State of California California Department of Consumer Affairs

Consumer Information Center

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The Consumer Information Center (CIC), within the Consumer Services Division of the California Department of Consumer Affairs, serves as the first point of contact for consumers with concerns or questions on a wide variety of consumer issues. CIC staff provides information on licensing requirements and complaint procedures for seven consolidated programs, one board, and three committees under DCA. Staff also refers callers to other agencies on issues not related to Consumer Affairs' jurisdiction, so consumers may find assistance in resolving individual marketplace problems.

CIC is the first point of contact with individual licensees, registrants, and the public for the following:

  • Bureau of Automotive Repair (BAR)
  • Bureau of Electronic and Appliance Repair (BEAR)
  • Bureau of Home Furnishings and Thermal Insulation (BHFTI)
  • Bureau of Security and Investigative Services (BSIS)
  • Board of Barbering and Cosmetology (BBC)
  • Respiratory Care Board (RCB)
  • Acupuncture Committee (AC)
  • Hearing Aid Dispensers Bureau (HADB)
  • Cemetery and Funeral Program (CFP)

Staff are responsible for answering questions and assisting with problems for license status checks, verification of licenses, and commonly asked questions for all the programs listed above.

CIC maintains Telecommunications Devices for the Deaf (TDD) equipment and a toll-free California TDD number for the hearing impaired. In addition, to assist speakers of languages other than English, the Center accesses the AT&T Language Line which has operator interpreters for 140 languages.

Phone Agents can:

Assist and educate consumers in methods available for resolution of concerns (questions or complaints); refer consumer to appropriate agency for assistance or information.

Phone Agents cannot:

Give legal advice or initiate legal action; recommend a business or product; give business reputation information.

Department of Consumer Affairs
Consumer Information Center
1625 N. Market Blvd. Suite N112
Sacramento, CA 95834
(800) 952-5210 (California residents only)
(916) 445-1254 (Sacramento/out-of-state)
(916) 322-1700 (Sacramento hearing impaired only)
(800) 326-2297 (hearing impaired only)

Publications available: See "Master Supply Request List" in this Directory.

See also: None

Other referrals: None

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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