State of California California Department of Consumer Affairs

Federal Communications Commission

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FEDERAL COMMUNICATIONS COMMISSION

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The Federal Communications Commission (FCC) regulates the non-governmental use of radio frequencies that include both radio and television (also cable TV) broadcasts used for communications and entertainment. The Commission receives complaints about television and radio broadcasting and interference, including citizen's band and amateur radio. The FCC also has jurisdiction over long distance telephone companies.

FCC National Call Center (NCC)
445 12th Street, SW
Washington, DC 20554 (888) 225-5322 (toll free)
www.fcc.gov


Complaint Jurisdiction:

The NCC is able to advise consumers of their rights on the following issues: telephone slamming Telephone, Consumer Protection Act -unwanted telephone solicitations, unwanted FAX solicitations, cable broadcast interference, telephone pay-per-call services cellular bill & service complaints, indecent or obscene broadcasts, CB interference, telephone dial-a-porn television & radio broadcast programming, telephone calling cards, television or radio reception interference.


Complaints outside jurisdiction:

Cable TV service or billing, problems, false or misleading advertising.



For complaints about political broadcasting:


FCC Fairness and Political Programming
Broadcast Branch - Mass Media
445 12th Street SW
Washington, DC 20554
(888) 225-5322
(888) 835-5322 (TTY)
(888) 418-0232 (Fax)


FCC Complaints and Investigations Branch Mass Media
445 12th Street SW
Washington, DC 20554
(866) 267-7202 Radio
(866) 918-5777 Television
(877) 479-1433 TTY

Handles complaints pertaining to TV and radio program or advertising content. Does not handle complaints concerning false or misleading advertising. All complaints must be in writing.


FCC Common Carrier Bureau
Informal Complaints and Public Inquiries Branch
445 12 Street SW
Washington, DC 20554
(888) 225-5322
www.fcc.gov


Long-distance telephone calls outside California or to a foreign county, other enforcement issues


Publications available: None are offered by the Consumer Information Center

See also: Advertising and Broadcast Interference

Other referrals: None




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