Consumer Agencies (Local)
From Consumer Wiki
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Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.
See Landlord/Tenant entry for Landlord/Tenant referrals by county.
ALAMEDA COUNTY:
Alameda County District Attorney:
- Does not mediate landlord/tenant disputes.
- Mediates consumer and business disputes.
- Investigates business fraud.
- Provides referrals to other agencies.
Alameda County District Attorney
Consumer and Environmental Protection Division
7677 Oakport Street, #400
Oakland, CA 94621
(510) 569-9281
*Respondent must reside in Alameda County.
Eden Council for Hope and Opportunity, Inc. (ECHO):
- Provides landlord/tenant counseling and mediation.
- Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).
- Renters Assistance Program (RAP).
Eden Council for Hope and Opportunity, Inc. (ECHO)
770 A Street
Hayward, CA 94541
Hayward, CA (510) 581-9380
Berkeley, CA (510) 845-9030
Livermore,CA (510) 449-7340
Oakland, CA (510) 836-4826 (RAP)
Renter must reside in the city of Oakland.
Berkeley Rent Stabilization Board:
- Provides landlord/tenant counseling and mediation.
- Provides information about rent control or general rental information for residents in Berkeley.
- Provides general information about landlord/tenant issues for any consumer
Berkeley Rent Stabilization Board
2125 Milvia Street
Berkeley, CA 94704
(510) 644-6128
www.ci.berkeley.ca.us/rent/
BUTTE COUNTY:
Legal Services of Northern California Butte Regional Office:
- Takes cases for low-income individuals who cannot afford legal assistance.
- Provides assistance for landlord/tenant issues to low-income individuals and
people over 60 years old.
- Mediates consumer and social welfare service disputes.
- Provides referrals to other agencies.
Legal Services of Northern California Butte Regional Office
541 Normal Avenue
Chico, CA 95928
(800) 345-9491
www.lsnc.net
*Complainant and respondent must reside in Butte County.
Mediation Center of the North Valley
- Provides mediation services for a variety of consumer related disputes.
- Provides landlord/tenant mediation
Mediation Center of the North Valley
341 Broadway, Suite 200
Chico, CA 95928
(530) 899-2277
CONTRA COSTA COUNTY:
Contra Costa County District Attorney's Office Special Operations Division:
- Does not mediate landlord/tenantdisputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
Contra Costa County District Attorney's Office
Special Operations Division
725 Court Street, 4th Floor
PO Box 670
Martinez, CA 94553
(925) 646-4620
California Community Dispute Services:
- Provides mediation arbitration conciliation for consumers and business disputes.
- Investigates consumer fraud.
- Provides referrals to other agencies.
California Community Dispute Services
13925 San Pablo Avenue
San Pablo, CA 94806
(510) 231-4190
FRESNO COUNTY:
County of Fresno Rent Sense:
- Provides recorded information on landlord/tenant issues.
County of Fresno Rent Sense
2220 Tulare Street, 6th Floor (Mailing Address only)
Fresno, CA 93721
(559) 488-3500
GLENN COUNTY: (See Butte County listing.)
HUMBOLDT COUNTY:
Humboldt District Attorney:
- Provides referrals only.
- Investigates Consumer Fraud.
Humboldt District Attorney
825 5th Street
Eureka, CA 95501
(707) 445-7411
KERN COUNTY:
Kern County District Attorney's Office
- Investigates consumer fraud complaints.
- Provides some referral information.
Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(661) 868-2340
LOS ANGELES COUNTY:
Los Angeles City Attorney Consumer Protection Section
- Dispute resolution program available.
- Investigates consumer fraud.
- Provides referrals to other agencies.
Los Angeles City Attorney Consumer Protection Section
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515 or (213) 485-8324
Los Angeles County District Attorney Consumer Protection Division:
• Does not mediate landlord/tenant issues.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.
Los Angeles County District Attorney Consumer Protection Division
201 N Figueroa, Room 1600
Los Angeles, CA 90012
(213) 580-3273
*Complainant and/or respondent must reside in Los Angeles County.
Los Angeles County Department of Consumer Affairs:
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.
- Recording provides explanations available 24 hrs./day.
Los Angeles County Department of Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012-2706
(213) 974-1452
*Complainant must reside in Los Angeles County.
Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.
Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:
South Central:
- Provides landlord/Tenant Information.
- Mediates landlord/tenant issues.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
- Open Monday and Wednesday and Friday.
