State of California California Department of Consumer Affairs

Consumer Agencies (Local)

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732 Brannan Street<br>
732 Brannan Street<br>
San Francisco, CA 94103<br>
San Francisco, CA 94103<br>
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*Provides drop-in counseling for non-members; provide phone counseling for members only.<br>  
*Provides drop-in counseling for non-members; provide phone counseling for members only.<br>  
*Provides information on tenants' rights.<br>  
*Provides information on tenants' rights.<br>  
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*Provides assistance in tenant organizing.<br>  
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*Provides assistance in tenant organizing.<br>
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==SAN JOAQUIN COUNTY==
==SAN JOAQUIN COUNTY==

Revision as of 16:31, 16 September 2010

Contents

CONSUMER AGENCIES (LOCAL)

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Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.



ALAMEDA COUNTY

Alameda County District Attorney
Consumer and Environmental Protection Division
7677 Oakport Street, #400
Oakland, CA 94621
(510) 569-9281

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates business fraud.
  • Provides referrals to other agencies.


Eden Council for Hope and Opportunity, Inc. (ECHO)
770 A Street
Hayward, CA 94541
Hayward, CA (510) 581-9380
Berkeley, CA (510) 845-9030
Livermore,CA (510) 449-7340
Oakland, CA (510) 836-4826

  • Provides landlord/tenant counseling and mediation.
  • Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).
  • Renters Assistance Program (RAP).


Berkeley Rent Stabilization Board
2125 Milvia Street
Berkeley, CA 94704
(510) 644-6128
www.ci.berkeley.ca.us/rent/

  • Provides landlord/tenant counseling and mediation.
  • Provides information about rent control or general rental information for residents in Berkeley.
  • Provides general information about landlord/tenant issues for any consumer


BUTTE COUNTY

Legal Services of Northern California
Butte Regional Office
541 Normal Avenue
Chico, CA 95928
(800) 345-9491
www.lsnc.net

  • Takes cases for low-income individuals who cannot afford legal assistance.
  • Provides assistance for landlord/tenant issues to low-income individuals and people over 60 years old.
  • Mediates consumer and social welfare service disputes.
  • Provides referrals to other agencies.


Mediation Center of the North Valley
341 Broadway, Suite 200
Chico, CA 95928
(530) 899-2277

  • Provides mediation services for a variety of consumer related disputes.
  • Provides landlord/tenant mediation


CONTRA COSTA COUNTY

Contra Costa County District Attorney's Office
Special Operations Division
725 Court Street, 4th Floor
PO Box 670
Martinez, CA 94553
(925) 646-4620

  • Does not mediate landlord/tenantdisputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.


California Community Dispute Services
13925 San Pablo Avenue
San Pablo, CA 94806
(510) 231-4190

  • Provides mediation arbitration conciliation for consumers and business disputes.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.


FRESNO COUNTY

County of Fresno Rent Sense
2220 Tulare Street, 6th Floor (Mailing Address only)
Fresno, CA 93721
(559) 488-3500

  • Provides recorded information on landlord/tenant issues.


GLENN COUNTY (See Butte County listing)

HUMBOLDT COUNTY

Humboldt District Attorney
825 5th Street
Eureka, CA 95501
(707) 445-7411

  • Provides referrals only.
  • Investigates Consumer Fraud.


KERN COUNTY

Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(661) 868-2340

  • Investigates consumer fraud complaints.
  • Provides some referral information.


LOS ANGELES COUNTY

Los Angeles City Attorney Consumer Protection Section
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515
(213) 485-8324

  • Dispute resolution program available.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.


Los Angeles County District Attorney Consumer Protection Division
201 N Figueroa, Room 1600
Los Angeles, CA 90012
(213) 580-3273

  • Does not mediate landlord/tenant issues.
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.


Los Angeles County Department of Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012-2706
(213) 974-1452

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.
  • Recording provides explanations available 24 hrs./day.

Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.



Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:


South Central
Florence Firestone Service Center
7807 South Compton Avenue
Los Angeles, CA 90001
(323) 586-6508
(323) 260-2893

  • Provides landlord/Tenant Information.
  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Monday, Wednesday, and Friday.


LA County Department of Consumer Affairs
14340 Sylvan St
Van Nuys, CA 91411
(818) 901-3829


San Fernando Valley
14340 Sylvan St
Van Nuys, CA 91411
(818) 901-3829

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday, Wednesday, and Friday.


South Bay
24340 S Narbonne Avenue
Lomita, CA 90717
(310) 325-1035

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday and Thursday only.


Santa Clarita Valley
23747 West Valencia Blvd
Valencia, CA 91355
(213) 974-1452

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Thursday only.


