Mail Complaints (Fraud) - Revision history

Cicjscribner at 17:44, 14 March 2011

2011-03-14T17:44:53Z

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Cicjscribner at 21:03, 4 October 2010

2010-10-04T21:03:12Z

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-	<p>The ~~United States~~ Postal Service (USPS) will assist consumers with mail related complaints or refer to the appropriate agency. Contact the USPS national number (800) 275-8777. Consumers can request postage rates, zip codes, and addressing information, branch office locations, hours of operation, and consumer protection information.</p>	+	<p>The US Postal Service (USPS) will assist consumers with mail related complaints or refer to the appropriate agency. Contact the USPS national number (800) 275-8777. Consumers can request postage rates, zip codes, and addressing information, branch office locations, hours of operation, and consumer protection information.</p>


-	'''US Postal Service Inspection Service Support Group'''<br>	+	'''<font color="#4AA02C">US Postal Service Inspection Service Support Group</font color="#4AA02C">'''<br>
	222 South Riverside Plaza, Suite 1250<br>		222 South Riverside Plaza, Suite 1250<br>
	Chicago, IL, 60606-6100<br>		Chicago, IL, 60606-6100<br>
Line 33:		Line 33:
	<p>If a consumer is unable to resolve a problem through their local branch post office, consumers can contact the Consumer Advocate:</p>		<p>If a consumer is unable to resolve a problem through their local branch post office, consumers can contact the Consumer Advocate:</p>

-	'''United States Postal Service Consumer Advocate'''<br>	+	'''<font color="#4AA02C">United States Postal Service Consumer Advocate</font color="#4AA02C">'''<br>
	475 L'Enfant Plaza, SW Room 5821<br>		475 L'Enfant Plaza, SW Room 5821<br>
	Washington, DC 20260-2200<br>		Washington, DC 20260-2200<br>
	(800) 275-8777<br>		(800) 275-8777<br>
		+


	<p>The Office of Inspector General works to detect fraud, prevent waste, and promote efficiency in the Postal Service.</p>		<p>The Office of Inspector General works to detect fraud, prevent waste, and promote efficiency in the Postal Service.</p>

-	'''Office of the Inspector General'''<br>	+	'''<font color="#4AA02C">Office of the Inspector General</font color="#4AA02C">'''<br>
	1735 N Lynn Street<br>		1735 N Lynn Street<br>
	Arlington, VA 22209-2020<br>		Arlington, VA 22209-2020<br>
	(888) 877-7644<br>		(888) 877-7644<br>
	(866) 756-6741 Fax<br>		(866) 756-6741 Fax<br>
-	hotline@uspsoig.gov ~~(email)~~<br>	+	Email - hotline@uspsoig.gov<br>
		+


	<p>The '''National Fraud Information Center''' is a non-profit organization sponsored by the National Consumer League. They work with the Postal Service and the Federal Trade Commission assisting Consumers with mail order, telemarketing scams, and suspicious or fraudulent offers.</p>		<p>The '''National Fraud Information Center''' is a non-profit organization sponsored by the National Consumer League. They work with the Postal Service and the Federal Trade Commission assisting Consumers with mail order, telemarketing scams, and suspicious or fraudulent offers.</p>

-	'''National Fraud Information Center'''<br>	+	'''<font color="#4AA02C">National Fraud Information Center</font color="#4AA02C">'''<br>
	1701 K Street NW, Suite 1200<br>		1701 K Street NW, Suite 1200<br>
	Washington, DC 20006<br>		Washington, DC 20006<br>
	(800) 876-7060<br>		(800) 876-7060<br>
	[http://www.fraud.org/ '''www.fraud.org''']<br>		[http://www.fraud.org/ '''www.fraud.org''']<br>
		+


	<p>The '''Direct Marketing Association Consumer Line''' provides consumer protection information and referrals regarding various issues including sweepstakes and fraudulent offers.</p>		<p>The '''Direct Marketing Association Consumer Line''' provides consumer protection information and referrals regarding various issues including sweepstakes and fraudulent offers.</p>

-	'''Direct Marketing Association Consumer Line'''<br>	+	'''<font color="#4AA02C">Direct Marketing Association Consumer Line</font color="#4AA02C">'''<br>
	1111 19th Street NW<br>		1111 19th Street NW<br>
	Washington, DC 20036-3603<br>		Washington, DC 20036-3603<br>
	(202) 955-5030<br>		(202) 955-5030<br>
	(202) 955-0085 Fax <br>		(202) 955-0085 Fax <br>
-	consumer@the-dma.org ~~(email)~~<br>	+	Email - consumer@the-dma.org<br>
	[http://www.the-dma.org/ '''www.the-dma.org''']<br>		[http://www.the-dma.org/ '''www.the-dma.org''']<br>
		+


