State of California California Department of Consumer Affairs

Consumer Agencies (Local)

From Consumer Wiki

Revision as of 20:31, 22 June 2010 by Cicjscribner (Talk | contribs)
Jump to: navigation, search

CONSUMER AGENCIES (LOCAL)

go back


Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.


See Landlord/Tenant entry for Landlord/Tenant referrals by county.


ALAMEDA COUNTY:


Alameda County District Attorney:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates business fraud.
  • Provides referrals to other agencies.

Alameda County District Attorney
Consumer and Environmental Protection Division
7677 Oakport Street, #400
Oakland, CA 94621
(510) 569-9281
*Respondent must reside in Alameda County.


Eden Council for Hope and Opportunity, Inc. (ECHO):

  • Provides landlord/tenant counseling and mediation.
  • Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).
  • Renters Assistance Program (RAP).

Eden Council for Hope and Opportunity, Inc. (ECHO)
770 A Street
Hayward, CA 94541
Hayward, CA (510) 581-9380
Berkeley, CA (510) 845-9030
Livermore,CA (510) 449-7340
Oakland, CA (510) 836-4826 (RAP)
Renter must reside in the city of Oakland.


Berkeley Rent Stabilization Board:

  • Provides landlord/tenant counseling and mediation.
  • Provides information about rent control or general rental information for residents in Berkeley.
  • Provides general information about landlord/tenant issues for any consumer

Berkeley Rent Stabilization Board
2125 Milvia Street
Berkeley, CA 94704
(510) 644-6128
www.ci.berkeley.ca.us/rent/


BUTTE COUNTY:

Legal Services of Northern California Butte Regional Office:

  • Takes cases for low-income individuals who cannot afford legal assistance.
  • Provides assistance for landlord/tenant issues to low-income individuals and

people over 60 years old.

  • Mediates consumer and social welfare service disputes.
  • Provides referrals to other agencies.

Legal Services of Northern California Butte Regional Office
541 Normal Avenue
Chico, CA 95928
(800) 345-9491
www.lsnc.net
*Complainant and respondent must reside in Butte County.


Mediation Center of the North Valley

  • Provides mediation services for a variety of consumer related disputes.
  • Provides landlord/tenant mediation

Mediation Center of the North Valley
341 Broadway, Suite 200
Chico, CA 95928
(530) 899-2277


CONTRA COSTA COUNTY:

Contra Costa County District Attorney's Office Special Operations Division:

  • Does not mediate landlord/tenantdisputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

Contra Costa County District Attorney's Office
Special Operations Division
725 Court Street, 4th Floor
PO Box 670
Martinez, CA 94553
(925) 646-4620


California Community Dispute Services:

  • Provides mediation arbitration conciliation for consumers and business disputes.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.

California Community Dispute Services
13925 San Pablo Avenue
San Pablo, CA 94806
(510) 231-4190


FRESNO COUNTY:

County of Fresno Rent Sense:

  • Provides recorded information on landlord/tenant issues.

County of Fresno Rent Sense
2220 Tulare Street, 6th Floor (Mailing Address only)
Fresno, CA 93721
(559) 488-3500


GLENN COUNTY: (See Butte County listing.)


HUMBOLDT COUNTY:

Humboldt District Attorney:

  • Provides referrals only.
  • Investigates Consumer Fraud.

Humboldt District Attorney
825 5th Street
Eureka, CA 95501
(707) 445-7411


KERN COUNTY:

Kern County District Attorney's Office

  • Investigates consumer fraud complaints.
  • Provides some referral information.

Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(661) 868-2340


LOS ANGELES COUNTY:

Los Angeles City Attorney Consumer Protection Section

  • Dispute resolution program available.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.

Los Angeles City Attorney Consumer Protection Section
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515 or (213) 485-8324


Los Angeles County District Attorney Consumer Protection Division:
• Does not mediate landlord/tenant issues.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.

Los Angeles County District Attorney Consumer Protection Division
201 N Figueroa, Room 1600
Los Angeles, CA 90012
(213) 580-3273
*Complainant and/or respondent must reside in Los Angeles County.


Los Angeles County Department of Consumer Affairs:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.
  • Recording provides explanations available 24 hrs./day.

Los Angeles County Department of Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012-2706
(213) 974-1452
*Complainant must reside in Los Angeles County.

Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.



Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:


South Central:

  • Provides landlord/Tenant Information.
  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Monday and Wednesday and Friday.

LA County Department of Consumer Affairs
Florence Firestone Service Center
7807 South Compton Avenue
Los Angeles, CA 90001
(323) 586-6508
(323) 260-2893


LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


San Fernando Valley:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday and Wednesday and Friday.

LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


South Bay:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday, Thursday only.

LA County Department of Consumer Affairs
24340 S Narbonne Avenue
Lomita, CA 90717
(310) 325-1035


Santa Clarita Valley

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Thursday only.

LA County Department of Consumer Affairs
23747 West Valencia Blvd
Valencia, CA 91355
(213) 974-1452


Antelope Valley:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.

• Provides referrals to other agencies.
• Open Friday 10:00 - 3:30 only.

LA County Department of Consumer Affairs
Lancaster Public Library
601 West Lancaster Boulevard
Lancaster, CA 93534
(661) 948-5029


San Gabriel Valley:

  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Provides Landlord/Tenant information.
  • Open Monday and Friday.

LA County Department of Consumer Affairs 3017 Tyler Avenue
El Monte, CA 91731
(626) 575-5425


Tenant Action Center:

  • Provides legal advice on landlord/tenant issues. Clients taken on a walk in basis.
  • Center requests a $15 donation, but no one will be turned away if money is a problem.

Tenant Action Center
318 Lincoln Boulevard, Suite 225
Venice, CA 90291
(310) 399-9255
*Complainant must be a resident of Los Angeles County.


Santa Monica City Attorney Consumer Division:
• Does not mediate landlord/tenant disputes
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.

Santa Monica City Attorney Consumer Division
1685 Main Street, Room 310
Santa Monica, CA 90401
(310) 458-8336
*Complainant and/or respondent must reside in city of Santa Monica. Business problem must originate in city of Santa Monica.


MARIN COUNTY:

Marin Consumer Protection Division:
• Does not mediate landlord/tenant disputes.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.

Marin County District Attorney Consumer Protection Division
3501 Civic Center Drive, Room 130
San Rafael, CA 94903
(415) 499-6450
*Respondent must reside in Marin County.


MENDOCINO:

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


MONTEREY COUNTY:

Conflict Resolution and Mediation Center:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates false advertising.
  • Mediates various dispute problems.
  • Provides referrals to other agencies.

Conflict Resolution and Mediation Center:
2560 Garden Road, Suite 109
Monterey, CA 93940
(831) 649-6219


NAPA COUNTY:

Napa County Rental Information and Mediation Services:
• Provides information and mediation for disputes relating to landlord/tenant issues, fair housing, mobile homes, and neighbor disputes.

Napa County Rental Information and Mediation Services
1714 Jefferson Street
Napa, CA 94559
(707) 253-2700


ORANGE COUNTY:

Consumer and Environmental Protection Unit:
• Does not mediate landlord tenant disputes.
• Mediates consumer and business disputes.
• Investigates false advertising complaints.
• Provides referrals to other agencies.

Orange County District Attorney Economic Crimes Unit
401 Civic Center Drive, West
Santa Ana, CA 92701
(714) 834-3600
indexaspwww.orangecountyda.com/home/index.asp


RIVERSIDE COUNTY: HAS NO CONSUMER AGENCY. CONSUMERS MUST RESORT TO CIVIL RESOLUTION.


SACRAMENTO COUNTY:


Consumer and Environmental Protection Division:

  • Does not mediate landlord tenant issues.
  • Provides referrals to other agencies.

Sacramento County Consumer and Environmental Protection Division
PO Box 749
907 G Street, Suite 700
Sacramento, CA 95812-0749
(916) 874-6174


Sacramento Mediation Center:

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Mediates neighbor versus neighbor disputes.
  • Assists at Small Claims Court to attempt resolution prior to hearing at court.

Sacramento Mediation Center 2131 Capitol Avenue, Suite 205
Sacramento, CA 95816
(916) 441-7979


Human Rights Fair Housing Commission:
• Mediates landlord/tenant disputes.
• Consumers can order landlord/tenant handbook (takes 4-6 weeks) or pick one up (free) at this office.

