State of California California Department of Consumer Affairs

Consumer Agencies (Local)

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<big>'''ALAMEDA COUNTY:'''</big><br>
<big>'''ALAMEDA COUNTY:'''</big><br>
-
 
'''Alameda County District Attorney'''<br>
'''Alameda County District Attorney'''<br>
Line 56: Line 55:
* Provides information about rent control or general rental information for residents in Berkeley.<br>  
* Provides information about rent control or general rental information for residents in Berkeley.<br>  
* Provides general information about landlord/tenant issues for any consumer<br>
* Provides general information about landlord/tenant issues for any consumer<br>
-
 
<big>'''BUTTE COUNTY:'''</big><br>
<big>'''BUTTE COUNTY:'''</big><br>
-
 
'''Legal Services of Northern California Butte Regional Office'''<br>
'''Legal Services of Northern California Butte Regional Office'''<br>
Line 101: Line 98:
'''California Community Dispute Services:'''<br>
'''California Community Dispute Services:'''<br>
 +
13925 San Pablo Avenue<br>
 +
San Pablo, CA 94806<br>
 +
(510) 231-4190<br>
* Provides mediation arbitration conciliation for consumers and business disputes.<br>  
* Provides mediation arbitration conciliation for consumers and business disputes.<br>  
* Investigates consumer fraud.<br>  
* Investigates consumer fraud.<br>  
* Provides referrals to other agencies.<br>  
* Provides referrals to other agencies.<br>  
-
 
-
'''California Community Dispute Services'''<br>
 
-
13925 San Pablo Avenue<br>
 
-
San Pablo, CA 94806<br>
 
-
(510) 231-4190<br>
 
<big>'''FRESNO COUNTY:'''</big><br>
<big>'''FRESNO COUNTY:'''</big><br>
-
 
-
'''County of Fresno Rent Sense:'''<br>
 
-
* Provides recorded information on landlord/tenant issues.<br>
 
'''County of Fresno Rent Sense'''<br>
'''County of Fresno Rent Sense'''<br>
Line 121: Line 113:
Fresno, CA 93721<br>
Fresno, CA 93721<br>
(559) 488-3500<br>
(559) 488-3500<br>
 +
* Provides recorded information on landlord/tenant issues.<br>
Line 129: Line 122:
<big>'''HUMBOLDT COUNTY:'''</big><br>  
<big>'''HUMBOLDT COUNTY:'''</big><br>  
-
'''Humboldt District Attorney:'''<br>
 
-
*      Provides referrals only.<br>
 
-
* Investigates Consumer Fraud.<br>
 
-
 
'''Humboldt District Attorney'''<br>
'''Humboldt District Attorney'''<br>
825 5th Street<br>
825 5th Street<br>
Eureka, CA 95501<br>
Eureka, CA 95501<br>
(707) 445-7411<br>
(707) 445-7411<br>
 +
*      Provides referrals only.<br>
 +
* Investigates Consumer Fraud.<br>
<big>'''KERN COUNTY:'''</big><br>
<big>'''KERN COUNTY:'''</big><br>
-
 
-
'''Kern County District Attorney's Office'''<br>
 
-
* Investigates consumer fraud complaints.<br>
 
-
* Provides some referral information.<br>
 
'''Kern County District Attorney's Office'''<br>
'''Kern County District Attorney's Office'''<br>
Line 150: Line 137:
Bakersfield, CA 93301<br>
Bakersfield, CA 93301<br>
(661) 868-2340<br>
(661) 868-2340<br>
 +
* Investigates consumer fraud complaints.<br>
 +
* Provides some referral information.<br>
Line 156: Line 145:
'''Los Angeles City Attorney Consumer Protection Section'''<br>
'''Los Angeles City Attorney Consumer Protection Section'''<br>
 +
1600 City Hall East<br>
 +
Los Angeles, CA 90012<br>
 +
(213) 485-4515 or (213) 485-8324<br>
* Dispute resolution program available.<br>  
* Dispute resolution program available.<br>  
* Investigates consumer fraud.<br>  
* Investigates consumer fraud.<br>  
* Provides referrals to other agencies.<br>  
* Provides referrals to other agencies.<br>  
-
 
-
'''Los Angeles City Attorney Consumer Protection Section'''<br>
 
-
1600 City Hall East<br>
 
-
Los Angeles, CA 90012<br>
 
-
(213) 485-4515 or (213) 485-8324<br>
 
-
 
-
'''Los Angeles County District Attorney Consumer Protection Division:'''<br>
 
-
• Does not mediate landlord/tenant issues.<br>
 
-
• Investigates consumer fraud complaints.<br>
 
-
• Provides referrals to other agencies.<br>
 
'''Los Angeles County District Attorney Consumer Protection Division'''<br>
'''Los Angeles County District Attorney Consumer Protection Division'''<br>
Line 176: Line 158:
Los Angeles, CA 90012<br>
Los Angeles, CA 90012<br>
(213) 580-3273<br>
(213) 580-3273<br>
 +
* Does not mediate landlord/tenant issues.<br>
 +
* Investigates consumer fraud complaints.<br>
 +
* Provides referrals to other agencies.<br>
'''*Complainant and/or respondent must reside in Los Angeles County.'''<br>
'''*Complainant and/or respondent must reside in Los Angeles County.'''<br>
-
'''Los Angeles County Department of Consumer Affairs:'''<br>
 
-
* Provides Landlord/Tenant Information.<br>
 
-
* Mediates landlord/tenant disputes.<br>
 
-
* Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.<br>
 
-
* Recording provides explanations available 24 hrs./day.<br>
 
'''Los Angeles County Department of Consumer Affairs'''<br>
'''Los Angeles County Department of Consumer Affairs'''<br>
Line 189: Line 169:
Los Angeles, CA 90012-2706<br>
Los Angeles, CA 90012-2706<br>
(213) 974-1452<br>
(213) 974-1452<br>
 +
* Provides Landlord/Tenant Information.<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.<br>
 +
* Recording provides explanations available 24 hrs./day.<br>
'''*Complainant must reside in Los Angeles County.'''<br>
'''*Complainant must reside in Los Angeles County.'''<br>
 +
<p>Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.</p><br>
<p>Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.</p><br>
Line 196: Line 181:
<p>'''Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:'''</p><br>
<p>'''Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:'''</p><br>
 +
 +
'''South Central:'''<br>  
'''South Central:'''<br>  
 +
Florence Firestone Service Center<br>
 +
7807 South Compton Avenue<br>
 +
Los Angeles, CA 90001<br>
 +
(323) 586-6508<br>
 +
(323) 260-2893<br>
* Provides landlord/Tenant Information.<br>   
* Provides landlord/Tenant Information.<br>   
* Mediates landlord/tenant issues.<br>   
* Mediates landlord/tenant issues.<br>   
Line 203: Line 195:
* Provides referrals to other agencies.<br>   
* Provides referrals to other agencies.<br>   
* Open Monday and Wednesday and Friday.<br>   
* Open Monday and Wednesday and Friday.<br>   
-
 
