State of California California Department of Consumer Affairs

Consumer Agencies (Local)

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'''Antelope Valley:'''<br>
 +
* Provides Landlord/Tenant Information.<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
• Provides referrals to other agencies.<br>
 +
• Open Friday 10:00 - 3:30 only.<br>
 +
 +
'''LA County Department of Consumer Affairs'''<br>
 +
Lancaster Public Library<br>
 +
601 West Lancaster Boulevard<br>
 +
Lancaster, CA 93534 <br>
 +
(661) 948-5029<br>
 +
 +
 +
 +
'''San Gabriel Valley:'''<br>
 +
* Mediates landlord/tenant issues.<br> 
 +
* Mediates consumer and business disputes.<br> 
 +
* Provides referrals to other agencies.<br> 
 +
* Provides Landlord/Tenant information.<br>
 +
* Open Monday and Friday.<br> 
 +
 +
'''LA County Department of Consumer Affairs'''
 +
3017 Tyler Avenue<br> 
 +
El Monte, CA 91731<br>
 +
(626) 575-5425<br>
 +
 +
 +
'''Tenant Action Center:'''<br>
 +
* Provides legal advice on landlord/tenant issues. Clients taken on a walk in basis.<br>
 +
* Center requests a $15 donation, but no one will be turned away if money is a problem.<br>
 +
 +
'''Tenant Action Center'''<br>
 +
318 Lincoln Boulevard, Suite 225<br>
 +
Venice, CA 90291<br>
 +
(310) 399-9255<br>
 +
'''*Complainant must be a resident of Los Angeles County.'''<br>
 +
 +
 +
 +
'''Santa Monica City Attorney Consumer Division:'''<br>
 +
• Does not mediate landlord/tenant disputes<br>
 +
• Investigates consumer fraud complaints.<br>
 +
• Provides referrals to other agencies.<br>
 +
 +
'''Santa Monica City Attorney Consumer Division'''<br>
 +
1685 Main Street, Room 310<br>
 +
Santa Monica, CA 90401<br>
 +
(310) 458-8336<br>
 +
'''*Complainant and/or respondent must reside in city of Santa Monica. Business problem must originate in city of Santa Monica.'''<br>
 +
 +
 +
 +
<big>'''MARIN COUNTY:'''</big><br>
 +
 +
'''Marin Consumer Protection Division:'''<br>
 +
• Does not mediate landlord/tenant disputes.<br>
 +
• Investigates consumer fraud complaints.<br>
 +
• Provides referrals to other agencies.<br>
 +
 +
'''Marin County District Attorney Consumer Protection Division'''<br>
 +
3501 Civic Center Drive, Room 130<br>
 +
San Rafael, CA 94903<br>
 +
(415) 499-6450<br>
 +
'''*Respondent must reside in Marin County.'''<br>
 +
 +
 +
 +
<big>'''MENDOCINO:'''</big><br>
 +
 +
Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
 +
 +
 +
<big>'''MONTEREY COUNTY:'''</big><br>
 +
 +
'''Conflict Resolution and Mediation Center:'''<br>
 +
* Provides Landlord/Tenant Information.<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Investigates false advertising.<br>
 +
* Mediates various dispute problems.<br>
 +
* Provides referrals to other agencies.<br>
 +
 +
'''Conflict Resolution and Mediation Center:'''<br>
 +
2560 Garden Road, Suite 109<br>
 +
Monterey, CA 93940<br>
 +
(831) 649-6219<br>
 +
 +
 +
 +
<big>'''NAPA COUNTY:'''</big><br>
 +
 +
'''Napa County Rental Information and Mediation Services:'''<br>
 +
• Provides information and mediation for disputes relating to landlord/tenant issues, fair housing, mobile homes, and neighbor disputes.<br>
 +
 +
'''Napa County Rental Information and Mediation Services'''<br>