	<p>Contact the '''Direct Marketing Association Mail/Telephone Preference Service''' to remove your name from mail-order lists, mail your request with your name(s), home address, and signature. To remove your name from telemarketing lists, include your telephone number with area code. Your name will remain off the list for 5 years.</p>		<p>Contact the '''Direct Marketing Association Mail/Telephone Preference Service''' to remove your name from mail-order lists, mail your request with your name(s), home address, and signature. To remove your name from telemarketing lists, include your telephone number with area code. Your name will remain off the list for 5 years.</p>

-	'''Direct Marketing Association Mail/Telephone Preference Service'''<br>	+	'''<font color="#4AA02C">Direct Marketing Association Mail/Telephone Preference Service</font color="#4AA02C">'''<br>
	PO BOX 1559<br>		PO BOX 1559<br>
	Carmel, NY 15012<br>		Carmel, NY 15012<br>
	(202) 955-5030<br>		(202) 955-5030<br>
-	consumer@the-dma.org ~~(email)~~<br>	+	Email - consumer@the-dma.org<br>
		+


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	request, the national office of the Better Business Bureau will urge them to comply with the request. Local Better Business Bureau offices will assist in the same way with local fundraising organizations.</p>		request, the national office of the Better Business Bureau will urge them to comply with the request. Local Better Business Bureau offices will assist in the same way with local fundraising organizations.</p>

-	'''BBB Wise Giving Alliance'''<br>	+	'''<font color="#4AA02C">BBB Wise Giving Alliance</font color="#4AA02C">'''<br>
	4200 Wilson Boulevard, Suite 800<br>		4200 Wilson Boulevard, Suite 800<br>
	Arlington, VA 22203-1838<br>		Arlington, VA 22203-1838<br>
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	'''Unwanted Sexually Explicit/Pornographic Mail - (39 USC 3008 and 39 USC 3010)'''<br>		'''Unwanted Sexually Explicit/Pornographic Mail - (39 USC 3008 and 39 USC 3010)'''<br>
	*Consumers can complete and submit Postal Service Form 1500 to block mailings of this nature. Thirty days after the consumer is added to the Postal Service Reference List, a mailer that again sends this material may be subject to civil and criminal sanctions.<br>		*Consumers can complete and submit Postal Service Form 1500 to block mailings of this nature. Thirty days after the consumer is added to the Postal Service Reference List, a mailer that again sends this material may be subject to civil and criminal sanctions.<br>
-
-
-
-	~~<p>'''Department Publications:''' None are offered by the Consumer Information Center</p>~~
-	~~<p>'''Other References:''' Mailing List Brokers</p>~~
-	~~<p>'''Other Referrals:''' State Law Library - [http://www.leginfo.ca.gov '''www.leginfo.ca.gov''']</p><br>~~

Cicjscribner at 22:44, 29 June 2010

2010-06-29T22:44:34Z

← Older revision		Revision as of 22:44, 29 June 2010
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	Washington, DC 20036-3603<br>		Washington, DC 20036-3603<br>
	(202) 955-5030<br>		(202) 955-5030<br>
-	(202) 955-0085 ~~(fax)~~ <br>	+	(202) 955-0085 Fax <br>
	consumer@the-dma.org (email)<br>		consumer@the-dma.org (email)<br>
	[http://www.the-dma.org/ '''www.the-dma.org''']<br>		[http://www.the-dma.org/ '''www.the-dma.org''']<br>

Cicjscribner at 22:44, 29 June 2010

2010-06-29T22:44:08Z

Cicjscribner: Created page with '{| align="center" border = 0 ! |- | {| border = 0 cellpadding="20" cellspacing="0" |- |

MAIL COMPLAINTS (FRAUD)

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2010-06-29T22:42:51Z

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The United States Postal Service (USPS) will assist consumers with mail related complaints or refer to the appropriate agency. Contact the USPS national number (800) 275-8777. Consumers can request postage rates, zip codes, and addressing information, branch office locations, hours of operation, and consumer protection information. 