-
'''LA County Department of Consumer Affairs'''<br>
 
-
Florence Firestone Service Center<br>
 
-
7807 South Compton Avenue<br>
 
-
Los Angeles, CA 90001<br>
 
-
(323) 586-6508<br>
 
-
(323) 260-2893<br>
 
Line 219: Line 204:
-
+
 
'''San Fernando Valley:'''<br>   
'''San Fernando Valley:'''<br>   
 +
14340 Sylvan St<br>.
 +
Van Nuys, CA 91411<br>
 +
(818) 901-3829<br>
* Provides Landlord/Tenant Information.<br>   
* Provides Landlord/Tenant Information.<br>   
* Mediates landlord/tenant disputes.<br>   
* Mediates landlord/tenant disputes.<br>   
Line 226: Line 214:
* Provides referrals to other agencies.<br>   
* Provides referrals to other agencies.<br>   
* Open Tuesday and Wednesday and Friday.<br>  
* Open Tuesday and Wednesday and Friday.<br>  
-
 
-
'''LA County Department of Consumer Affairs'''<br>
 
-
14340 Sylvan St<br>.
 
-
Van Nuys, CA 91411<br>
 
-
(818) 901-3829<br>
 
'''South Bay:'''<br>  
'''South Bay:'''<br>  
 +
24340 S Narbonne Avenue<br>
 +
Lomita, CA 90717<br>
 +
(310) 325-1035<br>
* Provides Landlord/Tenant Information.<br>  
* Provides Landlord/Tenant Information.<br>  
* Mediates landlord/tenant disputes.<br>  
* Mediates landlord/tenant disputes.<br>  
Line 240: Line 226:
* Provides referrals to other agencies.<br>  
* Provides referrals to other agencies.<br>  
* Open Tuesday, Thursday only.<br>  
* Open Tuesday, Thursday only.<br>  
-
 
-
'''LA County Department of Consumer Affairs'''<br>
 
-
24340 S Narbonne Avenue<br>
 
-
Lomita, CA 90717<br>
 
-
(310) 325-1035<br>
 
'''Santa Clarita Valley'''<br>  
'''Santa Clarita Valley'''<br>  
 +
23747 West Valencia Blvd<br>
 +
Valencia, CA 91355<br>
 +
(213) 974-1452<br>
* Provides Landlord/Tenant Information.<br>  
* Provides Landlord/Tenant Information.<br>  
* Mediates landlord/tenant disputes.<br>  
* Mediates landlord/tenant disputes.<br>  
Line 255: Line 239:
* Open Thursday only.<br>
* Open Thursday only.<br>
-
'''LA County Department of Consumer Affairs'''<br>
 
-
23747 West Valencia Blvd<br>
 
-
Valencia, CA 91355<br>
 
-
(213) 974-1452<br>
 
   
   
-
 
'''Antelope Valley:'''<br>  
'''Antelope Valley:'''<br>  
-
* Provides Landlord/Tenant Information.<br>
 
-
* Mediates landlord/tenant disputes.<br>
 
-
* Mediates consumer and business disputes.<br>
 
-
• Provides referrals to other agencies.<br>
 
-
• Open Friday 10:00 - 3:30 only.<br>
 
-
 
-
'''LA County Department of Consumer Affairs'''<br>
 
Lancaster Public Library<br>
Lancaster Public Library<br>
601 West Lancaster Boulevard<br>
601 West Lancaster Boulevard<br>
Lancaster, CA 93534 <br>
Lancaster, CA 93534 <br>
(661) 948-5029<br>
(661) 948-5029<br>
 +
* Provides Landlord/Tenant Information.<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides referrals to other agencies.<br>
 +
* Open Friday 10:00 - 3:30 only.<br>
 +
   
   
'''San Gabriel Valley:'''<br>  
'''San Gabriel Valley:'''<br>  
 +
3017 Tyler Avenue<br> 
 +
El Monte, CA 91731<br>
 +
(626) 575-5425<br>
* Mediates landlord/tenant issues.<br>   
* Mediates landlord/tenant issues.<br>   
* Mediates consumer and business disputes.<br>   
* Mediates consumer and business disputes.<br>   
Line 284: Line 265:
* Open Monday and Friday.<br>   
* Open Monday and Friday.<br>   
-
'''LA County Department of Consumer Affairs'''
 
-
3017 Tyler Avenue<br> 
 
-
El Monte, CA 91731<br>
 
-
(626) 575-5425<br>
 
'''Tenant Action Center:'''<br>
'''Tenant Action Center:'''<br>
-
* Provides legal advice on landlord/tenant issues. Clients taken on a walk in basis.<br>
 
-
* Center requests a $15 donation, but no one will be turned away if money is a problem.<br>
 
-
 
-
'''Tenant Action Center'''<br>
 
318 Lincoln Boulevard, Suite 225<br>
318 Lincoln Boulevard, Suite 225<br>
Venice, CA 90291<br>
Venice, CA 90291<br>
(310) 399-9255<br>
(310) 399-9255<br>
 +
* Provides legal advice on landlord/tenant issues. Clients taken on a walk in basis.<br>
 +
* Center requests a $15 donation, but no one will be turned away if money is a problem.<br>
'''*Complainant must be a resident of Los Angeles County.'''<br>
'''*Complainant must be a resident of Los Angeles County.'''<br>
-
'''Santa Monica City Attorney Consumer Division:'''<br>
 
-
• Does not mediate landlord/tenant disputes<br>
 
-
• Investigates consumer fraud complaints.<br>
 
-
• Provides referrals to other agencies.<br>
 
-
 
'''Santa Monica City Attorney Consumer Division'''<br>
'''Santa Monica City Attorney Consumer Division'''<br>
1685 Main Street, Room 310<br>
1685 Main Street, Room 310<br>
Santa Monica, CA 90401<br>
Santa Monica, CA 90401<br>
(310) 458-8336<br>
(310) 458-8336<br>
 +
* Does not mediate landlord/tenant disputes<br>
 +
* Investigates consumer fraud complaints.<br>
 +
* Provides referrals to other agencies.<br>
'''*Complainant and/or respondent must reside in city of Santa Monica. Business problem must originate in city of Santa Monica.'''<br>
'''*Complainant and/or respondent must reside in city of Santa Monica. Business problem must originate in city of Santa Monica.'''<br>
Line 318: Line 291:
'''Marin Consumer Protection Division:'''<br>
'''Marin Consumer Protection Division:'''<br>
-
• Does not mediate landlord/tenant disputes.<br>
 