 +
1714 Jefferson Street<br>
 +
Napa, CA 94559<br>
 +
(707) 253-2700<br>
 +
 +
 +
 +
<big>'''ORANGE COUNTY:'''</big><br>
 +
 +
'''Consumer and Environmental Protection Unit:'''<br>
 +
• Does not mediate landlord tenant disputes.<br>
 +
• Mediates consumer and business disputes.<br>
 +
• Investigates false advertising complaints.<br>
 +
• Provides referrals to other agencies.<br>
 +
 +
'''Orange County District Attorney Economic Crimes Unit'''<br>
 +
401 Civic Center Drive, West<br>
 +
Santa Ana, CA 92701<br>
 +
(714) 834-3600<br>
 +
[http://www.orangecountyda.com/home indexaspwww.orangecountyda.com/home/index.asp]
 +
 +
 +
 +
<big>'''RIVERSIDE COUNTY:'''</big> HAS NO CONSUMER AGENCY. CONSUMERS MUST RESORT TO CIVIL RESOLUTION.<br>
 +
 +
 +
 +
<big>'''SACRAMENTO COUNTY:'''</big><br>
 +
 +
 +
'''Consumer and Environmental Protection Division:'''<br>
 +
* Does not mediate landlord tenant issues.<br>
 +
* Provides referrals to other agencies.<br>
 +
 +
'''Sacramento County Consumer and Environmental Protection Division'''<br>
 +
PO Box 749<br>
 +
907 G Street, Suite 700<br>
 +
Sacramento, CA 95812-0749<br>
 +
(916) 874-6174<br>
 +
 +
 +
 +
'''Sacramento Mediation Center:'''<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Mediates neighbor versus neighbor disputes.<br>
 +
* Assists at Small Claims Court to attempt resolution prior to hearing at court.<br>
 +
 +
'''Sacramento Mediation Center'''
 +
2131 Capitol Avenue, Suite 205<br>
 +
Sacramento, CA 95816<br>
 +
(916) 441-7979<br>
 +
 +
 +
 +
'''Human Rights Fair Housing Commission:'''<br>
 +
• Mediates landlord/tenant disputes.<br>
 +
• Consumers can order landlord/tenant handbook (takes 4-6 weeks) or pick one up (free) at this office.<br>
 +
 +
'''Human Rights Fair Housing Commission'''<br>
 +
1112 I Street, Suite 250<br>
 +
Sacramento, CA 95814<br>
 +
(916) 444-6903 (Business Office)<br>
 +
(916) 444-0178 (HOTLINE)<br>
 +
 +
 +
 +
<big>'''SALINAS:</big> (MONTEREY COUNTY) (Same as Monterey information)'''<br>
 +
 +
 +
'''Conflict Resolution and Mediation Center:'''<br>
 +
• Provides Landlord/Tenant Information.<br>
 +
• Mediates landlord/tenant disputes.<br>
 +
• Mediates consumer and business disputes.<br>
 +
• Investigates false advertising.<br>
 +
• Mediates various types of disputes.<br>
 +
• Provides referrals to other agencies.<br>
 +
 +
'''Conflict Resolution and Mediation Center of Monterey County'''<br>
 +
2560 Garden Road, Suite 10909<br>
 +
Monterey, CA 93940<br>
 +
(408) 649-6219<br>
 +
(830) 424-4694<br>
 +
 +
 +
 +
<big>'''SAN BERNARDINO COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
 +
 +
 +
 +
<big>'''SAN DIEGO COUNTY:'''</big><br>
 +
 +
'''San Diego Mediation:'''<br>
 +
* Provides mediation for a variety of disputes.<br>
 +
* Provides mediation for landlord/tenant disputes.<br>
 +
 +
'''San Diego Mediation'''<br>
 +
625 Broadway, Suite 1221<br>
 +
San Diego, CA 92101<br>
 +
(619) 238-2400<br>
 +
(760) 494-4728 from North County<br> 
 +
Fax: (619) 238-8041<br>
 +
[http://www.sdmediate.com/ '''www.sdmediate.com''']<br>
 +
'''*Complainant and/or respondent must reside in San Diego County.'''
 +
 +
 +
'''Tenant's Legal Center:'''<br>
 +