LA County Department of Consumer Affairs
Florence Firestone Service Center
7807 South Compton Avenue
Los Angeles, CA 90001
(323) 586-6508
(323) 260-2893
LA County Department of Consumer Affairs
14340 Sylvan St
.
Van Nuys, CA 91411
(818) 901-3829
San Fernando Valley:
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
- Open Tuesday and Wednesday and Friday.
LA County Department of Consumer Affairs
14340 Sylvan St
.
Van Nuys, CA 91411
(818) 901-3829
South Bay:
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
- Open Tuesday, Thursday only.
LA County Department of Consumer Affairs
24340 S Narbonne Avenue
Lomita, CA 90717
(310) 325-1035
Santa Clarita Valley
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
- Open Thursday only.
LA County Department of Consumer Affairs
23747 West Valencia Blvd
Valencia, CA 91355
(213) 974-1452
Antelope Valley:
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
• Provides referrals to other agencies.
• Open Friday 10:00 - 3:30 only.
LA County Department of Consumer Affairs
Lancaster Public Library
601 West Lancaster Boulevard
Lancaster, CA 93534
(661) 948-5029
San Gabriel Valley:
- Mediates landlord/tenant issues.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
- Provides Landlord/Tenant information.
- Open Monday and Friday.
LA County Department of Consumer Affairs
3017 Tyler Avenue
El Monte, CA 91731
(626) 575-5425
Tenant Action Center:
- Provides legal advice on landlord/tenant issues. Clients taken on a walk in basis.
- Center requests a $15 donation, but no one will be turned away if money is a problem.
Tenant Action Center
318 Lincoln Boulevard, Suite 225
Venice, CA 90291
(310) 399-9255
*Complainant must be a resident of Los Angeles County.
Santa Monica City Attorney Consumer Division:
• Does not mediate landlord/tenant disputes
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.
Santa Monica City Attorney Consumer Division
1685 Main Street, Room 310
Santa Monica, CA 90401
(310) 458-8336
*Complainant and/or respondent must reside in city of Santa Monica. Business problem must originate in city of Santa Monica.
MARIN COUNTY:
Marin Consumer Protection Division:
• Does not mediate landlord/tenant disputes.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.
Marin County District Attorney Consumer Protection Division
3501 Civic Center Drive, Room 130
San Rafael, CA 94903
(415) 499-6450
*Respondent must reside in Marin County.
MENDOCINO:
Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).
MONTEREY COUNTY:
Conflict Resolution and Mediation Center:
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Investigates false advertising.
- Mediates various dispute problems.
- Provides referrals to other agencies.
Conflict Resolution and Mediation Center:
2560 Garden Road, Suite 109
Monterey, CA 93940
(831) 649-6219
NAPA COUNTY:
Napa County Rental Information and Mediation Services:
• Provides information and mediation for disputes relating to landlord/tenant issues, fair housing, mobile homes, and neighbor disputes.
Napa County Rental Information and Mediation Services
1714 Jefferson Street
Napa, CA 94559
(707) 253-2700
ORANGE COUNTY:
Consumer and Environmental Protection Unit:
• Does not mediate landlord tenant disputes.
• Mediates consumer and business disputes.
• Investigates false advertising complaints.
• Provides referrals to other agencies.
Orange County District Attorney Economic Crimes Unit
401 Civic Center Drive, West
Santa Ana, CA 92701
(714) 834-3600
indexaspwww.orangecountyda.com/home/index.asp
RIVERSIDE COUNTY: HAS NO CONSUMER AGENCY. CONSUMERS MUST RESORT TO CIVIL RESOLUTION.
SACRAMENTO COUNTY:
Consumer and Environmental Protection Division:
- Does not mediate landlord tenant issues.
- Provides referrals to other agencies.
Sacramento County Consumer and Environmental Protection Division
PO Box 749
907 G Street, Suite 700
Sacramento, CA 95812-0749
(916) 874-6174
Sacramento Mediation Center:
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Mediates neighbor versus neighbor disputes.
- Assists at Small Claims Court to attempt resolution prior to hearing at court.
Sacramento Mediation Center
2131 Capitol Avenue, Suite 205
Sacramento, CA 95816
(916) 441-7979
Human Rights Fair Housing Commission:
• Mediates landlord/tenant disputes.
• Consumers can order landlord/tenant handbook (takes 4-6 weeks) or pick one up (free) at this office.