-
• Investigates consumer fraud complaints.<br>
 
-
• Provides referrals to other agencies.<br>
 
-
 
-
'''Marin County District Attorney Consumer Protection Division'''<br>
 
3501 Civic Center Drive, Room 130<br>
3501 Civic Center Drive, Room 130<br>
San Rafael, CA 94903<br>
San Rafael, CA 94903<br>
(415) 499-6450<br>
(415) 499-6450<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* Investigates consumer fraud complaints.<br>
 +
* Provides referrals to other agencies.<br>
'''*Respondent must reside in Marin County.'''<br>
'''*Respondent must reside in Marin County.'''<br>
Line 338: Line 309:
'''Conflict Resolution and Mediation Center:'''<br>
'''Conflict Resolution and Mediation Center:'''<br>
 +
2560 Garden Road, Suite 109<br>
 +
Monterey, CA 93940<br>
 +
(831) 649-6219<br>
* Provides Landlord/Tenant Information.<br>  
* Provides Landlord/Tenant Information.<br>  
* Mediates landlord/tenant disputes.<br>  
* Mediates landlord/tenant disputes.<br>  
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* Mediates various dispute problems.<br>  
* Mediates various dispute problems.<br>  
* Provides referrals to other agencies.<br>
* Provides referrals to other agencies.<br>
-
 
-
'''Conflict Resolution and Mediation Center:'''<br>
 
-
2560 Garden Road, Suite 109<br>
 
-
Monterey, CA 93940<br>
 
-
(831) 649-6219<br>
 
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'''Napa County Rental Information and Mediation Services:'''<br>
'''Napa County Rental Information and Mediation Services:'''<br>
-
• Provides information and mediation for disputes relating to landlord/tenant issues, fair housing, mobile homes, and neighbor disputes.<br>
 
-
 
-
'''Napa County Rental Information and Mediation Services'''<br>
 
1714 Jefferson Street<br>
1714 Jefferson Street<br>
Napa, CA 94559<br>
Napa, CA 94559<br>
(707) 253-2700<br>  
(707) 253-2700<br>  
 +
• Provides information and mediation for disputes relating to landlord/tenant issues, fair housing, mobile homes, and neighbor disputes.<br>
 +
   
   
<big>'''ORANGE COUNTY:'''</big><br>
<big>'''ORANGE COUNTY:'''</big><br>
-
 
-
'''Consumer and Environmental Protection Unit:'''<br>
 
-
• Does not mediate landlord tenant disputes.<br>
 
-
• Mediates consumer and business disputes.<br>
 
-
• Investigates false advertising complaints.<br>
 
-
• Provides referrals to other agencies.<br>
 
'''Orange County District Attorney Economic Crimes Unit'''<br>
'''Orange County District Attorney Economic Crimes Unit'''<br>
 +
'''Consumer and Environmental Protection Unit:'''<br>
401 Civic Center Drive, West<br>
401 Civic Center Drive, West<br>
Santa Ana, CA 92701<br>
Santa Ana, CA 92701<br>
(714) 834-3600<br>
(714) 834-3600<br>
[http://www.orangecountyda.com/home indexaspwww.orangecountyda.com/home/index.asp]
[http://www.orangecountyda.com/home indexaspwww.orangecountyda.com/home/index.asp]
 +
* Does not mediate landlord tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Investigates false advertising complaints.<br>
 +
* Provides referrals to other agencies.<br>
Line 385: Line 352:
<big>'''SACRAMENTO COUNTY:'''</big><br>
<big>'''SACRAMENTO COUNTY:'''</big><br>
-
 
-
 
-
'''Consumer and Environmental Protection Division:'''<br>
 
-
* Does not mediate landlord tenant issues.<br>
 
-
* Provides referrals to other agencies.<br>
 
'''Sacramento County Consumer and Environmental Protection Division'''<br>
'''Sacramento County Consumer and Environmental Protection Division'''<br>
Line 396: Line 358:
Sacramento, CA 95812-0749<br>
Sacramento, CA 95812-0749<br>
(916) 874-6174<br>
(916) 874-6174<br>
 +
* Does not mediate landlord tenant issues.<br>
 +
* Provides referrals to other agencies.<br>
'''Sacramento Mediation Center:'''<br>
'''Sacramento Mediation Center:'''<br>
 +
2131 Capitol Avenue, Suite 205<br>
 +
Sacramento, CA 95816<br>
 +
(916) 441-7979<br>
* Mediates landlord/tenant disputes.<br>  
* Mediates landlord/tenant disputes.<br>  
* Mediates consumer and business disputes.<br>  
* Mediates consumer and business disputes.<br>  
Line 405: Line 372:
* Assists at Small Claims Court to attempt resolution prior to hearing at court.<br>  
* Assists at Small Claims Court to attempt resolution prior to hearing at court.<br>  
 
 
-
'''Sacramento Mediation Center'''
 
-
2131 Capitol Avenue, Suite 205<br>
 
-
Sacramento, CA 95816<br>
 
-
(916) 441-7979<br>
 
-
 
-
 
-
'''Human Rights Fair Housing Commission:'''<br>
 
-
• Mediates landlord/tenant disputes.<br>
 
-
• Consumers can order landlord/tenant handbook (takes 4-6 weeks) or pick one up (free) at this office.<br>
 
'''Human Rights Fair Housing Commission'''<br>
'''Human Rights Fair Housing Commission'''<br>
Line 421: Line 379:
(916) 444-6903 (Business Office)<br>
(916) 444-6903 (Business Office)<br>
(916) 444-0178 (HOTLINE)<br>
(916) 444-0178 (HOTLINE)<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Consumers can order landlord/tenant handbook (takes 4-6 weeks) or pick one up (free) at this office.<br>
<big>'''SALINAS:</big> (MONTEREY COUNTY) (Same as Monterey information)'''<br>
<big>'''SALINAS:</big> (MONTEREY COUNTY) (Same as Monterey information)'''<br>
-
 
-
 
-
'''Conflict Resolution and Mediation Center:'''<br>
 
-
• Provides Landlord/Tenant Information.<br>
 
-
• Mediates landlord/tenant disputes.<br>
 
-
• Mediates consumer and business disputes.<br>
 
-
• Investigates false advertising.<br>
 
-
• Mediates various types of disputes.<br>
 
-
• Provides referrals to other agencies.<br>
 
'''Conflict Resolution and Mediation Center of Monterey County'''<br>
'''Conflict Resolution and Mediation Center of Monterey County'''<br>
Line 440: Line 391:
(408) 649-6219<br>
(408) 649-6219<br>
(830) 424-4694<br>
(830) 424-4694<br>
 +
* Provides Landlord/Tenant Information.<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Investigates false advertising.<br>
 +
* Mediates various types of disputes.<br>
 +
* Provides referrals to other agencies.<br>
Line 448: Line 405:
<big>'''SAN DIEGO COUNTY:'''</big><br>
<big>'''SAN DIEGO COUNTY:'''</big><br>
-
 
