State of California California Department of Consumer Affairs

Faxes (Unsolicited)

From Consumer Wiki

(Difference between revisions)
Jump to: navigation, search
(Created page with '{| align="center" border = 0 ! |- | {| border = 0 cellpadding="20" cellspacing="0" |- | <h4 align="center"><big>FAXES (UNSOLICITED)</big><br /></h4> | go back |- |} |- |}…')
(3 intermediate revisions not shown)
Line 1: Line 1:
 +
<p>[[File:Whitebox.jpg|809-Federal COmmunications Commission|link=_Hint]]</p>
 +
{| align="center" border = 0
{| align="center" border = 0
!  
!  
Line 6: Line 8:
|-
|-
| <h4 align="center"><big>FAXES (UNSOLICITED)</big><br /></h4>
| <h4 align="center"><big>FAXES (UNSOLICITED)</big><br /></h4>
-
|  [[A|go back]]
+
|  [[F|go back]]
|-
|-
|}
|}
Line 13: Line 15:
-
<p>The Telephone Consumer Protection Act (TCPA) is a federal law that was enacted on December 20, 1991 to address consumer concerns about the growing volume of unsolicited telephone marketing calls The FCC adopted rules and regulations, effective December 20, 1992, implementing the TCPA.</p><br>
+
<p>The Telephone Consumer Protection Act (TCPA) is a federal law that was enacted on December 20, 1991 to address consumer concerns about the growing volume of unsolicited telephone marketing calls. The FCC adopted rules and regulations, effective December 20, 1992, implementing the TCPA.</p><br>
<p>The TCPA imposes restrictions on the use of automatic telephone dialing systems, (these systems are also called auto-dialers) artificial or prerecorded voice messages, and telephone facsimile (fax) machines to send unsolicited advertisements. The TCPA also directed the FCC to adopt regulations to protect residential telephone subscribers' privacy rights to avoid receiving telephone solicitations to which they object. Different rules and regulations apply to calls placed to homes and calls placed to businesses.</p><br>
<p>The TCPA imposes restrictions on the use of automatic telephone dialing systems, (these systems are also called auto-dialers) artificial or prerecorded voice messages, and telephone facsimile (fax) machines to send unsolicited advertisements. The TCPA also directed the FCC to adopt regulations to protect residential telephone subscribers' privacy rights to avoid receiving telephone solicitations to which they object. Different rules and regulations apply to calls placed to homes and calls placed to businesses.</p><br>
Line 19: Line 21:
<p>The FCC's rules prohibit the transmission of unsolicited advertisements to fax machines. No person may transmit an advertisement describing the commercial availability or quality of any property, goods, or services to your fax machine without your prior express permission or invitation.</p><br>
<p>The FCC's rules prohibit the transmission of unsolicited advertisements to fax machines. No person may transmit an advertisement describing the commercial availability or quality of any property, goods, or services to your fax machine without your prior express permission or invitation.</p><br>
   
   
-
'''If you receive the following types of calls or faxes:'''<br>
+
'''Specific types of calls or faxes:'''<br>
   
   
*a live telephone solicitation call at your home from a person or entity -- or on behalf of a person or entity -- on two or more occasions within any 12-month period after the time you requested to be added to their do-not-call list;<br>  
*a live telephone solicitation call at your home from a person or entity -- or on behalf of a person or entity -- on two or more occasions within any 12-month period after the time you requested to be added to their do-not-call list;<br>  
Line 27: Line 29:
   
   
-
'''Here are some actions you can take:'''<br>  
+
'''Here are some actions consumers can take:'''<br>  
*Ask the solicitor to stop calling your telephone number or sending unsolicited fax advertisements. You can use the telephone number or address provided by the solicitor to request this action.<br>  
*Ask the solicitor to stop calling your telephone number or sending unsolicited fax advertisements. You can use the telephone number or address provided by the solicitor to request this action.<br>  
*Find out if your state permits you to file suit to stop solicitation calls or faxes and/or file suit for actual monetary loss. The penalty is $500 in damages or actual monetary losses (whichever is greater).</p><br>
*Find out if your state permits you to file suit to stop solicitation calls or faxes and/or file suit for actual monetary loss. The penalty is $500 in damages or actual monetary losses (whichever is greater).</p><br>
Line 36: Line 38:
*Your name, address, and daytime telephone number.<br>  
*Your name, address, and daytime telephone number.<br>  
*The action you are requesting, such as requesting a person or business to:<br>
*The action you are requesting, such as requesting a person or business to:<br>
-
 
**stop calling your home telephone number;<br>  
**stop calling your home telephone number;<br>  
**add your name to their do-not-call list;<br>  
**add your name to their do-not-call list;<br>  
**stop sending unsolicited advertisements to your fax machine; or<br>  
**stop sending unsolicited advertisements to your fax machine; or<br>  
**stop placing auto-dialed calls that simultaneously engage two or more of your company's multi-line business telephone lines.<br>
**stop placing auto-dialed calls that simultaneously engage two or more of your company's multi-line business telephone lines.<br>
-
 
*The date you requested to be added to the organization's do-not-call list, and the name of the individual you spoke with.<br>
*The date you requested to be added to the organization's do-not-call list, and the name of the individual you spoke with.<br>
*The home or business telephone number the solicitor called.<br>  
*The home or business telephone number the solicitor called.<br>  
Line 50: Line 50:
-
'''Federal Communications Commission'''<br>  
+
'''<font color="#4AA02C">Federal Communications Commission</font color="#4AA02C">'''<br>
-
Consumer Information Bureau, Complaints<br>
+
'''Consumer Information Bureau'''<br>
445 12th Street, SW<br>
445 12th Street, SW<br>
Washington, DC 20554<br>
Washington, DC 20554<br>
(888) CALL-FCC (225-5322)<br>
(888) CALL-FCC (225-5322)<br>
-
(202) 418-0232 (fax) <br>
+
(866)418-0232<br>
[http://www.fcc.gov/ '''www.fcc.gov''']<br>   
[http://www.fcc.gov/ '''www.fcc.gov''']<br>   
Line 66: Line 66:
<p>Your name can be added to DMA's lists by sending a postcard with your name, telephone number, and address.</p>
<p>Your name can be added to DMA's lists by sending a postcard with your name, telephone number, and address.</p>
   