Human Rights Fair Housing Commission
1112 I Street, Suite 250
Sacramento, CA 95814
(916) 444-6903 (Business Office)
(916) 444-0178 (HOTLINE)
SALINAS: (MONTEREY COUNTY) (Same as Monterey information)
Conflict Resolution and Mediation Center:
• Provides Landlord/Tenant Information.
• Mediates landlord/tenant disputes.
• Mediates consumer and business disputes.
• Investigates false advertising.
• Mediates various types of disputes.
• Provides referrals to other agencies.
Conflict Resolution and Mediation Center of Monterey County
2560 Garden Road, Suite 10909
Monterey, CA 93940
(408) 649-6219
(830) 424-4694
SAN BERNARDINO COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).
SAN DIEGO COUNTY:
San Diego Mediation:
- Provides mediation for a variety of disputes.
- Provides mediation for landlord/tenant disputes.
San Diego Mediation
625 Broadway, Suite 1221
San Diego, CA 92101
(619) 238-2400
(760) 494-4728 from North County
Fax: (619) 238-8041
www.sdmediate.com
*Complainant and/or respondent must reside in San Diego County.
Tenant's Legal Center:
• Provides record landlord/tenant information.
• Assists with landlord/tenant disputes.
Tenant's Legal Center of San Diego
5252 Balboa Avenue, Suite 408
San Diego, CA 91911
(619) 571-1166
www.tenantslegalcenter.com
SAN FRANCISCO COUNTY:
Consumer Action:
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Mediates and refer various complaints.
- Open Monday through Friday
Consumer Action
717 Market Street, Suite 310
San Francisco, CA 94103
(415) 777-9635
*Complainant and/or respondent must reside in San Francisco County.
Consumer Fraud unit:
If the consumer or business is located in San Francisco County, the Consumer Fraud unit assist
with the following issues:
• If you are unable to solve a problem involving merchandise or services you've purchased.
• If you have been victimized by deceptive advertising.
• If you have not received delivery of ordered merchandise.
• If you can't straighten out a billing error with a creditor.
• If you can't get warranties or guarantees honored.
• If you are subject to unfair business practices.
• If you need help or advice regarding any consumer problem.
San Francisco County District Attorney's Office
Consumer Fraud Unit
732 Brannan Street
San Francisco, CA 94103
(415) 551-9595 (phone)
(415) 551-9504 (fax)
[http;//www.sfgov.org.site/police indexasp?id=19939/ www.sfgov.org]
San Francisco Tenants' Union:
• Provides drop-in counseling for non-members; provide phone counseling for members only.
• Provides information on tenants' rights.
• Provides assistance in tenant organizing.
San Francisco Tenants' Union:
558 Capp Street
San Francisco, CA 94110
(415) 282-6622
www.sftu.org
SAN JOAQUIN COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).
SAN LUIS OBISPO COUNTY:
Economic Crime Unit, Small Claims Advisor:
- Advise on landlord/tenant issues as they relate to Small Claims Court.
- Accepts consumer complaints.
- Investigates consumer fraud.
- Investigates false advertising.
- Provides small claims advisory.
- Provides referrals to other agencies.
- Open Monday through Friday 9am-4pm.
San Luis Obispo County District Attorney
Government Center
1050 Monterey Street, Room 235
San Luis Obispo, CA 93408
(805) 781-5856
SAN MATEO COUNTY:
San Mateo Hall of Justice and Records
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Investigates consumer fraud complaints.
San Mateo County District Attorney
Consumer and Environmental Protection Unit
Hall of Justice and Records
400 County Center, 4th Floor
Redwood City, CA 94063
(650) 363-4651
*Respondent must reside in San Mateo County
Peninsula Conflict Resolution Center
- Conflict Prevention, Management, & Resolution Services.
- Mediates landlord/tenant disputes.
- No legal advise given.
- Fees charged for consumers residing in: Menlo Park, Atherton, Hillsboro, Pacifica.
Peninsula Conflict Resolution Center
520 S. El Camino Real, #640
San Mateo, CA 94402
(650) 373-3490
SANTA BARBARA COUNTY:
Santa Barbara Consumer Mediation Program:
- Does not mediate landlord/tenant disputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
Santa Barbara County District Attorney
Consumer Mediation Program
118 East Figueroa Street
Santa Barbara, CA 93101
(805) 568-2390
*Complainant and/or respondent must reside in Santa Barbara County.