• Provides record landlord/tenant information.<br>
 +
• Assists with landlord/tenant disputes.<br>
 +
 +
'''Tenant's Legal Center of San Diego'''<br>
 +
5252 Balboa Avenue, Suite 408<br>
 +
San Diego, CA 91911<br>
 +
(619) 571-1166<br>
 +
[http://www.tenantslegalcenter.com/ '''www.tenantslegalcenter.com''']<br>
 +
 +
 +
 +
 +
<big>'''SAN FRANCISCO COUNTY:'''</big><br>
 +
 +
'''Consumer Action:'''<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Mediates and refer various complaints.<br>
 +
* Open Monday through Friday<br>
 +
 +
'''Consumer Action'''<br>
 +
717 Market Street, Suite 310<br>
 +
San Francisco, CA 94103<br>
 +
(415) 777-9635<br>
 +
'''*Complainant and/or respondent must reside in San Francisco County.'''<br>
 +
 +
 +
 +
'''Consumer Fraud unit:'''<br>
 +
If the consumer or business is located in San Francisco County, the Consumer Fraud unit assist
 +
with the following issues:<br> 
 +
• If you are unable to solve a problem involving merchandise or services you've purchased.<br> 
 +
• If you have been victimized by deceptive advertising.<br> 
 +
• If you have not received delivery of ordered merchandise.<br> 
 +
• If you can't straighten out a billing error with a creditor.<br> 
 +
• If you can't get warranties or guarantees honored.<br> 
 +
• If you are subject to unfair business practices.<br> 
 +
• If you need help or advice regarding any consumer problem.<br> 
 +
 +
'''San Francisco County District Attorney's Office'''<br>
 +
Consumer Fraud Unit<br>
 +
732 Brannan Street<br>
 +
San Francisco, CA 94103<br>
 +
(415) 551-9595 (phone)<br>
 +
(415) 551-9504 (fax)<br>
 +
[http;//www.sfgov.org.site/police indexasp?id=19939/ '''www.sfgov.org''']<br>
 +
 +
 +
 +
'''San Francisco Tenants' Union:'''<br>
 +
• Provides drop-in counseling for non-members; provide phone counseling for members only.<br>
 +
• Provides information on tenants' rights.<br>
 +
• Provides assistance in tenant organizing.<br>
 +
 +
'''San Francisco Tenants' Union:'''<br>
 +
558 Capp Street<br>
 +
San Francisco, CA 94110<br>
 +
(415) 282-6622<br>
 +
[http://www.sftu.org/ '''www.sftu.org''']<br>
 +
 +
 +
 +
<big>'''SAN JOAQUIN COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
 +
 +
 +
 +
<big>'''SAN LUIS OBISPO COUNTY:'''</big><br>
 +
 +
'''Economic Crime Unit, Small Claims Advisor:'''<br>
 +
* Advise on landlord/tenant issues as they relate to Small Claims Court.<br>
 +
* Accepts consumer complaints.<br>
 +
* Investigates consumer fraud.<br>
 +
* Investigates false advertising.<br>
 +
* Provides small claims advisory.<br>
 +
* Provides referrals to other agencies.<br>
 +
* Open Monday through Friday 9am-4pm.<br>
 +
 +
'''San Luis Obispo County District Attorney'''<br>
 +
Government Center<br>
 +
1050 Monterey Street, Room 235<br>
 +
San Luis Obispo, CA 93408<br>
 +
(805) 781-5856<br>
 +
 +
 +
 +
<big>'''SAN MATEO COUNTY:'''</big><br>
 +
 +
'''San Mateo Hall of Justice and Records'''<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Investigates consumer fraud complaints.<br>
 +
 +
'''San Mateo County District Attorney'''<br>
 +
Consumer and Environmental Protection Unit<br>
 +
Hall of Justice and Records<br>
 +
400 County Center, 4th Floor<br>