   
-
'''Telephone Preference Service'''<br>
+
'''<font color="#4AA02C">Telephone Preference Service</font color="#4AA02C">'''<br>
-
Direct Marketing Association<br>
+
'''Direct Marketing Association'''<br>
-
PO BOX 9014<br>
+
1120 Avenue of the Americas<br>
-
Carmel, NY 1052<br>   
+
New York, NY 10036-6700<br>   
(212) 768-7277<br>
(212) 768-7277<br>
 +
(212) 302-6714 Fax<br>
-
<p>Questions about the DMA's registration program should be addressed to the DMA.</p><br>
 
-
<p>Registration with the DMA should reduce the number of unsolicited calls placed to your home, but may not stop all unwanted calls.</p><br>
 
 +
<p>'''Publications Available:''' FTC - What You Can Do About Unsolicited Telephone, Marketing Calls and Faxes, and FTC - Telemarketing Sales Rule</p>
-
<p>'''Department Publications:''' None are offered by the Consumer Information Center</p>
+
'''See Also:'''<br>
-
<p>'''Other Publications:''' FTC - What You Can Do About Unsolicited Telephone, Marketing Calls and Faxes, and FTC - Telemarketing Sales Rule</p>
+
[[Telemarketing|Telemarketing]]<br>
-
<p>'''Other References:''' Telemarketing</p>
+
[[Attorney General|Attorney General]]<br>
-
Other Referrals: Attorney General and Local Consumer Protection Agency</p>
+

Revision as of 23:47, 10 March 2011

809-Federal COmmunications Commission

FAXES (UNSOLICITED)

go back


The Telephone Consumer Protection Act (TCPA) is a federal law that was enacted on December 20, 1991 to address consumer concerns about the growing volume of unsolicited telephone marketing calls. The FCC adopted rules and regulations, effective December 20, 1992, implementing the TCPA.


The TCPA imposes restrictions on the use of automatic telephone dialing systems, (these systems are also called auto-dialers) artificial or prerecorded voice messages, and telephone facsimile (fax) machines to send unsolicited advertisements. The TCPA also directed the FCC to adopt regulations to protect residential telephone subscribers' privacy rights to avoid receiving telephone solicitations to which they object. Different rules and regulations apply to calls placed to homes and calls placed to businesses.


The FCC's rules prohibit the transmission of unsolicited advertisements to fax machines. No person may transmit an advertisement describing the commercial availability or quality of any property, goods, or services to your fax machine without your prior express permission or invitation.


Specific types of calls or faxes:

  • a live telephone solicitation call at your home from a person or entity -- or on behalf of a person or entity -- on two or more occasions within any 12-month period after the time you requested to be added to their do-not-call list;
  • an artificial or prerecorded voice call at your home in violation of the FCC's rules;
  • an unsolicited advertisement on your fax machine; or
  • auto-dialed calls that simultaneously engage two or more multi-line business lines.


Here are some actions consumers can take:

  • Ask the solicitor to stop calling your telephone number or sending unsolicited fax advertisements. You can use the telephone number or address provided by the solicitor to request this action.
  • Find out if your state permits you to file suit to stop solicitation calls or faxes and/or file suit for actual monetary loss. The penalty is $500 in damages or actual monetary losses (whichever is greater).</p>


To file a complaint, send a letter including the following information:

  • Your name, address, and daytime telephone number.
  • The action you are requesting, such as requesting a person or business to:
    • stop calling your home telephone number;
    • add your name to their do-not-call list;
    • stop sending unsolicited advertisements to your fax machine; or
    • stop placing auto-dialed calls that simultaneously engage two or more of your company's multi-line business telephone lines.
  • The date you requested to be added to the organization's do-not-call list, and the name of the individual you spoke with.
  • The home or business telephone number the solicitor called.
  • The name, address, and telephone number of the organization placing the calls.
  • The dates and times you received calls or fax messages from the organization.
  • The telephone number of the fax machine to which unsolicited advertisements were sent.**Copies of any unsolicited advertisements sent to your fax machine
  • Whether or not you have filed suit in state court, including the state where any such suit was filed.


Federal Communications Commission
Consumer Information Bureau
445 12th Street, SW
Washington, DC 20554
(888) CALL-FCC (225-5322)
(866)418-0232
www.fcc.gov


The FCC cannot award monetary or other damages, except under very limited circumstances. However, you may send a typed or legibly printed letter regarding suspected violations of the TCPA or the FCC's rules. <p>You can reduce the number of telephone solicitation calls placed to your home by contacting the Telephone Preference Service of the Direct Marketing Association (DMA). The DMA commercially publishes and markets lists of consumers who do not wish to receive solicitation calls.


Your name can be added to DMA's lists by sending a postcard with your name, telephone number, and address.

Telephone Preference Service
Direct Marketing Association
1120 Avenue of the Americas
New York, NY 10036-6700
(212) 768-7277
(212) 302-6714 Fax


Publications Available: FTC - What You Can Do About Unsolicited Telephone, Marketing Calls and Faxes, and FTC - Telemarketing Sales Rule


See Also:
Telemarketing
Attorney General



Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
Return to DCA Home Page Return to DCA Home Page

Personal tools
Toolbox