Consumer Agencies (Local)
From Consumer Wiki
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Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.
See Landlord/Tenant entry for Landlord/Tenant referrals by county.
ALAMEDA COUNTY:
Alameda County District Attorney:
- Does not mediate landlord/tenant disputes.
- Mediates consumer and business disputes.
- Investigates business fraud.
- Provides referrals to other agencies.
Alameda County District Attorney
Consumer and Environmental Protection Division
7677 Oakport Street, #400
Oakland, CA 94621
(510) 569-9281
*Respondent must reside in Alameda County.
Eden Council for Hope and Opportunity, Inc. (ECHO):
- Provides landlord/tenant counseling and mediation.
- Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).
- Renters Assistance Program (RAP).
Eden Council for Hope and Opportunity, Inc. (ECHO)
770 A Street
Hayward, CA 94541
Hayward, CA (510) 581-9380
Berkeley, CA (510) 845-9030
Livermore,CA (510) 449-7340
Oakland, CA (510) 836-4826 (RAP)
Renter must reside in the city of Oakland.
Berkeley Rent Stabilization Board:
- Provides landlord/tenant counseling and mediation.
- Provides information about rent control or general rental information for residents in Berkeley.
- Provides general information about landlord/tenant issues for any consumer
Berkeley Rent Stabilization Board
2125 Milvia Street
Berkeley, CA 94704
(510) 644-6128
www.ci.berkeley.ca.us/rent/
BUTTE COUNTY:
Legal Services of Northern California Butte Regional Office:
- Takes cases for low-income individuals who cannot afford legal assistance.
- Provides assistance for landlord/tenant issues to low-income individuals and
people over 60 years old.
- Mediates consumer and social welfare service disputes.
- Provides referrals to other agencies.
Legal Services of Northern California Butte Regional Office
541 Normal Avenue
Chico, CA 95928
(800) 345-9491
www.lsnc.net
*Complainant and respondent must reside in Butte County.
Mediation Center of the North Valley
- Provides mediation services for a variety of consumer related disputes.
- Provides landlord/tenant mediation
Mediation Center of the North Valley
341 Broadway, Suite 200
Chico, CA 95928
(530) 899-2277
CONTRA COSTA COUNTY:
Contra Costa County District Attorney's Office Special Operations Division:
• Does not mediate landlord/tenantdisputes.
• Mediates consumer and business disputes.
• Provides referrals to other agencies.
Contra Costa County District Attorney's Office
Special Operations Division
725 Court Street, 4th Floor
PO Box 670
Martinez, CA 94553
(925) 646-4620
California Community Dispute Services:
- Provides mediation arbitration conciliation for consumers and business disputes.
- Investigates consumer fraud.
- Provides referrals to other agencies.
California Community Dispute Services
13925 San Pablo Avenue
San Pablo, CA 94806
(510) 231-4190
FRESNO COUNTY:
County of Fresno Rent Sense:
- Provides recorded information on landlord/tenant issues.
County of Fresno Rent Sense
2220 Tulare Street, 6th Floor (Mailing Address only)
Fresno, CA 93721
(559) 488-3500
GLENN COUNTY: (See Butte County listing.)
HUMBOLDT COUNTY:
Humboldt District Attorney:
- Provides referrals only.
- Investigates Consumer Fraud.
Humboldt District Attorney
825 5th Street
Eureka, CA 95501
(707) 445-7411
KERN COUNTY:
Kern County District Attorney's Office
- Investigates consumer fraud complaints.
- Provides some referral information.
Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(661) 868-2340
LOS ANGELES COUNTY:
Los Angeles City Attorney Consumer Protection Section
- Dispute resolution program available.
- Investigates consumer fraud.
- Provides referrals to other agencies.
Los Angeles City Attorney Consumer Protection Section
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515 or (213) 485-8324
Los Angeles County District Attorney Consumer Protection Division:
• Does not mediate landlord/tenant issues.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.
Los Angeles County District Attorney Consumer Protection Division
201 N Figueroa, Room 1600
Los Angeles, CA 90012
(213) 580-3273
*Complainant and/or respondent must reside in Los Angeles County.
Los Angeles County Department of Consumer Affairs:
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.
- Recording provides explanations available 24 hrs./day.
Los Angeles County Department of Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012-2706
(213) 974-1452
*Complainant must reside in Los Angeles County.
Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.
Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:
South Central:
- Provides landlord/Tenant Information.
- Mediates landlord/tenant issues.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
- Open Monday and Wednesday and Friday.
LA County Department of Consumer Affairs
Florence Firestone Service Center
7807 South Compton Avenue
Los Angeles, CA 90001
(323) 586-6508
(323) 260-2893
LA County Department of Consumer Affairs
14340 Sylvan St
.
Van Nuys, CA 91411
(818) 901-3829
San Fernando Valley:
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
- Open Tuesday and Wednesday and Friday.
LA County Department of Consumer Affairs
14340 Sylvan St
.
Van Nuys, CA 91411
(818) 901-3829
South Bay:
- Provides Landlord/Tenant Information.
- Mediates landlord/tenant disputes.
- Mediates consumer and business disputes.
- Provides referrals to other agencies.
- Open Tuesday, Thursday only.
Consumer Resource & Referral Guide
Directory of State Agencies
Directory of Federal Agencies
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