'''US Postal Service Inspection Service Support Group''' 
222 South Riverside Plaza, Suite 1250 
Chicago, IL, 60606-6100 
(800) 275-8777 
Representatives are available 24 hours a day, 7 days a week [http://www.postalinspectors.uspis.gov '''www.postalinspectors.uspis.gov'''] 

'''Issues addressed by the USPS include:''' 
*Mail Fraud and Mail Theft 
*Mail Order Schemes 
*Delivery problems 
*Mailing unsolicited, hazardous, pornographic or harmful materials 

If a consumer is unable to resolve a problem through their local branch post office, consumers can contact the Consumer Advocate:

'''United States Postal Service Consumer Advocate''' 
475 L'Enfant Plaza, SW Room 5821 
Washington, DC 20260-2200 
(800) 275-8777 

The Office of Inspector General works to detect fraud, prevent waste, and promote efficiency in the Postal Service.

'''Office of the Inspector General''' 
1735 N Lynn Street 
Arlington, VA 22209-2020 
(888) 877-7644 
(866) 756-6741 Fax 
hotline@uspsoig.gov (email) 

The '''National Fraud Information Center''' is a non-profit organization sponsored by the National Consumer League. They work with the Postal Service and the Federal Trade Commission assisting Consumers with mail order, telemarketing scams, and suspicious or fraudulent offers.

'''National Fraud Information Center''' 
1701 K Street NW, Suite 1200 
Washington, DC 20006 
(800) 876-7060 
[http://www.fraud.org/ '''www.fraud.org'''] 

The '''Direct Marketing Association Consumer Line''' provides consumer protection information and referrals regarding various issues including sweepstakes and fraudulent offers.

'''Direct Marketing Association Consumer Line''' 
1111 19th Street NW 
Washington, DC 20036-3603 
(202) 955-5030 
(202) 955-0085 (fax) 
consumer@the-dma.org (email) 
[http://www.the-dma.org/ '''www.the-dma.org'''] 

Contact the '''Direct Marketing Association Mail/Telephone Preference Service''' to remove your name from mail-order lists, mail your request with your name(s), home address, and signature. To remove your name from telemarketing lists, include your telephone number with area code. Your name will remain off the list for 5 years.

'''Direct Marketing Association Mail/Telephone Preference Service''' 
PO BOX 1559 
Carmel, NY 15012 
(202) 955-5030 
consumer@the-dma.org (email) 

If a national fundraising organization fails to stop soliciting funds upon a consumer's
request, the national office of the Better Business Bureau will urge them to comply with the request. Local Better Business Bureau offices will assist in the same way with local fundraising organizations.

'''BBB Wise Giving Alliance''' 
4200 Wilson Boulevard, Suite 800 
Arlington, VA 22203-1838 
(703) 276-0100 
(703) 525-8277 Fax 

<big>'''Mail/Telemarketing FYI's:'''</big> 

'''Mail Order Ads (printed in catalogues or delivered by telemarketers) - (DMM#A010.4.03)''' 
*Do not have to list a seller's street address, but the advertiser must list the street address with the Post Office and a consumer can obtain the address from the Post Office. 

'''Telemarketing Sales - (Business & Professions Code § 17511.5)''' 
*The vendor who sells consumer goods or services costing $25 or more by telephone must inform buyers, both orally and in writing, of their right to cancel purchases within 3 business days following receipt of the product or service. 

'''Delivery of Mail -Telephone/Internet Order Goods - (Business & Professions Code §§ 17538, 17538.3)''' 
*Must be delivered within 30 days or time stated in ad unless: 
A full refund is made 
A notice of delay is sent to the consumer 
A substitute is delivered within 30 days 

'''Unsolicited Goods - (Civil Code § 1584.5)''' 
*Shall be deemed an unconditional gift to be used or disposed of as the consumer sees fit. The consumer should write the company a letter stating the merchandise was not ordered, and the law considers it a gift. Keep a copy of the letter. 

'''Unwanted Sexually Explicit/Pornographic Mail - (39 USC 3008 and 39 USC 3010)''' 
*Consumers can complete and submit Postal Service Form 1500 to block mailings of this nature. Thirty days after the consumer is added to the Postal Service Reference List, a mailer that again sends this material may be subject to civil and criminal sanctions. 

'''Department Publications:''' None are offered by the Consumer Information Center
'''Other References:''' Mailing List Brokers
'''Other Referrals:''' State Law Library - [http://www.leginfo.ca.gov '''www.leginfo.ca.gov'''] 

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