Antelope Valley
Lancaster Public Library
601 West Lancaster Boulevard
Lancaster, CA 93534
(661) 948-5029

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Friday 10:00 - 3:30 only.


San Gabriel Valley
3017 Tyler Avenue
El Monte, CA 91731
(626) 575-5425

  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Provides Landlord/Tenant information.
  • Open Monday and Friday.


Tenant Action Center
318 Lincoln Boulevard, Suite 225
Venice, CA 90291
(310) 399-9255

  • Provides legal advice on landlord/tenant issues. Clients taken on a walk in basis.
  • Center requests a $15 donation, but no one will be turned away if money is a problem.


Santa Monica City Attorney Consumer Division
1685 Main Street, Room 310
Santa Monica, CA 90401
(310) 458-8336

  • Does not mediate landlord/tenant disputes
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.


MARIN COUNTY

Marin Consumer Protection Division
3501 Civic Center Drive, Room 130
San Rafael, CA 94903
(415) 499-6450

  • Does not mediate landlord/tenant disputes.
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.


MENDOCINO

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


MONTEREY COUNTY

Conflict Resolution and Mediation Center
2560 Garden Road, Suite 109
Monterey, CA 93940
(831) 649-6219

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates false advertising.
  • Mediates various dispute problems.
  • Provides referrals to other agencies.


NAPA COUNTY

Napa County Rental Information and Mediation Services
1714 Jefferson Street
Napa, CA 94559
(707) 253-2700

  • Provides information and mediation for disputes relating to landlord/tenant issues, fair housing, mobile homes, and neighbor disputes.


ORANGE COUNTY

Orange County District Attorney Economic Crimes Unit
Consumer and Environmental Protection Unit
401 Civic Center Drive, West
Santa Ana, CA 92701
(714) 834-3600
www.orangecountyda.com/home/index.asp

  • Does not mediate landlord tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates false advertising complaints.
  • Provides referrals to other agencies.


RIVERSIDE COUNTY

HAS NO CONSUMER AGENCY. CONSUMERS MUST RESORT TO CIVIL RESOLUTION.


SACRAMENTO COUNTY

Sacramento County Consumer and Environmental Protection Division
PO Box 749
907 G Street, Suite 700
Sacramento, CA 95812-0749
(916) 874-6174

  • Does not mediate landlord tenant issues.
  • Provides referrals to other agencies.


Sacramento Mediation Center
2131 Capitol Avenue, Suite 205
Sacramento, CA 95816
(916) 441-7979

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Mediates neighbor versus neighbor disputes.
  • Assists at Small Claims Court to attempt resolution prior to hearing at court.


Human Rights Fair Housing Commission
1112 I Street, Suite 250
Sacramento, CA 95814
(916) 444-6903 Business Office
(916) 444-0178 HOTLINE

  • Mediates landlord/tenant disputes.
  • Consumers can order landlord/tenant handbook (takes 4-6 weeks) or pick one up (free) at this office.


SALINAS

Conflict Resolution and Mediation Center of Monterey County
2560 Garden Road, Suite 10909
Monterey, CA 93940
(408) 649-6219
(830) 424-4694

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates false advertising.
  • Mediates various types of disputes.
  • Provides referrals to other agencies.


SAN BERNARDINO COUNTY

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


SAN DIEGO COUNTY

San Diego Mediation
625 Broadway, Suite 1221
San Diego, CA 92101
(619) 238-2400
(760) 494-4728 from North County
(619) 238-8041 Fax
www.sdmediate.com

  • Provides mediation for a variety of disputes.
  • Provides mediation for landlord/tenant disputes.


Tenant's Legal Center of San Diego
5252 Balboa Avenue, Suite 408
San Diego, CA 91911
(619) 571-1166
www.tenantslegalcenter.com

  • Provides record landlord/tenant information.
  • Assists with landlord/tenant disputes.


SAN FRANCISCO COUNTY

Consumer Action
717 Market Street, Suite 310
San Francisco, CA 94103
(415) 777-9635

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Mediates and refer various complaints.
  • Open Monday through Friday


San Francisco County District Attorney's Office
Consumer Fraud Unit
732 Brannan Street
San Francisco, CA 94103
(415) 551-9595
(415) 551-9504 Fax
www.sfgov.org

  • Problems involving merchandise or services
  • Assists victims of deceptive advertising
  • Failure to receive delivery of ordered merchandise
  • Assists with billing errors with creditors
  • Warranties or guarantees honored
  • Unfair business practices
  • Misc consumer issues


San Francisco Tenants' Union
558 Capp Street
San Francisco, CA 94110
(415) 282-6622
www.sftu.org

  • Provides drop-in counseling for non-members; provide phone counseling for members only.
  • Provides information on tenants' rights.
  • Provides assistance in tenant organizing.