-
'''San Diego Mediation:'''<br>
 
-
* Provides mediation for a variety of disputes.<br>
 
-
* Provides mediation for landlord/tenant disputes.<br>
 
'''San Diego Mediation'''<br>
'''San Diego Mediation'''<br>
Line 460: Line 413:
Fax: (619) 238-8041<br>
Fax: (619) 238-8041<br>
[http://www.sdmediate.com/ '''www.sdmediate.com''']<br>
[http://www.sdmediate.com/ '''www.sdmediate.com''']<br>
-
'''*Complainant and/or respondent must reside in San Diego County.'''
+
* Provides mediation for a variety of disputes.<br>
 +
* Provides mediation for landlord/tenant disputes.<br>
 +
'''*Complainant and/or respondent must reside in San Diego County.'''<br>
-
'''Tenant's Legal Center:'''<br>
 
-
• Provides record landlord/tenant information.<br>
 
-
• Assists with landlord/tenant disputes.<br>
 
'''Tenant's Legal Center of San Diego'''<br>
'''Tenant's Legal Center of San Diego'''<br>
Line 472: Line 424:
(619) 571-1166<br>
(619) 571-1166<br>
[http://www.tenantslegalcenter.com/ '''www.tenantslegalcenter.com''']<br>
[http://www.tenantslegalcenter.com/ '''www.tenantslegalcenter.com''']<br>
-
 
+
* Provides record landlord/tenant information.<br>
 +
* Assists with landlord/tenant disputes.<br>
Line 478: Line 431:
<big>'''SAN FRANCISCO COUNTY:'''</big><br>
<big>'''SAN FRANCISCO COUNTY:'''</big><br>
-
'''Consumer Action:'''<br>
+
'''Consumer Action'''<br>
 +
717 Market Street, Suite 310<br>
 +
San Francisco, CA 94103<br>
 +
(415) 777-9635<br>
* Mediates landlord/tenant disputes.<br>  
* Mediates landlord/tenant disputes.<br>  
* Mediates consumer and business disputes.<br>  
* Mediates consumer and business disputes.<br>  
* Mediates and refer various complaints.<br>  
* Mediates and refer various complaints.<br>  
* Open Monday through Friday<br>
* Open Monday through Friday<br>
-
 
-
'''Consumer Action'''<br>
 
-
717 Market Street, Suite 310<br>
 
-
San Francisco, CA 94103<br>
 
-
(415) 777-9635<br>
 
'''*Complainant and/or respondent must reside in San Francisco County.'''<br>
'''*Complainant and/or respondent must reside in San Francisco County.'''<br>
-
 
+
 
-
 
+
-
'''Consumer Fraud unit:'''<br>
+
-
If the consumer or business is located in San Francisco County, the Consumer Fraud unit assist
+
-
with the following issues:<br> 
+
-
• If you are unable to solve a problem involving merchandise or services you've purchased.<br> 
+
-
• If you have been victimized by deceptive advertising.<br> 
+
-
• If you have not received delivery of ordered merchandise.<br> 
+
-
• If you can't straighten out a billing error with a creditor.<br> 
+
-
• If you can't get warranties or guarantees honored.<br> 
+
-
• If you are subject to unfair business practices.<br> 
+
-
• If you need help or advice regarding any consumer problem.<br> 
+
'''San Francisco County District Attorney's Office'''<br>
'''San Francisco County District Attorney's Office'''<br>
Line 510: Line 450:
(415) 551-9504 (fax)<br>
(415) 551-9504 (fax)<br>
[http;//www.sfgov.org.site/police indexasp?id=19939/ '''www.sfgov.org''']<br>
[http;//www.sfgov.org.site/police indexasp?id=19939/ '''www.sfgov.org''']<br>
 +
If the consumer or business is located in San Francisco County, the Consumer Fraud unit assist
 +
with the following issues:<br> 
 +
* If you are unable to solve a problem involving merchandise or services you've purchased.<br> 
 +
* If you have been victimized by deceptive advertising.<br> 
 +
* If you have not received delivery of ordered merchandise.<br> 
 +
* If you can't straighten out a billing error with a creditor.<br> 
 +
* If you can't get warranties or guarantees honored.<br> 
 +
* If you are subject to unfair business practices.<br> 
 +
* If you need help or advice regarding any consumer problem.<br>
-
 
-
'''San Francisco Tenants' Union:'''<br>
 
-
• Provides drop-in counseling for non-members; provide phone counseling for members only.<br>
 
-
• Provides information on tenants' rights.<br>
 
-
• Provides assistance in tenant organizing.<br>
 
'''San Francisco Tenants' Union:'''<br>
'''San Francisco Tenants' Union:'''<br>
Line 523: Line 467:
(415) 282-6622<br>
(415) 282-6622<br>
[http://www.sftu.org/ '''www.sftu.org''']<br>
[http://www.sftu.org/ '''www.sftu.org''']<br>
 +
* Provides drop-in counseling for non-members; provide phone counseling for members only.<br>
 +
* Provides information on tenants' rights.<br>
 +
* Provides assistance in tenant organizing.<br>
Line 532: Line 479:
<big>'''SAN LUIS OBISPO COUNTY:'''</big><br>
<big>'''SAN LUIS OBISPO COUNTY:'''</big><br>
-
'''Economic Crime Unit, Small Claims Advisor:'''<br>
+
 
 +
'''San Luis Obispo County District Attorney'''<br>
 +
Government Center<br>
 +
1050 Monterey Street, Room 235<br>
 +
San Luis Obispo, CA 93408<br>
 +
(805) 781-5856<br>
* Advise on landlord/tenant issues as they relate to Small Claims Court.<br>  
* Advise on landlord/tenant issues as they relate to Small Claims Court.<br>  
* Accepts consumer complaints.<br>  
* Accepts consumer complaints.<br>  
Line 540: Line 492:
* Provides referrals to other agencies.<br>  
* Provides referrals to other agencies.<br>  
* Open Monday through Friday 9am-4pm.<br>
* Open Monday through Friday 9am-4pm.<br>
-
 
-
'''San Luis Obispo County District Attorney'''<br>
 
-
Government Center<br>
 
-
1050 Monterey Street, Room 235<br>
 
-
San Luis Obispo, CA 93408<br>
 
-
(805) 781-5856<br>
 
 
 