 +
Redwood City, CA 94063<br>
 +
(650) 363-4651<br>
 +
'''*Respondent must reside in San Mateo County'''
 +
 +
 +
 +
'''Peninsula Conflict Resolution Center'''<br>
 +
* Conflict Prevention, Management, & Resolution Services.<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* No legal advise given.<br>
 +
* Fees charged for consumers residing in: Menlo Park, Atherton, Hillsboro, Pacifica.<br>
 +
 +
'''Peninsula Conflict Resolution Center'''<br>
 +
520 S. El Camino Real, #640<br> 
 +
San Mateo, CA 94402<br>
 +
(650) 373-3490<br>
 +
 +
 +
 +
<big>'''SANTA BARBARA COUNTY:'''</big><br>
 +
 +
'''Santa Barbara Consumer Mediation Program:'''<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides referrals to other agencies.<br>
 +
 +
'''Santa Barbara County District Attorney'''<br>
 +
Consumer Mediation Program<br>
 +
118 East Figueroa Street<br>
 +
Santa Barbara, CA 93101<br>
 +
(805) 568-2390<br>
 +
'''*Complainant and/or respondent must reside in Santa Barbara County.'''<br>
 +
 +
 +
 +
'''Santa Barbara Rental Housing Mediation Task Force'''<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
 +
'''Santa Barbara Rental Housing Mediation Task Force'''<br>
 +
423 W Victoria Street<br>
 +
Santa Barbara, CA 93101<br>
 +
(805) 730-1523<br>
 +
 +
 +
'''DA's Consumer Mediation Center:'''<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides referrals to other agencies. <br>
 +
 +
'''District Attorney's Consumer Mediation Center'''<br>
 +
115 Civic Center Plaza<br>
 +
Lompoc, CA 93436<br>
 +
(805) 737-7767<br>
 +
 +
 +
 +
'''Santa Maria Consumer Mediation Program:'''<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides referrals to other agencies. <br>
 +
 +
'''District Attorney's Office of Santa Maria'''<br>
 +
Consumer Mediation Program<br>
 +
312-D East Cook Street<br>
 +
Santa Maria, CA 93454<br>
 +
(805) 346-7516<br>
 +
 +
 +
 +
<big>'''SANTA CLARA COUNTY:'''</big><br>
 +
 +
'''Consumer Protection Unit/Small Claims Advisory'''<br>
 +
* Provides landlord/tenant information.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Serves as small claims advisory.<br>
 +
* Provides referrals to other agencies.<br>
 +
 +
'''Santa Clara County District Attorney'''<br>
 +
Consumer Protection Unit/Small Claims Advisory<br>
 +
County Government Center<br>
 +
70 West Hedding Street<br>
 +
West Wing, Fourth Floor<br>
 +
San Jose, CA 95110-1705<br>
 +
(408) 792-2880<br>
 +
(408) 279-8742 (fax)<br>
 +
'''*Complainant and/or respondent must reside in Santa Clara County.'''<br>
 +
 +
 +
 +
<big>'''SANTA CRUZ COUNTY:'''</big><br>
 +
 +
'''Santa Cruz County Consumer Affairs:'''<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides information on various consumer problems.<br>
 +
* Investigates consumer fraud complaints.<br>
 +
* Provides referrals to other agencies.<br>
 +
* Mediates Landlord/Tenant disputes.<br>
 +
 +
'''Santa Cruz County Consumer Affairs'''
 +
701 Ocean Street, Room 200<br>
 +
Santa Cruz, CA 95060<br>
 +
(831) 454-2050<br>
 +
(831) 454-2128 (Landlord/Tenant)<br>
 +
'''*Complainant and/or respondent must reside in Santa Cruz County.'''
 +
 +
 +
 +
'''Conflict Resolution Center:'''<br>
 +
• Provides landlord/tenant information.<br>
