5603
(562) 929-5515 Fax

L. A. County Department of Community & Senior Services
Voluntary Mediation Services
(323) 260-2855 East Los Angeles
(661) 726-4400 Antelope Valley
(626) 575-5431 East San Gabriel Valley

Los Angeles County Bar Association
Dispute Resolution Services
(626) 449-3879
West San Gabriel Valley
(323) 876-2747 West Hollywood


County of Marin Mediation Services
30 N San Pedro Road, Suite 170
San Rafael, CA 94903
(415) 499-7454
(415) 499-6188 (Spanish Speaking)


Conflict Resolution and Mediation Center of Monterey County
1900 Garden Road, Suite 110
Monterey, CA 93940
(831) 649-6219


Office of the District Attorney
Consumer Mediation Section
4075 Main Street
Riverside, CA 92501
(951) 955-5400
(951) 955-5682 Fax


Consumer Action
717 Market Street, Suite 310
San Francisco, CA 94103
(415) 777-9635
(415) 777-5267 Fax


Inland Fair Housing and Mediation Board
1005 Begonia Avenue
Ontario, CA 91762
(909) 984-2254


National Conflict Resolution Center
625 Broadway, Suite 1221
San Diego, CA 92101
(619) 238-2400
(619) 238-8041 Fax


Peninsula Conflict Resolution Center
1660 S Amphlet Blvd, Ste 219
San Mateo, CA 94402
(650) 513-0330

Free of charge if consumer resides in Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Half Moon Bay, Portola Valley, Redwood City, San Bruno, San Carlos, San Mateo, and San Francisco


Community Mediation Program
330 East Carillo Street
Santa Barbara, CA 93101
(805) 963-6765


Conflict Resolution Center
2602 Phoebe Lane
Aptos, CA 95003
(831) 475-6117


Office of the District Attorney
Consumer Mediation Section
800 South Victoria Avenue
Ventura, CA 93009
(805) 654-3110

Ventura Center for Dispute Settlement
4475 Market Street, Suite C
Ventura, CA 93003
(805) 650-9202

Publications available: None

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