<big>'''SAN MATEO COUNTY:'''</big><br>
<big>'''SAN MATEO COUNTY:'''</big><br>
-
 
-
'''San Mateo Hall of Justice and Records'''<br>
 
-
* Mediates landlord/tenant disputes.<br>
 
-
* Mediates consumer and business disputes.<br>
 
-
* Investigates consumer fraud complaints.<br>
 
'''San Mateo County District Attorney'''<br>
'''San Mateo County District Attorney'''<br>
Line 562: Line 503:
Redwood City, CA 94063<br>
Redwood City, CA 94063<br>
(650) 363-4651<br>
(650) 363-4651<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Investigates consumer fraud complaints.<br>
'''*Respondent must reside in San Mateo County'''
'''*Respondent must reside in San Mateo County'''
Line 567: Line 511:
'''Peninsula Conflict Resolution Center'''<br>  
'''Peninsula Conflict Resolution Center'''<br>  
 +
520 S. El Camino Real, #640<br> 
 +
San Mateo, CA 94402<br>
 +
(650) 373-3490<br>
* Conflict Prevention, Management, & Resolution Services.<br>  
* Conflict Prevention, Management, & Resolution Services.<br>  
* Mediates landlord/tenant disputes.<br>  
* Mediates landlord/tenant disputes.<br>  
* No legal advise given.<br>  
* No legal advise given.<br>  
-
* Fees charged for consumers residing in: Menlo Park, Atherton, Hillsboro, Pacifica.<br>  
+
* Fees charged for consumers residing in: Menlo Park, Atherton, Hillsboro, Pacifica.<br>
-
 
+
-
'''Peninsula Conflict Resolution Center'''<br>
+
-
520 S. El Camino Real, #640<br> 
+
-
San Mateo, CA 94402<br>
+
-
(650) 373-3490<br>
+
-
 
+
<big>'''SANTA BARBARA COUNTY:'''</big><br>
<big>'''SANTA BARBARA COUNTY:'''</big><br>
-
 
-
'''Santa Barbara Consumer Mediation Program:'''<br>
 
-
* Does not mediate landlord/tenant disputes.<br>
 
-
* Mediates consumer and business disputes.<br>
 
-
* Provides referrals to other agencies.<br>
 
'''Santa Barbara County District Attorney'''<br>
'''Santa Barbara County District Attorney'''<br>
Line 591: Line 527:
Santa Barbara, CA 93101<br>
Santa Barbara, CA 93101<br>
(805) 568-2390<br>
(805) 568-2390<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides referrals to other agencies.<br>
'''*Complainant and/or respondent must reside in Santa Barbara County.'''<br>
'''*Complainant and/or respondent must reside in Santa Barbara County.'''<br>
-
 
-
'''Santa Barbara Rental Housing Mediation Task Force'''<br>
 
-
* Mediates landlord/tenant disputes.<br>
 
'''Santa Barbara Rental Housing Mediation Task Force'''<br>
'''Santa Barbara Rental Housing Mediation Task Force'''<br>
Line 602: Line 538:
Santa Barbara, CA 93101<br>
Santa Barbara, CA 93101<br>
(805) 730-1523<br>
(805) 730-1523<br>
 +
* Mediates landlord/tenant disputes.<br>
-
'''DA's Consumer Mediation Center:'''<br>
 
-
* Does not mediate landlord/tenant disputes.<br>
 
-
* Mediates consumer and business disputes.<br>
 
-
* Provides referrals to other agencies. <br>
 
   
   
'''District Attorney's Consumer Mediation Center'''<br>
'''District Attorney's Consumer Mediation Center'''<br>
Line 613: Line 546:
Lompoc, CA 93436<br>
Lompoc, CA 93436<br>
(805) 737-7767<br>
(805) 737-7767<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides referrals to other agencies. <br>
-
 
-
'''Santa Maria Consumer Mediation Program:'''<br>
 
-
* Does not mediate landlord/tenant disputes.<br>
 
-
* Mediates consumer and business disputes.<br>
 
-
* Provides referrals to other agencies. <br>
 
'''District Attorney's Office of Santa Maria'''<br>
'''District Attorney's Office of Santa Maria'''<br>
Line 626: Line 557:
Santa Maria, CA 93454<br>
Santa Maria, CA 93454<br>
(805) 346-7516<br>
(805) 346-7516<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides referrals to other agencies. <br>
<big>'''SANTA CLARA COUNTY:'''</big><br>
<big>'''SANTA CLARA COUNTY:'''</big><br>
-
 
-
'''Consumer Protection Unit/Small Claims Advisory'''<br>
 
-
* Provides landlord/tenant information.<br>
 
-
* Mediates consumer and business disputes.<br>
 
-
* Serves as small claims advisory.<br>
 
-
* Provides referrals to other agencies.<br>
 
'''Santa Clara County District Attorney'''<br>
'''Santa Clara County District Attorney'''<br>
Line 645: Line 573:
(408) 792-2880<br>
(408) 792-2880<br>
(408) 279-8742 (fax)<br>
(408) 279-8742 (fax)<br>
 +
* Provides landlord/tenant information.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Serves as small claims advisory.<br>
 +
* Provides referrals to other agencies.<br>
'''*Complainant and/or respondent must reside in Santa Clara County.'''<br>
'''*Complainant and/or respondent must reside in Santa Clara County.'''<br>
Line 651: Line 583:
<big>'''SANTA CRUZ COUNTY:'''</big><br>
<big>'''SANTA CRUZ COUNTY:'''</big><br>
-
'''Santa Cruz County Consumer Affairs:'''<br>
+
'''Santa Cruz County Consumer Affairs'''<br>
 +
701 Ocean Street, Room 200<br>
 +
Santa Cruz, CA 95060<br>
 +
(831) 454-2050<br>
 +
(831) 454-2128 (Landlord/Tenant)<br>
* Mediates consumer and business disputes.<br>  
* Mediates consumer and business disputes.<br>  
* Provides information on various consumer problems.<br>  
* Provides information on various consumer problems.<br>  
Line 657: Line 593:
* Provides referrals to other agencies.<br>  
* Provides referrals to other agencies.<br>  
* Mediates Landlord/Tenant disputes.<br>  
* Mediates Landlord/Tenant disputes.<br>  
-
 
-
'''Santa Cruz County Consumer Affairs'''
 
-
701 Ocean Street, Room 200<br>
 
-
Santa Cruz, CA 95060<br>
 
-
(831) 454-2050<br>
 
-
(831) 454-2128 (Landlord/Tenant)<br>
 
'''*Complainant and/or respondent must reside in Santa Cruz County.'''
'''*Complainant and/or respondent must reside in Santa Cruz County.'''
-
 
