State of California California Department of Consumer Affairs

Disaster Assistance

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DISASTER ASSISTANCE

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The following entities for emergency services include:

  1. Federal
  2. State
  3. Miscellaneous (Traffic, Weather, etc.)
  4. Humanitarian Relief Organizations (Red Cross, Salvation Army, etc.)


1.) FEDERAL:


The Federal Emergency Management Association (FEMA) supports state and local governments in emergency planning, preparedness, mitigation, response and recovery responsibilities in peacetime and wartime. FEMA provides funding, technical assistance, supplies, equipment and training to state and local governments when major disasters are beyond their resources. Earthquakes, floods, hurricanes, tornadoes, nuclear power plant accidents, dam safety, radiological and hazardous materials incidents and strategic nuclear attack are a few of the areas in which FEMA assists.


National Teleregistration
(800) 621-FEMA (3362)
(800) 462-7585 (TTY)
www.fema.gov

FEMA's national toll-free telephone bank which accepts registrations for disaster assistance.


FEMA's Help Line
(800) 525-0321
(800) 660-8005 (TTY)

After consumers have applied for financial assistance, they may call the Help Line within 7-10 days to inquire about the status of their application.


National Flood Insurance Program (NFIP)
P.O. Box 2965
Shawnee Mission, Kansas 66201-1365
(800) 638-6620
(800) 447-9487 TTY
www.fema.gov/business/nfip/

Processing center for the NFIP. Processes flood insurance claims, endorsements, cancellations, etc. nationwide.


The National Flood Insurance Program (NFIP)Provides consumers with referrals to flood insurance agents in their area. Consumers may order flood insurance forms and literature which is available at no charge.


National Flood Insurance Program (NFIP)
(800) 427-4661


2.) STATE:


The California Governor's Office of Emergency Services (OES), statutorily created by and directly under the Office of the Governor, coordinates overall state agency response to major disasters in support of local government. OES is responsible for assuring the state's readiness to respond to and recover from natural, manmade, and war-caused emergencies, and for assisting local government in their emergency preparedness, response and recovery efforts.


OES helps local governments assess disaster damages and set up Disaster Application Centers; maintains the State Emergency Plan and 24-hour toll-free toxic release Hot-line; relays toxic spill reports to state/federal response and regulatory agencies; coordinates search and rescue missions for individuals lost in the wilderness.


Governor's Office of Emergency Services (OES)
3650 Schriever Ave
Mather, CA 95655

Mailing address:
PO Box 419047
Rancho Cordova, CA 95741-9047
(916) 845-8470
(916) 845-8510
(916) 945-8474 Fax
www.oes.ca.gov


3.) MISCELLANEOUS: (TRAFFIC, WEATHER, ETC.)


CalTrans has an automated phone line that announces road conditions of major California highways. The most frequently requested highways: I-5, US-50 and Interstate 80 are played first, followed by selective routes in numerical order.

CalTrans Highway Information Network
www.caltrans.ca.gov
(800) 427-7623
Touchtone
(916) 445-1534
If touchtone is unavailable

The Sunrise Region Office of CalTrans, District 3
703 B Street
Marysville, CA 95901

Mailing address: PO BOX 911
Marysville, CA 95901
(530) 741-4211

Natiional Weather Service
www.noaa.gov


4.) HUMANITARIAN RELIEF ORGANIZATIONS:


The American Red Cross, created in 1905 by Congressional Charter, is a volunteer humanitarian organization which provides relief to victims of disasters and helps people prevent, prepare for, and respond to emergencies.


They provide food, clothing, medical help, temporary shelter and financial help to victims of disaster to repair homes and buy essentials. Locates family members missing in other countries as a result of war, civil crisis or disaster. Provides information, referral and financial aid to members of the U.S. armed forces and their families. Ensures a safe blood supply and collects, processes and distributes half the nation's blood supply.


American Red Cross
Sacramento Sierra Chapter
8928 Volunteer Lane, Suite 100
Sacramento, CA 95826
www.sacramento-redcross.org

American Red Cross National Headquarters
2025 E Street, NW
Washington, DC 20006
(202) 303-5000


Consumers may contact the Salvation Army for daycare information, social services center and adult rehabilitation center information, and the Community Center and Senior Residence Center locations.

Salvation Army Shelter Services
1200 North B Street
Sacramento, CA 95814
(916) 442-0331
(916) 442-3790 Fax

Salvation Army National Headquarters
615 Slaters Lane
PO Box 269
Alexandria, VA 22313
www.salvationarmyusa.org

Programs available:
30 Day Shelter Program - Beds available for 128 men and 20 women;
Food Box Program - Reach Program (Relief for Energy Assistance through Community Help)
Energy Bill Assistance - pays outstanding PG&E bills for consumers experiencing energy emergencies.
Emergency Canteen - Food service vehicle provides assistance for local emergencies.



Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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