Santa Barbara Rental Housing Mediation Task Force
- Mediates landlord/tenant disputes.
Santa Barbara Rental Housing Mediation Task Force
423 W Victoria Street
Santa Barbara, CA 93101
(805) 730-1523
DA's Consumer Mediation Center:
- Does not mediate landlord/tenant disputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
District Attorney's Consumer Mediation Center
115 Civic Center Plaza
Lompoc, CA 93436
(805) 737-7767
Santa Maria Consumer Mediation Program:
- Does not mediate landlord/tenant disputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
District Attorney's Office of Santa Maria
Consumer Mediation Program
312-D East Cook Street
Santa Maria, CA 93454
(805) 346-7516
SANTA CLARA COUNTY:
Consumer Protection Unit/Small Claims Advisory
- Provides landlord/tenant information.
- Mediates consumer and business disputes.
- Serves as small claims advisory.
- Provides referrals to other agencies.
Santa Clara County District Attorney
Consumer Protection Unit/Small Claims Advisory
County Government Center
70 West Hedding Street
West Wing, Fourth Floor
San Jose, CA 95110-1705
(408) 792-2880
(408) 279-8742 (fax)
*Complainant and/or respondent must reside in Santa Clara County.
SANTA CRUZ COUNTY:
Santa Cruz County Consumer Affairs:
- Mediates consumer and business disputes.
- Provides information on various consumer problems.
- Investigates consumer fraud complaints.
- Provides referrals to other agencies.
- Mediates Landlord/Tenant disputes.
Santa Cruz County Consumer Affairs
701 Ocean Street, Room 200
Santa Cruz, CA 95060
(831) 454-2050
(831) 454-2128 (Landlord/Tenant)
*Complainant and/or respondent must reside in Santa Cruz County.
Conflict Resolution Center:
• Provides landlord/tenant information.
• Provides on-site workshops to teach consumers tools and skills for effective conflict resolutions.
• Mediates a variety of consumer and business disputes.
Conflict Resolution Center of Santa Cruz County
783 Rio Del Mar Boulevard, Suite 65
Aptos, CA 95003
(831) 685-3403
SOLANO COUNTY:
Solano DA's Consumer Affairs Unit:
- Does not mediate landlord/tenant disputes.
- No mediation for consumer and business disputes.
- Investigates consumer fraud if a pattern exists.
- Provides referrals to other agencies.
Solano County District Attorney Consumer Affairs Unit
675 Texas St.
Fairfield, CA 94533
(707) 784-6800
(707) 784-7986 Fax
*Complainant and/or respondent must reside in Solano County.
SONOMA COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).
STANISLAUS COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).
TEHAMA COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).
VENTURA COUNTY:
Ventura County Consumer Mediation and Assistance Unit:
• Provides landlord/tenant information.
• Mediates landlord/tenant disputes.
• Mediates consumer and business disputes.
• Assists and Mediates small claims issues.
• Provides referrals to other agencies.
Ventura County District Attorney
Consumer Mediation and Assistance Unit
800 South Victoria Avenue
Ventura, CA 93009
(805) 654-3110
Complaints against an Individual should be mailed to:
Ventura County District Attorney
Special Prosecution Unit
Attn: Greg Brose
4245 Market Street
Ventura, CA 93003
*Complainant and/or respondent must reside in Ventura County.
YOLO COUNTY:
Yolo County Consumer Fraud Division
• Does not mediate landlord/tenant disputes.
• Mediates consumer and business disputes.
• Investigates consumer fraud complaints.
Yolo County District Attorney Consumer Fraud Division
301 2nd Street
Woodland, CA 95695
(530) 666-8424
Mailing Address:
PO Box 245
Woodland, CA 95776
*Complainant or respondent must reside in Yolo County.
YUBA COUNTY
California Rural Legal Assistance Office
818 D Street
Marysville, CA 95901
(530) 742-5191
• If cannot assist, will refer
to appropriate agency.
• Provides a wide variety of consumer services.
• Provides landlord/tenant assistance.
Yuba County District Attorney's Office
215 Fifth Street
Marysville, CA 95901
(530) 749-7770
• Investigates fraud complaints only.
• Provides referrals for consumers.
• No other services.
Publications available: Legal Guides
See also:Small Claims Advisors and Court Locations/Small Claims Court
Other referrals: None
Consumer Resource & Referral Guide
Directory of State Agencies
Directory of Federal Agencies
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