State of California California Department of Consumer Affairs

Federal Express

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'''Federal Express'''<br>
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'''<font color="#4AA02C">Federal Express</font color="#4AA02C">'''<br>
(800) 463-3339 or (800) Go.FedEx<br>
(800) 463-3339 or (800) Go.FedEx<br>
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FedEx Corporation<br>
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'''FedEx Corporation'''<br>
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942 South Shady Grove Road<br>
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Global Customer Relations<br>
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Memphis, TN 38120<br>
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3875 Airways, Module H3, Dept. 4634<br>
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(800) 238-4461 TYY<br>
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Memphis, TN 38116<br>
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(800) 238-4461 TTY<br>
(800) 247-4747<br>
(800) 247-4747<br>
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Email webmaster@fedex.com<br>
domestic and international Customer Service:<br>
domestic and international Customer Service:<br>
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<p>'''The U.S. Department of Transportation Aviation Consumer Protection Division''' regulates transportation methods, approves type of cargo (no hazardous materials, etc.), receives informal complaints from consumers regarding aviation consumer issues.</p>
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<p>The '''US Department of Transportation Aviation Consumer Protection Division''' regulates transportation methods, approves type of cargo (no hazardous materials, etc.), receives informal complaints from consumers regarding aviation consumer issues.</p><br>
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'''Jurisdiction (domestic):'''<br>
'''Jurisdiction (domestic):'''<br>
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*Must be used by a California resident only.<br>   
*Must be used by a California resident only.<br>   
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'''U.S. Department of Transportation'''<br>
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Aviation Consumer Protection Division<br>
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'''<font color="#4AA02C">U.S. Department of Transportation</font color="#4AA02C">'''<br>
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'''Aviation Consumer Protection Division'''<br>
400 Seventh Street, SW<br>
400 Seventh Street, SW<br>
Room 4107, C-75<br>
Room 4107, C-75<br>
Washington, DC 20590<br>
Washington, DC 20590<br>
(202) 366-2220<br>
(202) 366-2220<br>
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[http://www.airconsumer.ost.dot.gov '''www.airconsumer.ost.dot.gov''']<br>
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[http://www.dot.gov/airconsumer '''www.dot.gov/airconsumer''']<br>
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<p>If the item is shipped to a warehouse in California and carrier ships parts or sections to other separate locations in California, jurisdiction is under the [http://www.cpuc.ca.goc/ '''California Public Utilities Commission (CPUC)]'''. Consumer complaints should be directed to the customer services department of each air freight company. The consumer may file a loss claim with the CPUC; however, if resolution does not occur there, it may become a civil matter.</p>
<p>If the item is shipped to a warehouse in California and carrier ships parts or sections to other separate locations in California, jurisdiction is under the [http://www.cpuc.ca.goc/ '''California Public Utilities Commission (CPUC)]'''. Consumer complaints should be directed to the customer services department of each air freight company. The consumer may file a loss claim with the CPUC; however, if resolution does not occur there, it may become a civil matter.</p>
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'''Public Utilities Commission'''<br>  
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'''<font color="#4AA02C">Public Utilities Commission</font color="#4AA02C">'''<br>
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Consumer Affairs Branch<br>  
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'''Consumer Affairs Branch'''<br>  
505 Van Ness Avenue<br>
505 Van Ness Avenue<br>
San Francisco, CA 94102-3298<br>
San Francisco, CA 94102-3298<br>
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(800) 649-7570 or (415) 703-1170<br>
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(800) 649-7570
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FAX: (415) 703-1158<br>
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(415) 703-1170<br>
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(415) 703-1158 Fax<br>
[http://www.cpuc.ca.goc/ '''www.cpuc.ca.gov''']<br>
[http://www.cpuc.ca.goc/ '''www.cpuc.ca.gov''']<br>
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<p>'''Publications available:''' None are offered by the Consumer Information Center</p> 
 
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<p>'''See also:''' None</p>
 
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<p>'''Other referrals:''' None</p><br>
 
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Latest revision as of 21:49, 13 May 2013

814-Other Federal Agencies

FEDERAL EXPRESS

go back


Federal Express (FedEx) is an air freight company which has both domestic and international air freight service. See below for jurisdiction of complaints:


Federal Express
(800) 463-3339 or (800) Go.FedEx

FedEx Corporation
Global Customer Relations
3875 Airways, Module H3, Dept. 4634
Memphis, TN 38116
(800) 238-4461 TTY
(800) 247-4747
Email webmaster@fedex.com

domestic and international Customer Service:
(901) 369-3600
www.fedex.com


The US Department of Transportation Aviation Consumer Protection Division regulates transportation methods, approves type of cargo (no hazardous materials, etc.), receives informal complaints from consumers regarding aviation consumer issues.



Jurisdiction (domestic):

Between different states within the United States.


Jurisdiction (international):

Enforces regulations of individual foreign countries.


Jurisdiction (intrastate):
Within state of California and under these conditions:

  • Must be a business or service managed and operated in California.
  • Must be used by a California resident only.


U.S. Department of Transportation
Aviation Consumer Protection Division
400 Seventh Street, SW
Room 4107, C-75
Washington, DC 20590
(202) 366-2220
www.dot.gov/airconsumer


If the item is shipped to a warehouse in California and carrier ships parts or sections to other separate locations in California, jurisdiction is under the California Public Utilities Commission (CPUC). Consumer complaints should be directed to the customer services department of each air freight company. The consumer may file a loss claim with the CPUC; however, if resolution does not occur there, it may become a civil matter.

Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102-3298
(800) 649-7570 (415) 703-1170
(415) 703-1158 Fax
www.cpuc.ca.gov



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