State of California California Department of Consumer Affairs

Health Maintenance Organizations

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As of July 1, 2000 the Health Plan Program and the administration of the Knox-Knee Health Plan Act of 1975, as amended by the 1999 HMO reform legislation, has transferred to the new Department of Managed Health Care. The Department of Corporation's Health Plan Division formerly regulated (HMOs).

Department of Managed Health Care
California HMO Help Center
7667 Folsom Boulevard, Suite 102
Sacramento, CA 95826

Mailing address for complaints:
California HMO Help Center
980 Ninth Street, Suite 500
Sacramento, CA 95814-2725

(888) HMO-2219
(877) 688-9891 (TDD)
(916) 229-0465 Fax

Assistance is available 24 hours per day, 7 days a week for consumers who need assistance with their HMO. Call center staff can assist consumers with a variety of issues including (but not limited to) quality of care, prescriptions, preventative testing, and information regarding the DMHC's complaint process. A complaint form is available on the DMHC's web site.

Publications available: The California Patient's Guide: Your Health Care Rights and Remedies

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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