SAN JOAQUIN COUNTY

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


SAN LUIS OBISPO COUNTY

San Luis Obispo County District Attorney
Government Center
1050 Monterey Street, Room 235
San Luis Obispo, CA 93408
(805) 781-5856

  • Advise on landlord/tenant issues as they relate to Small Claims Court.
  • Accepts consumer complaints.
  • Investigates consumer fraud.
  • Investigates false advertising.
  • Provides small claims advisory.
  • Provides referrals to other agencies.
  • Open Monday through Friday 9am-4pm.


SAN MATEO COUNTY

San Mateo County District Attorney
Consumer and Environmental Protection Unit
Hall of Justice and Records
400 County Center, 4th Floor
Redwood City, CA 94063
(650) 363-4651

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates consumer fraud complaints.


Peninsula Conflict Resolution Center
520 S. El Camino Real, #640
San Mateo, CA 94402
(650) 373-3490

  • Conflict Prevention, Management, & Resolution Services.
  • Mediates landlord/tenant disputes.
  • No legal advise given.
  • Fees charged for consumers residing in: Menlo Park, Atherton, Hillsboro, Pacifica.


SANTA BARBARA COUNTY

Santa Barbara County District Attorney
Consumer Mediation Program
118 East Figueroa Street
Santa Barbara, CA 93101
(805) 568-2390

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.


Santa Barbara Rental Housing Mediation Task Force
423 W Victoria Street
Santa Barbara, CA 93101
(805) 730-1523

  • Mediates landlord/tenant disputes.


District Attorney's Consumer Mediation Center
115 Civic Center Plaza
Lompoc, CA 93436
(805) 737-7767

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.


District Attorney's Office of Santa Maria
Consumer Mediation Program
312-D East Cook Street
Santa Maria, CA 93454
(805) 346-7516

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.


SANTA CLARA COUNTY

Santa Clara County District Attorney
Consumer Protection Unit/Small Claims Advisory
County Government Center
70 West Hedding Street
West Wing, Fourth Floor
San Jose, CA 95110-1705
(408) 792-2880
(408) 279-8742 Fax

  • Provides landlord/tenant information.
  • Mediates consumer and business disputes.
  • Serves as small claims advisory.
  • Provides referrals to other agencies.


SANTA CRUZ COUNTY

Santa Cruz County Consumer Affairs
701 Ocean Street, Room 200
Santa Cruz, CA 95060
(831) 454-2050
(831) 454-2128 (Landlord/Tenant)

  • Mediates consumer and business disputes.
  • Provides information on various consumer problems.
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.
  • Mediates Landlord/Tenant disputes.


Conflict Resolution Center of Santa Cruz County
783 Rio Del Mar Boulevard, Suite 65
Aptos, CA 95003
(831) 685-3403

  • Provides landlord/tenant information.
  • Provides on-site workshops to teach consumers tools and skills for effective conflict resolutions.
  • Mediates a variety of consumer and business disputes.


SOLANO COUNTY

Solano County District Attorney Consumer Affairs Unit
675 Texas St.
Fairfield, CA 94533
(707) 784-6800
(707) 784-7986 Fax

  • Does not mediate landlord/tenant disputes.
  • No mediation for consumer and business disputes.
  • Investigates consumer fraud if a pattern exists.
  • Provides referrals to other agencies.



SONOMA COUNTY

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


STANISLAUS COUNTY

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


TEHAMA COUNTY

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


VENTURA COUNTY

Ventura County District Attorney

Consumer Mediation and Assistance Unit
800 South Victoria Avenue
Ventura, CA 93009
(805) 654-3110

  • Provides landlord/tenant information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Assists and Mediates small claims issues.
  • Provides referrals to other agencies.


Complaints against an Individual should be mailed to:
Ventura County District Attorney
Special Prosecution Unit
Attn: Greg Brose
4245 Market Street
Ventura, CA 93003


YOLO COUNTY

Yolo County District Attorney Consumer Fraud Division
301 2nd Street
Woodland, CA 95695
(530) 666-8424


Mailing Address:
PO Box 245
Woodland, CA 95776

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates consumer fraud complaints.


YUBA COUNTY

California Rural Legal Assistance Office
818 D Street
Marysville, CA 95901
(530) 742-5191

  • If cannot assist, will refer to appropriate agency.
  • Provides a wide variety of consumer services.
  • Provides landlord/tenant assistance.


Yuba County District Attorney's Office
215 Fifth Street
Marysville, CA 95901
(530) 749-7770

  • Investigates fraud complaints only.
  • Provides referrals for consumers.
  • No other services



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