 +
• Provides on-site workshops to teach consumers tools and skills for effective conflict resolutions.<br>
 +
• Mediates a variety of consumer and business disputes.<br>
 +
 +
'''Conflict Resolution Center of Santa Cruz County'''<br>
 +
783 Rio Del Mar Boulevard, Suite 65<br>
 +
Aptos, CA 95003<br>
 +
(831) 685-3403<br>
 +
 +
 +
 +
<big>'''SOLANO COUNTY:'''</big><br>
 +
 +
 +
'''Solano DA's Consumer Affairs Unit:'''<br>
 +
* Does not mediate landlord/tenant disputes.<br>
 +
* No mediation for consumer and business disputes.<br>
 +
* Investigates consumer fraud if a pattern exists.<br>
 +
* Provides referrals to other agencies.<br>
 +
 +
'''Solano County District Attorney Consumer Affairs Unit'''<br>
 +
675 Texas St.<br>
 +
Fairfield, CA 94533<br>
 +
(707) 784-6800<br>
 +
(707) 784-7986 Fax<br>
 +
'''*Complainant and/or respondent must reside in Solano County.'''<br>
 +
 +
 +
 +
<big>'''SONOMA COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
 +
 +
 +
<big>'''STANISLAUS COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
 +
 +
 +
<big>'''TEHAMA COUNTY:'''</big> Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).<br>
 +
 +
 +
 +
<big>'''VENTURA COUNTY:'''</big><br>
 +
 +
'''Ventura County Consumer Mediation and Assistance Unit:'''<br>
 +
• Provides landlord/tenant information.<br>
 +
• Mediates landlord/tenant disputes.<br>
 +
• Mediates consumer and business disputes.<br>
 +
• Assists and Mediates small claims issues.<br>
 +
• Provides referrals to other agencies.<br>
 +
 +
'''Ventura County District Attorney'''<br>
 +
Consumer Mediation and Assistance Unit<br>
 +
800 South Victoria Avenue<br>
 +
Ventura, CA 93009<br>
 +
(805) 654-3110<br>
 +
 +
Complaints '''against an Individual''' should be mailed to:<br>
 +
'''Ventura County District Attorney'''<br>
 +
Special Prosecution Unit<br>
 +
Attn: Greg Brose<br>
 +
4245 Market Street<br>
 +
Ventura, CA 93003<br>
 +
 +
'''*Complainant and/or respondent must reside in Ventura County.'''<br>
 +
 +
 +
 +
<big>'''YOLO COUNTY:'''</big><br>
 +
 +
'''Yolo County Consumer Fraud Division'''<br>
 +
• Does not mediate landlord/tenant disputes.<br>
 +
• Mediates consumer and business disputes.<br>
 +
• Investigates consumer fraud complaints.<br>
 +
 +
'''Yolo County District Attorney Consumer Fraud Division'''<br>
 +
301 2nd Street<br>
 +
Woodland, CA 95695<br>
 +
(530) 666-8424<br> 
 +
Mailing Address:
 +
PO Box 245<br>
 +
Woodland, CA 95776<br>
 +
'''*Complainant or respondent must reside in Yolo County.'''
 +
 +
 +
'''YUBA COUNTY'''
 +
'''California Rural Legal Assistance Office'''
 +
818 D Street<br>
 +
Marysville, CA 95901<br>
 +
(530) 742-5191<br> • If cannot assist, will refer
 +
to appropriate agency.
 +
• Provides a wide variety of consumer services.
 +
• Provides landlord/tenant assistance.
 +
'''Yuba County District Attorney's Office'''
 +
215 Fifth Street<br>
 +
Marysville, CA 95901<br>
 +
(530) 749-7770<br> • Investigates fraud complaints only.
 +
• Provides referrals for consumers.
 +
• No other services.
 +
'''Publications available:''' Legal Guides
 +
'''See also:'''Small Claims Advisors and Court Locations/Small Claims Court
 +
'''Other referrals: ''' None