Human Rights Fair Housing Commission
1112 I Street, Suite 250
Sacramento, CA 95814
(916) 444-6903 (Business Office)
(916) 444-0178 (HOTLINE)


SALINAS: (MONTEREY COUNTY) (Same as Monterey information)


Conflict Resolution and Mediation Center:
• Provides Landlord/Tenant Information.
• Mediates landlord/tenant disputes.
• Mediates consumer and business disputes.
• Investigates false advertising.
• Mediates various types of disputes.
• Provides referrals to other agencies.

Conflict Resolution and Mediation Center of Monterey County
2560 Garden Road, Suite 10909
Monterey, CA 93940
(408) 649-6219
(830) 424-4694


SAN BERNARDINO COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


SAN DIEGO COUNTY:

San Diego Mediation:

  • Provides mediation for a variety of disputes.
  • Provides mediation for landlord/tenant disputes.

San Diego Mediation
625 Broadway, Suite 1221
San Diego, CA 92101
(619) 238-2400
(760) 494-4728 from North County
Fax: (619) 238-8041
www.sdmediate.com
*Complainant and/or respondent must reside in San Diego County.


Tenant's Legal Center:
• Provides record landlord/tenant information.
• Assists with landlord/tenant disputes.

Tenant's Legal Center of San Diego
5252 Balboa Avenue, Suite 408
San Diego, CA 91911
(619) 571-1166
www.tenantslegalcenter.com



SAN FRANCISCO COUNTY:

Consumer Action:

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Mediates and refer various complaints.
  • Open Monday through Friday

Consumer Action
717 Market Street, Suite 310
San Francisco, CA 94103
(415) 777-9635
*Complainant and/or respondent must reside in San Francisco County.


Consumer Fraud unit:
If the consumer or business is located in San Francisco County, the Consumer Fraud unit assist with the following issues:
• If you are unable to solve a problem involving merchandise or services you've purchased.
• If you have been victimized by deceptive advertising.
• If you have not received delivery of ordered merchandise.
• If you can't straighten out a billing error with a creditor.
• If you can't get warranties or guarantees honored.
• If you are subject to unfair business practices.
• If you need help or advice regarding any consumer problem.

San Francisco County District Attorney's Office
Consumer Fraud Unit
732 Brannan Street
San Francisco, CA 94103
(415) 551-9595 (phone)
(415) 551-9504 (fax)
[http;//www.sfgov.org.site/police indexasp?id=19939/ www.sfgov.org]


San Francisco Tenants' Union:
• Provides drop-in counseling for non-members; provide phone counseling for members only.
• Provides information on tenants' rights.
• Provides assistance in tenant organizing.

San Francisco Tenants' Union:
558 Capp Street
San Francisco, CA 94110
(415) 282-6622
www.sftu.org


SAN JOAQUIN COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


SAN LUIS OBISPO COUNTY:

Economic Crime Unit, Small Claims Advisor:

  • Advise on landlord/tenant issues as they relate to Small Claims Court.
  • Accepts consumer complaints.
  • Investigates consumer fraud.
  • Investigates false advertising.
  • Provides small claims advisory.
  • Provides referrals to other agencies.
  • Open Monday through Friday 9am-4pm.

San Luis Obispo County District Attorney
Government Center
1050 Monterey Street, Room 235
San Luis Obispo, CA 93408
(805) 781-5856


SAN MATEO COUNTY:

San Mateo Hall of Justice and Records

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates consumer fraud complaints.

San Mateo County District Attorney
Consumer and Environmental Protection Unit
Hall of Justice and Records
400 County Center, 4th Floor
Redwood City, CA 94063
(650) 363-4651
*Respondent must reside in San Mateo County


Peninsula Conflict Resolution Center

  • Conflict Prevention, Management, & Resolution Services.
  • Mediates landlord/tenant disputes.
  • No legal advise given.
  • Fees charged for consumers residing in: Menlo Park, Atherton, Hillsboro, Pacifica.

Peninsula Conflict Resolution Center
520 S. El Camino Real, #640
San Mateo, CA 94402
(650) 373-3490


SANTA BARBARA COUNTY:

Santa Barbara Consumer Mediation Program:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

Santa Barbara County District Attorney
Consumer Mediation Program
118 East Figueroa Street
Santa Barbara, CA 93101
(805) 568-2390
*Complainant and/or respondent must reside in Santa Barbara County.


