State of California California Department of Consumer Affairs

Managed Health Care (Department of)

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735-Other State Agencies

MANAGED HEALTH CARE (DEPARTMENT OF)

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As of July 1, 2000 the Health Plan Program and the administration of the Knox-Knee Health Plan Act of 1975, as amended by the 1999 HMO reform legislation, has transferred to the new Department of Managed Health Care.

The Department of Managed Health Care regulates HMO's, and PPO's and can assist you when filing a complaint.


Department of Managed Health Care
California HMO Help Center
7667 Folsom Boulevard, Suite 102
Sacramento, CA 95826


Mailing address for complaints:
California HMO Help Center
980 Ninth Street, Suite 500
Sacramento, CA 95814-2725
(888) 466(HMO)-2219
(877) 688-9891 TDD
(916) 229-0465 Fax
www.hmohelp.ca.gov


Assistance is available 24 hours per day, 7 days a week for consumers who need assistance with their HMO. Call center staff can assist consumers with a variety of issues including (but not limited to) quality of care, prescriptions, preventative testing, and information regarding the DMHC's complaint process.



Publications available: The California Patient's Guide: Your Health Care Rights and Remedies



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