-
'''Conflict Resolution Center:'''<br>
 
-
• Provides landlord/tenant information.<br>
 
-
• Provides on-site workshops to teach consumers tools and skills for effective conflict resolutions.<br>
 
-
• Mediates a variety of consumer and business disputes.<br>
 
'''Conflict Resolution Center of Santa Cruz County'''<br>
'''Conflict Resolution Center of Santa Cruz County'''<br>
Line 676: Line 601:
Aptos, CA 95003<br>
Aptos, CA 95003<br>
(831) 685-3403<br>
(831) 685-3403<br>
 +
* Provides landlord/tenant information.<br>
 +
* Provides on-site workshops to teach consumers tools and skills for effective conflict resolutions.<br>
 +
* Mediates a variety of consumer and business disputes.<br>
   
   
<big>'''SOLANO COUNTY:'''</big><br>
<big>'''SOLANO COUNTY:'''</big><br>
-
 
-
 
-
'''Solano DA's Consumer Affairs Unit:'''<br>
 
-
* Does not mediate landlord/tenant disputes.<br>
 
-
* No mediation for consumer and business disputes.<br>
 
-
* Investigates consumer fraud if a pattern exists.<br>
 
-
* Provides referrals to other agencies.<br>
 
'''Solano County District Attorney Consumer Affairs Unit'''<br>
'''Solano County District Attorney Consumer Affairs Unit'''<br>
Line 693: Line 614:
(707) 784-6800<br>
(707) 784-6800<br>
(707) 784-7986 Fax<br>
(707) 784-7986 Fax<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* No mediation for consumer and business disputes.<br>
 +
* Investigates consumer fraud if a pattern exists.<br>
 +
* Provides referrals to other agencies.<br>
'''*Complainant and/or respondent must reside in Solano County.'''<br>
'''*Complainant and/or respondent must reside in Solano County.'''<br>
Line 698: Line 623:
<big>'''SONOMA COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
<big>'''SONOMA COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
 +
<big>'''STANISLAUS COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
<big>'''STANISLAUS COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
 +
Line 708: Line 635:
<big>'''VENTURA COUNTY:'''</big><br>
<big>'''VENTURA COUNTY:'''</big><br>
-
 
-
'''Ventura County Consumer Mediation and Assistance Unit:'''<br>
 
-
• Provides landlord/tenant information.<br>
 
-
• Mediates landlord/tenant disputes.<br>
 
-
• Mediates consumer and business disputes.<br>
 
-
• Assists and Mediates small claims issues.<br>
 
-
• Provides referrals to other agencies.<br>
 
'''Ventura County District Attorney'''<br>
'''Ventura County District Attorney'''<br>
Line 721: Line 641:
Ventura, CA 93009<br>
Ventura, CA 93009<br>
(805) 654-3110<br>
(805) 654-3110<br>
 +
* Provides landlord/tenant information.<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Assists and Mediates small claims issues.<br>
 +
* Provides referrals to other agencies.<br>
Complaints '''against an Individual''' should be mailed to:<br>
Complaints '''against an Individual''' should be mailed to:<br>
Line 734: Line 659:
<big>'''YOLO COUNTY:'''</big><br>
<big>'''YOLO COUNTY:'''</big><br>
-
 
-
'''Yolo County Consumer Fraud Division'''<br>
 
-
• Does not mediate landlord/tenant disputes.<br>
 
-
• Mediates consumer and business disputes.<br>
 
-
• Investigates consumer fraud complaints.<br>
 
'''Yolo County District Attorney Consumer Fraud Division'''<br>
'''Yolo County District Attorney Consumer Fraud Division'''<br>
Line 747: Line 667:
PO Box 245<br>
PO Box 245<br>
Woodland, CA 95776<br>
Woodland, CA 95776<br>
-
'''*Complainant or respondent must reside in Yolo County.'''
+
* Does not mediate landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Investigates consumer fraud complaints.<br>
 +
'''*Complainant or respondent must reside in Yolo County.'''<br>
-
'''YUBA COUNTY'''
+
<big>'''YUBA COUNTY'''</big><br>
-
'''California Rural Legal Assistance Office'''
+
 
 +
'''California Rural Legal Assistance Office'''<br>
818 D Street<br>
818 D Street<br>
Marysville, CA 95901<br>
Marysville, CA 95901<br>
-
(530) 742-5191<br> If cannot assist, will refer
+
(530) 742-5191<br>
-
to appropriate agency.  
+
* If cannot assist, will refer to appropriate agency.<br>
-
Provides a wide variety of consumer services.  
+
* Provides a wide variety of consumer services.<br>
-
Provides landlord/tenant assistance.  
+
* Provides landlord/tenant assistance.<br>
-
'''Yuba County District Attorney's Office'''
+
 
 +
 
 +
'''Yuba County District Attorney's Office'''<br>
215 Fifth Street<br>
215 Fifth Street<br>
Marysville, CA 95901<br>
Marysville, CA 95901<br>
-
(530) 749-7770<br> Investigates fraud complaints only.  
+
(530) 749-7770<br>
-
Provides referrals for consumers.  
+
* Investigates fraud complaints only.<br>
-
No other services.  
+
* Provides referrals for consumers.<br>
 +
* No other services.<br>
 +
 
 +
 
 +
'''Publications available:''' Legal Guides  
'''Publications available:''' Legal Guides  
'''See also:'''Small Claims Advisors and Court Locations/Small Claims Court  
'''See also:'''Small Claims Advisors and Court Locations/Small Claims Court  

Revision as of 20:59, 22 June 2010

CONSUMER AGENCIES (LOCAL)

go back


Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.


See Landlord/Tenant entry for Landlord/Tenant referrals by county.


ALAMEDA COUNTY:

Alameda County District Attorney
Consumer and Environmental Protection Division
7677 Oakport Street, #400
Oakland, CA 94621
(510) 569-9281

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates business fraud.
  • Provides referrals to other agencies.

*Respondent must reside in Alameda County.


Eden Council for Hope and Opportunity, Inc. (ECHO)
770 A Street
Hayward, CA 94541
Hayward, CA (510) 581-9380
Berkeley, CA (510) 845-9030
Livermore,CA (510) 449-7340
Oakland, CA (510) 836-4826 (RAP)

  • Provides landlord/tenant counseling and mediation.
  • Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).
  • Renters Assistance Program (RAP).

Renter must reside in the city of Oakland.