Santa Barbara Rental Housing Mediation Task Force

  • Mediates landlord/tenant disputes.

Santa Barbara Rental Housing Mediation Task Force
423 W Victoria Street
Santa Barbara, CA 93101
(805) 730-1523


DA's Consumer Mediation Center:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

District Attorney's Consumer Mediation Center
115 Civic Center Plaza
Lompoc, CA 93436
(805) 737-7767


Santa Maria Consumer Mediation Program:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

District Attorney's Office of Santa Maria
Consumer Mediation Program
312-D East Cook Street
Santa Maria, CA 93454
(805) 346-7516


SANTA CLARA COUNTY:

Consumer Protection Unit/Small Claims Advisory

  • Provides landlord/tenant information.
  • Mediates consumer and business disputes.
  • Serves as small claims advisory.
  • Provides referrals to other agencies.

Santa Clara County District Attorney
Consumer Protection Unit/Small Claims Advisory
County Government Center
70 West Hedding Street
West Wing, Fourth Floor
San Jose, CA 95110-1705
(408) 792-2880
(408) 279-8742 (fax)
*Complainant and/or respondent must reside in Santa Clara County.


SANTA CRUZ COUNTY:

Santa Cruz County Consumer Affairs:

  • Mediates consumer and business disputes.
  • Provides information on various consumer problems.
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.
  • Mediates Landlord/Tenant disputes.

Santa Cruz County Consumer Affairs 701 Ocean Street, Room 200
Santa Cruz, CA 95060
(831) 454-2050
(831) 454-2128 (Landlord/Tenant)
*Complainant and/or respondent must reside in Santa Cruz County.


Conflict Resolution Center:
• Provides landlord/tenant information.
• Provides on-site workshops to teach consumers tools and skills for effective conflict resolutions.
• Mediates a variety of consumer and business disputes.

Conflict Resolution Center of Santa Cruz County
783 Rio Del Mar Boulevard, Suite 65
Aptos, CA 95003
(831) 685-3403


SOLANO COUNTY:


Solano DA's Consumer Affairs Unit:

  • Does not mediate landlord/tenant disputes.
  • No mediation for consumer and business disputes.
  • Investigates consumer fraud if a pattern exists.
  • Provides referrals to other agencies.

Solano County District Attorney Consumer Affairs Unit
675 Texas St.
Fairfield, CA 94533
(707) 784-6800
(707) 784-7986 Fax
*Complainant and/or respondent must reside in Solano County.


SONOMA COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


STANISLAUS COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


TEHAMA COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


VENTURA COUNTY:

Ventura County Consumer Mediation and Assistance Unit:
• Provides landlord/tenant information.
• Mediates landlord/tenant disputes.
• Mediates consumer and business disputes.
• Assists and Mediates small claims issues.
• Provides referrals to other agencies.

Ventura County District Attorney
Consumer Mediation and Assistance Unit
800 South Victoria Avenue
Ventura, CA 93009
(805) 654-3110

Complaints against an Individual should be mailed to:
Ventura County District Attorney
Special Prosecution Unit
Attn: Greg Brose
4245 Market Street
Ventura, CA 93003

*Complainant and/or respondent must reside in Ventura County.


YOLO COUNTY:

Yolo County Consumer Fraud Division
• Does not mediate landlord/tenant disputes.
• Mediates consumer and business disputes.
• Investigates consumer fraud complaints.

Yolo County District Attorney Consumer Fraud Division
301 2nd Street
Woodland, CA 95695
(530) 666-8424
Mailing Address: PO Box 245
Woodland, CA 95776
*Complainant or respondent must reside in Yolo County.


YUBA COUNTY California Rural Legal Assistance Office 818 D Street
Marysville, CA 95901
(530) 742-5191
• If cannot assist, will refer to appropriate agency. • Provides a wide variety of consumer services. • Provides landlord/tenant assistance. Yuba County District Attorney's Office 215 Fifth Street
Marysville, CA 95901
(530) 749-7770
• Investigates fraud complaints only. • Provides referrals for consumers. • No other services. Publications available: Legal Guides See also:Small Claims Advisors and Court Locations/Small Claims Court Other referrals: None




Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
Return to DCA Home Page Return to DCA Home Page

Personal tools
Toolbox