State of California California Department of Consumer Affairs

Consumer Agencies (Local)

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CONSUMER AGENCIES (LOCAL)

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Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.



See Landlord/Tenant entry for Landlord/Tenant referrals by county.


ALAMEDA COUNTY:


Alameda County District Attorney:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates business fraud.
  • Provides referrals to other agencies.


Alameda County District Attorney
Consumer and Environmental Protection Division
7677 Oakport Street, #400
Oakland, CA 94621
(510) 569-9281
*Respondent must reside in Alameda County.


Eden Council for Hope and Opportunity, Inc. (ECHO):

  • Provides landlord/tenant counseling and mediation.
  • Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).
  • Renters Assistance Program (RAP).


Eden Council for Hope and Opportunity, Inc. (ECHO)
770 A Street
Hayward, CA 94541

Hayward, CA (510) 581-9380
Berkeley, CA (510) 845-9030
Livermore,CA (510) 449-7340
Oakland, CA (510) 836-4826 (RAP)
Renter must reside in the city of Oakland.


Berkeley Rent Stabilization Board:

  • Provides landlord/tenant counseling and mediation.
  • Provides information about rent control or general rental information for residents in Berkeley.
  • Provides general information about landlord/tenant issues for any consumer


Berkeley Rent Stabilization Board
2125 Milvia Street
Berkeley, CA 94704
(510) 644-6128
www.ci.berkeley.ca.us/rent/


BUTTE COUNTY:


Legal Services of Northern California Butte Regional Office:

  • Takes cases for low-income individuals who cannot afford legal assistance.
  • Provides assistance for landlord/tenant issues to low-income individuals and

people over 60 years old.

  • Mediates consumer and social welfare service disputes.
  • Provides referrals to other agencies.


Legal Services of Northern California Butte Regional Office
541 Normal Avenue
Chico, CA 95928
(800) 345-9491
www.lsnc.net
*Complainant and respondent must reside in Butte County.


Mediation Center of the North Valley

  • Provides mediation services for a variety of consumer related disputes.
  • Provides landlord/tenant mediation


Mediation Center of the North Valley
341 Broadway, Suite 200
Chico, CA 95928
(530) 899-2277


CONTRA COSTA COUNTY:


Contra Costa County District Attorney's Office Special Operations Division:
• Does not mediate landlord/tenantdisputes.
• Mediates consumer and business disputes.
• Provides referrals to other agencies.

Contra Costa County District Attorney's Office
Special Operations Division
725 Court Street, 4th Floor
PO Box 670
Martinez, CA 94553
(925) 646-4620


California Community Dispute Services:

  • Provides mediation arbitration conciliation for consumers and business disputes.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.

California Community Dispute Services
13925 San Pablo Avenue
San Pablo, CA 94806
(510) 231-4190


FRESNO COUNTY:

County of Fresno Rent Sense:

  • Provides recorded information on landlord/tenant issues.

County of Fresno Rent Sense
2220 Tulare Street, 6th Floor (Mailing Address only)
Fresno, CA 93721
(559) 488-3500


GLENN COUNTY: (See Butte County listing.)


HUMBOLDT COUNTY:


Humboldt District Attorney:

  • Provides referrals only.
  • Investigates Consumer Fraud.

Humboldt District Attorney
825 5th Street
Eureka, CA 95501
(707) 445-7411


KERN COUNTY:


Kern County District Attorney's Office

  • Investigates consumer fraud complaints.
  • Provides some referral information.

Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(661) 868-2340


LOS ANGELES COUNTY:


Los Angeles City Attorney Consumer Protection Section

  • Dispute resolution program available.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.

Los Angeles City Attorney Consumer Protection Section
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515 or (213) 485-8324


Los Angeles County District Attorney Consumer Protection Division:
• Does not mediate landlord/tenant issues.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.

Los Angeles County District Attorney Consumer Protection Division
201 N Figueroa, Room 1600
Los Angeles, CA 90012
(213) 580-3273
*Complainant and/or respondent must reside in Los Angeles County.


Los Angeles County Department of Consumer Affairs:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.
  • Recording provides explanations available 24 hrs./day.

Los Angeles County Department of Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012-2706
(213) 974-1452
*Complainant must reside in Los Angeles County.

Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.



Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:


South Central:

  • Provides landlord/Tenant Information.
  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Monday and Wednesday and Friday.

LA County Department of Consumer Affairs
Florence Firestone Service Center
7807 South Compton Avenue
Los Angeles, CA 90001
(323) 586-6508
(323) 260-2893


LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


San Fernando Valley:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday and Wednesday and Friday.

LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


South Bay:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday, Thursday only.



Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
Return to DCA Home Page Return to DCA Home Page

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