Berkeley Rent Stabilization Board
2125 Milvia Street
Berkeley, CA 94704
(510) 644-6128
www.ci.berkeley.ca.us/rent/

  • Provides landlord/tenant counseling and mediation.
  • Provides information about rent control or general rental information for residents in Berkeley.
  • Provides general information about landlord/tenant issues for any consumer


BUTTE COUNTY:

Legal Services of Northern California Butte Regional Office
541 Normal Avenue
Chico, CA 95928
(800) 345-9491
www.lsnc.net

  • Takes cases for low-income individuals who cannot afford legal assistance.
  • Provides assistance for landlord/tenant issues to low-income individuals and

people over 60 years old.

  • Mediates consumer and social welfare service disputes.
  • Provides referrals to other agencies.

*Complainant and respondent must reside in Butte County.


Mediation Center of the North Valley
341 Broadway, Suite 200
Chico, CA 95928
(530) 899-2277

  • Provides mediation services for a variety of consumer related disputes.
  • Provides landlord/tenant mediation


CONTRA COSTA COUNTY:

Contra Costa County District Attorney's Office
Special Operations Division
725 Court Street, 4th Floor
PO Box 670
Martinez, CA 94553
(925) 646-4620

  • Does not mediate landlord/tenantdisputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.


California Community Dispute Services:
13925 San Pablo Avenue
San Pablo, CA 94806
(510) 231-4190

  • Provides mediation arbitration conciliation for consumers and business disputes.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.


FRESNO COUNTY:

County of Fresno Rent Sense
2220 Tulare Street, 6th Floor (Mailing Address only)
Fresno, CA 93721
(559) 488-3500

  • Provides recorded information on landlord/tenant issues.


GLENN COUNTY: (See Butte County listing.)


HUMBOLDT COUNTY:

Humboldt District Attorney
825 5th Street
Eureka, CA 95501
(707) 445-7411

  • Provides referrals only.
  • Investigates Consumer Fraud.


KERN COUNTY:

Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(661) 868-2340

  • Investigates consumer fraud complaints.
  • Provides some referral information.


LOS ANGELES COUNTY:

Los Angeles City Attorney Consumer Protection Section
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515 or (213) 485-8324

  • Dispute resolution program available.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.


Los Angeles County District Attorney Consumer Protection Division
201 N Figueroa, Room 1600
Los Angeles, CA 90012
(213) 580-3273

  • Does not mediate landlord/tenant issues.
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.

*Complainant and/or respondent must reside in Los Angeles County.


Los Angeles County Department of Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012-2706
(213) 974-1452

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.
  • Recording provides explanations available 24 hrs./day.

*Complainant must reside in Los Angeles County.


Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.



Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:



South Central:
Florence Firestone Service Center
7807 South Compton Avenue
Los Angeles, CA 90001
(323) 586-6508
(323) 260-2893

  • Provides landlord/Tenant Information.
  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Monday and Wednesday and Friday.


LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


San Fernando Valley:
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday and Wednesday and Friday.


South Bay:
24340 S Narbonne Avenue
Lomita, CA 90717
(310) 325-1035

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday, Thursday only.


Santa Clarita Valley
23747 West Valencia Blvd
Valencia, CA 91355
(213) 974-1452

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Thursday only.


Antelope Valley:
Lancaster Public Library
601 West Lancaster Boulevard
Lancaster, CA 93534
(661) 948-5029

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Friday 10:00 - 3:30 only.



San Gabriel Valley:
3017 Tyler Avenue
El Monte, CA 91731
(626) 575-5425

  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Provides Landlord/Tenant information.
  • Open Monday and Friday.


Tenant Action Center:
318 Lincoln Boulevard, Suite 225
Venice, CA 90291
(310) 399-9255

  • Provides legal advice on landlord/tenant issues. Clients taken on a walk in basis.
  • Center requests a $15 donation, but no one will be turned away if money is a problem.

*Complainant must be a resident of Los Angeles County.


Santa Monica City Attorney Consumer Division
1685 Main Street, Room 310
Santa Monica, CA 90401
(310) 458-8336

  • Does not mediate landlord/tenant disputes
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.

*Complainant and/or respondent must reside in city of Santa Monica. Business problem must originate in city of Santa Monica.


MARIN COUNTY:

Marin Consumer Protection Division:
3501 Civic Center Drive, Room 130
San Rafael, CA 94903
(415) 499-6450

  • Does not mediate landlord/tenant disputes.
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.

*Respondent must reside in Marin County.


MENDOCINO:

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


MONTEREY COUNTY:

Conflict Resolution and Mediation Center:
2560 Garden Road, Suite 109
Monterey, CA 93940
(831) 649-6219

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates false advertising.
  • Mediates various dispute problems.
  • Provides referrals to other agencies.


NAPA COUNTY:

Napa County Rental Information and Mediation Services:
1714 Jefferson Street
Napa, CA 94559
(707) 253-2700
• Provides information and mediation for disputes relating to landlord/tenant issues, fair housing, mobile homes, and neighbor disputes.



ORANGE COUNTY:

Orange County District Attorney Economic Crimes Unit
Consumer and Environmental Protection Unit:
401 Civic Center Drive, West
Santa Ana, CA 92701
(714) 834-3600
indexaspwww.orangecountyda.com/home/index.asp

  • Does not mediate landlord tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates false advertising complaints.
  • Provides referrals to other agencies.


RIVERSIDE COUNTY: HAS NO CONSUMER AGENCY. CONSUMERS MUST RESORT TO CIVIL RESOLUTION.


SACRAMENTO COUNTY:

Sacramento County Consumer and Environmental Protection Division
PO Box 749
907 G Street, Suite 700
Sacramento, CA 95812-0749
(916) 874-6174

  • Does not mediate landlord tenant issues.
  • Provides referrals to other agencies.


Sacramento Mediation Center:
2131 Capitol Avenue, Suite 205
Sacramento, CA 95816
(916) 441-7979

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Mediates neighbor versus neighbor disputes.
  • Assists at Small Claims Court to attempt resolution prior to hearing at court.


Human Rights Fair Housing Commission
1112 I Street, Suite 250
Sacramento, CA 95814
(916) 444-6903 (Business Office)
(916) 444-0178 (HOTLINE)

  • Mediates landlord/tenant disputes.
  • Consumers can order landlord/tenant handbook (takes 4-6 weeks) or pick one up (free) at this office.


SALINAS: (MONTEREY COUNTY) (Same as Monterey information)

Conflict Resolution and Mediation Center of Monterey County
2560 Garden Road, Suite 10909
Monterey, CA 93940
(408) 649-6219
(830) 424-4694

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates false advertising.
  • Mediates various types of disputes.
  • Provides referrals to other agencies.


SAN BERNARDINO COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


SAN DIEGO COUNTY:

San Diego Mediation
625 Broadway, Suite 1221
San Diego, CA 92101
(619) 238-2400
(760) 494-4728 from North County
Fax: (619) 238-8041
www.sdmediate.com

  • Provides mediation for a variety of disputes.
  • Provides mediation for landlord/tenant disputes.