Revision as of 20:31, 22 June 2010

CONSUMER AGENCIES (LOCAL)

 go back


Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.


See Landlord/Tenant entry for Landlord/Tenant referrals by county.


ALAMEDA COUNTY:


Alameda County District Attorney:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates business fraud.
  • Provides referrals to other agencies.

Alameda County District Attorney
Consumer and Environmental Protection Division
7677 Oakport Street, #400
Oakland, CA 94621
(510) 569-9281
*Respondent must reside in Alameda County.


Eden Council for Hope and Opportunity, Inc. (ECHO):

  • Provides landlord/tenant counseling and mediation.
  • Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).
  • Renters Assistance Program (RAP).

Eden Council for Hope and Opportunity, Inc. (ECHO)
770 A Street
Hayward, CA 94541
Hayward, CA (510) 581-9380
Berkeley, CA (510) 845-9030
Livermore,CA (510) 449-7340
Oakland, CA (510) 836-4826 (RAP)
Renter must reside in the city of Oakland.


Berkeley Rent Stabilization Board:

  • Provides landlord/tenant counseling and mediation.
  • Provides information about rent control or general rental information for residents in Berkeley.
  • Provides general information about landlord/tenant issues for any consumer

Berkeley Rent Stabilization Board
2125 Milvia Street
Berkeley, CA 94704
(510) 644-6128
www.ci.berkeley.ca.us/rent/


BUTTE COUNTY:

Legal Services of Northern California Butte Regional Office:

  • Takes cases for low-income individuals who cannot afford legal assistance.
  • Provides assistance for landlord/tenant issues to low-income individuals and

people over 60 years old.

  • Mediates consumer and social welfare service disputes.
  • Provides referrals to other agencies.

Legal Services of Northern California Butte Regional Office
541 Normal Avenue
Chico, CA 95928
(800) 345-9491
www.lsnc.net
*Complainant and respondent must reside in Butte County.


Mediation Center of the North Valley

  • Provides mediation services for a variety of consumer related disputes.
  • Provides landlord/tenant mediation

Mediation Center of the North Valley
341 Broadway, Suite 200
Chico, CA 95928
(530) 899-2277


CONTRA COSTA COUNTY:

Contra Costa County District Attorney's Office Special Operations Division:

  • Does not mediate landlord/tenantdisputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

Contra Costa County District Attorney's Office
 Special Operations Division
725 Court Street, 4th Floor
PO Box 670
Martinez, CA 94553
(925) 646-4620


California Community Dispute Services:

  • Provides mediation arbitration conciliation for consumers and business disputes.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.

California Community Dispute Services
13925 San Pablo Avenue
San Pablo, CA 94806
(510) 231-4190


FRESNO COUNTY:

County of Fresno Rent Sense:

  • Provides recorded information on landlord/tenant issues.

County of Fresno Rent Sense
2220 Tulare Street, 6th Floor (Mailing Address only)
Fresno, CA 93721
(559) 488-3500


GLENN COUNTY: (See Butte County listing.)


HUMBOLDT COUNTY:

Humboldt District Attorney:

  • Provides referrals only.
  • Investigates Consumer Fraud.

Humboldt District Attorney
825 5th Street
Eureka, CA 95501
(707) 445-7411


KERN COUNTY:

Kern County District Attorney's Office

  • Investigates consumer fraud complaints.
  • Provides some referral information.

Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(661) 868-2340


LOS ANGELES COUNTY:

Los Angeles City Attorney Consumer Protection Section

  • Dispute resolution program available.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.

Los Angeles City Attorney Consumer Protection Section
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515 or (213) 485-8324


Los Angeles County District Attorney Consumer Protection Division:
• Does not mediate landlord/tenant issues.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.

Los Angeles County District Attorney Consumer Protection Division
201 N Figueroa, Room 1600
Los Angeles, CA 90012
(213) 580-3273
*Complainant and/or respondent must reside in Los Angeles County.


Los Angeles County Department of Consumer Affairs:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.
  • Recording provides explanations available 24 hrs./day.

Los Angeles County Department of Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012-2706
(213) 974-1452
*Complainant must reside in Los Angeles County.

Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.



Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:


South Central:

  • Provides landlord/Tenant Information.
  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Monday and Wednesday and Friday.

LA County Department of Consumer Affairs
Florence Firestone Service Center
7807 South Compton Avenue
Los Angeles, CA 90001
(323) 586-6508
(323) 260-2893


LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


San Fernando Valley:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday and Wednesday and Friday.

LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


South Bay:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday, Thursday only.

LA County Department of Consumer Affairs
24340 S Narbonne Avenue
Lomita, CA 90717
(310) 325-1035


Santa Clarita Valley

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Thursday only.

LA County Department of Consumer Affairs
23747 West Valencia Blvd
Valencia, CA 91355
(213) 974-1452


Antelope Valley:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.

• Provides referrals to other agencies.
• Open Friday 10:00 - 3:30 only.

LA County Department of Consumer Affairs
Lancaster Public Library
601 West Lancaster Boulevard
Lancaster, CA 93534
(661) 948-5029


San Gabriel Valley:

  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Provides Landlord/Tenant information.
  • Open Monday and Friday.

LA County Department of Consumer Affairs 3017 Tyler Avenue
El Monte, CA 91731
(626) 575-5425


Tenant Action Center:

  • Provides legal advice on landlord/tenant issues. Clients taken on a walk in basis.
  • Center requests a $15 donation, but no one will be turned away if money is a problem.

