Federal Reserve System
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The Board of Governors of the Federal Reserve System (FRS) handles consumer complaints about state-chartered banks and trust companies, which are members of the Federal Reserve System. The FRS is a centralized banking system under the Board with supervisory power over twelve Federal Reserve Banks designed to regulate banking and the economy by controlling the supply of money and credit. Written complaints and documentation should be mailed to Customer Relations Division of the bank.
Federal Reserve System
Federal Reserve Bank
Consumer Affairs Department
101 Market Street
San Francisco, CA 94105
PO BOX 7702, MS-620
San Francisco, CA 94120-7702
Main Switchboard (415) 974-2000
Public Information (415) 974-3230
Complaint jurisdiction:
Handles only issues concerning banks that are members of the Federal Reserve System. Complaints/concerns include the following: violations of the federal Truth-In-Lending Act, the Equal Credit Opportunity Act, and federal regulations. Also; credit application processes; credit disclosures; expedited funds availability; electronic fund transfers (automatic teller machines), such as disputes over unauthorized transactions.
Complaints outside jurisdiction:
Banks that are not members of the Federal Reserve System and complaints that are not violations of federal regulations.
The Federal Deposit Insurance Corporation (FDIC) preserves and promotes public confidence in the U.S. financial system by insuring deposits in banks and thrift institutions for up to $100,000; by identifying, monitoring and addressing risks to the deposit insurance funds; and by limiting the effect on the economy and the financial system when a bank or thrift institution fails.
Federal Deposit Insurance Corporation
Headquarters
550 17th Street NW
Washington, Dc 20429-9990
(202) 736-0000
San Francisco Regional Office
25 Jessie Street at Echer Square, Suite 2300
San Francisco, CA 94105-2780
(415) 546-0160
(800) 756-3558
(415) 543-2624 (FAX)
www.fdic.gov
The Board of Governors of the Federal Reserve System Division of Consumer and Community Affairs handles only issues concerning banks that are members of the Federal Reserve System.
(202) 452-3693
(202) 452-3544 TDD
The Office of the Comptroller of the Currency Customer Assistance Group regulates all national banks such as:
- Bank of America (N.T. & S.A.),
- Wells Fargo Bank (N.A.),
- Bank of California (N.A.),
- First National Bank Union Bank of CA (N.A.)
1301 McKinney Street, Suite 3710
Houston, TX 77010
(800) 613-6743 (general information)
(713) 336-4301 (fax)
www.occ.treas.gov
Publications available: None are offered by the Consumer Information Center
See also: Banks Complaints/Information
Other referrals: None
Consumer Resource & Referral Guide
Directory of State Agencies
Directory of Federal Agencies
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