*Complainant and/or respondent must reside in San Diego County.


Tenant's Legal Center of San Diego
5252 Balboa Avenue, Suite 408
San Diego, CA 91911
(619) 571-1166
www.tenantslegalcenter.com

  • Provides record landlord/tenant information.
  • Assists with landlord/tenant disputes.


SAN FRANCISCO COUNTY:

Consumer Action
717 Market Street, Suite 310
San Francisco, CA 94103
(415) 777-9635

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Mediates and refer various complaints.
  • Open Monday through Friday

*Complainant and/or respondent must reside in San Francisco County.


San Francisco County District Attorney's Office
Consumer Fraud Unit
732 Brannan Street
San Francisco, CA 94103
(415) 551-9595 (phone)
(415) 551-9504 (fax)
[http;//www.sfgov.org.site/police indexasp?id=19939/ www.sfgov.org]
If the consumer or business is located in San Francisco County, the Consumer Fraud unit assist with the following issues:

  • If you are unable to solve a problem involving merchandise or services you've purchased.
  • If you have been victimized by deceptive advertising.
  • If you have not received delivery of ordered merchandise.
  • If you can't straighten out a billing error with a creditor.
  • If you can't get warranties or guarantees honored.
  • If you are subject to unfair business practices.
  • If you need help or advice regarding any consumer problem.


San Francisco Tenants' Union:
558 Capp Street
San Francisco, CA 94110
(415) 282-6622
www.sftu.org

  • Provides drop-in counseling for non-members; provide phone counseling for members only.
  • Provides information on tenants' rights.
  • Provides assistance in tenant organizing.


SAN JOAQUIN COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


SAN LUIS OBISPO COUNTY:


San Luis Obispo County District Attorney
Government Center
1050 Monterey Street, Room 235
San Luis Obispo, CA 93408
(805) 781-5856

  • Advise on landlord/tenant issues as they relate to Small Claims Court.
  • Accepts consumer complaints.
  • Investigates consumer fraud.
  • Investigates false advertising.
  • Provides small claims advisory.
  • Provides referrals to other agencies.
  • Open Monday through Friday 9am-4pm.


SAN MATEO COUNTY:

San Mateo County District Attorney
Consumer and Environmental Protection Unit
Hall of Justice and Records
400 County Center, 4th Floor
Redwood City, CA 94063
(650) 363-4651

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates consumer fraud complaints.

*Respondent must reside in San Mateo County


Peninsula Conflict Resolution Center
520 S. El Camino Real, #640
San Mateo, CA 94402
(650) 373-3490

  • Conflict Prevention, Management, & Resolution Services.
  • Mediates landlord/tenant disputes.
  • No legal advise given.
  • Fees charged for consumers residing in: Menlo Park, Atherton, Hillsboro, Pacifica.


SANTA BARBARA COUNTY:

Santa Barbara County District Attorney
Consumer Mediation Program
118 East Figueroa Street
Santa Barbara, CA 93101
(805) 568-2390

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

*Complainant and/or respondent must reside in Santa Barbara County.


Santa Barbara Rental Housing Mediation Task Force
423 W Victoria Street
Santa Barbara, CA 93101
(805) 730-1523

  • Mediates landlord/tenant disputes.


District Attorney's Consumer Mediation Center
115 Civic Center Plaza
Lompoc, CA 93436
(805) 737-7767

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.


District Attorney's Office of Santa Maria
Consumer Mediation Program
312-D East Cook Street
Santa Maria, CA 93454
(805) 346-7516

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.


SANTA CLARA COUNTY:

Santa Clara County District Attorney
Consumer Protection Unit/Small Claims Advisory
County Government Center
70 West Hedding Street
West Wing, Fourth Floor
San Jose, CA 95110-1705
(408) 792-2880
(408) 279-8742 (fax)

  • Provides landlord/tenant information.
  • Mediates consumer and business disputes.
  • Serves as small claims advisory.
  • Provides referrals to other agencies.

*Complainant and/or respondent must reside in Santa Clara County.


SANTA CRUZ COUNTY:

Santa Cruz County Consumer Affairs
701 Ocean Street, Room 200
Santa Cruz, CA 95060
(831) 454-2050
(831) 454-2128 (Landlord/Tenant)

  • Mediates consumer and business disputes.
  • Provides information on various consumer problems.
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.
  • Mediates Landlord/Tenant disputes.

*Complainant and/or respondent must reside in Santa Cruz County.


Conflict Resolution Center of Santa Cruz County
783 Rio Del Mar Boulevard, Suite 65
Aptos, CA 95003
(831) 685-3403

  • Provides landlord/tenant information.
  • Provides on-site workshops to teach consumers tools and skills for effective conflict resolutions.
  • Mediates a variety of consumer and business disputes.


SOLANO COUNTY:

Solano County District Attorney Consumer Affairs Unit
675 Texas St.
Fairfield, CA 94533
(707) 784-6800
(707) 784-7986 Fax

  • Does not mediate landlord/tenant disputes.
  • No mediation for consumer and business disputes.
  • Investigates consumer fraud if a pattern exists.
  • Provides referrals to other agencies.

*Complainant and/or respondent must reside in Solano County.


SONOMA COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


STANISLAUS COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


TEHAMA COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


VENTURA COUNTY:

Ventura County District Attorney
Consumer Mediation and Assistance Unit
800 South Victoria Avenue
Ventura, CA 93009
(805) 654-3110

  • Provides landlord/tenant information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Assists and Mediates small claims issues.
  • Provides referrals to other agencies.

Complaints against an Individual should be mailed to:
Ventura County District Attorney
Special Prosecution Unit
Attn: Greg Brose
4245 Market Street
Ventura, CA 93003

*Complainant and/or respondent must reside in Ventura County.


YOLO COUNTY:

Yolo County District Attorney Consumer Fraud Division
301 2nd Street
Woodland, CA 95695
(530) 666-8424
Mailing Address: PO Box 245
Woodland, CA 95776

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates consumer fraud complaints.

*Complainant or respondent must reside in Yolo County.


YUBA COUNTY

California Rural Legal Assistance Office
818 D Street
Marysville, CA 95901
(530) 742-5191

  • If cannot assist, will refer to appropriate agency.
  • Provides a wide variety of consumer services.
  • Provides landlord/tenant assistance.


Yuba County District Attorney's Office
215 Fifth Street
Marysville, CA 95901
(530) 749-7770

  • Investigates fraud complaints only.
  • Provides referrals for consumers.
  • No other services.


Publications available: Legal Guides See also:Small Claims Advisors and Court Locations/Small Claims Court Other referrals: None




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