Tenant Action Center
318 Lincoln Boulevard, Suite 225
Venice, CA 90291
(310) 399-9255
*Complainant must be a resident of Los Angeles County.


Santa Monica City Attorney Consumer Division:
• Does not mediate landlord/tenant disputes
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.

Santa Monica City Attorney Consumer Division
1685 Main Street, Room 310
Santa Monica, CA 90401
(310) 458-8336
*Complainant and/or respondent must reside in city of Santa Monica. Business problem must originate in city of Santa Monica.


MARIN COUNTY:

Marin Consumer Protection Division:
• Does not mediate landlord/tenant disputes.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.

Marin County District Attorney Consumer Protection Division
3501 Civic Center Drive, Room 130
San Rafael, CA 94903
(415) 499-6450
*Respondent must reside in Marin County.


MENDOCINO:

Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


MONTEREY COUNTY:

Conflict Resolution and Mediation Center:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates false advertising.
  • Mediates various dispute problems.
  • Provides referrals to other agencies.

Conflict Resolution and Mediation Center:
2560 Garden Road, Suite 109
Monterey, CA 93940
(831) 649-6219


NAPA COUNTY:

Napa County Rental Information and Mediation Services:
• Provides information and mediation for disputes relating to landlord/tenant issues, fair housing, mobile homes, and neighbor disputes.

Napa County Rental Information and Mediation Services
1714 Jefferson Street
Napa, CA 94559
(707) 253-2700


ORANGE COUNTY:

Consumer and Environmental Protection Unit:
• Does not mediate landlord tenant disputes.
• Mediates consumer and business disputes.
• Investigates false advertising complaints.
• Provides referrals to other agencies.

Orange County District Attorney Economic Crimes Unit
401 Civic Center Drive, West
Santa Ana, CA 92701
(714) 834-3600
indexaspwww.orangecountyda.com/home/index.asp


RIVERSIDE COUNTY: HAS NO CONSUMER AGENCY. CONSUMERS MUST RESORT TO CIVIL RESOLUTION.


SACRAMENTO COUNTY:


Consumer and Environmental Protection Division:

  • Does not mediate landlord tenant issues.
  • Provides referrals to other agencies.

Sacramento County Consumer and Environmental Protection Division
PO Box 749
907 G Street, Suite 700
Sacramento, CA 95812-0749
(916) 874-6174


Sacramento Mediation Center:

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Mediates neighbor versus neighbor disputes.
  • Assists at Small Claims Court to attempt resolution prior to hearing at court.

Sacramento Mediation Center 2131 Capitol Avenue, Suite 205
Sacramento, CA 95816
(916) 441-7979


Human Rights Fair Housing Commission:
• Mediates landlord/tenant disputes.
• Consumers can order landlord/tenant handbook (takes 4-6 weeks) or pick one up (free) at this office.

Human Rights Fair Housing Commission
1112 I Street, Suite 250
Sacramento, CA 95814
(916) 444-6903 (Business Office)
(916) 444-0178 (HOTLINE)


SALINAS: (MONTEREY COUNTY) (Same as Monterey information)


Conflict Resolution and Mediation Center:
• Provides Landlord/Tenant Information.
• Mediates landlord/tenant disputes.
• Mediates consumer and business disputes.
• Investigates false advertising.
• Mediates various types of disputes.
• Provides referrals to other agencies.

Conflict Resolution and Mediation Center of Monterey County
2560 Garden Road, Suite 10909
Monterey, CA 93940
(408) 649-6219
(830) 424-4694


SAN BERNARDINO COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


SAN DIEGO COUNTY:

San Diego Mediation:

  • Provides mediation for a variety of disputes.
  • Provides mediation for landlord/tenant disputes.

San Diego Mediation
625 Broadway, Suite 1221
San Diego, CA 92101
(619) 238-2400
(760) 494-4728 from North County
Fax: (619) 238-8041
www.sdmediate.com
*Complainant and/or respondent must reside in San Diego County.


Tenant's Legal Center:
• Provides record landlord/tenant information.
• Assists with landlord/tenant disputes.

Tenant's Legal Center of San Diego
5252 Balboa Avenue, Suite 408
San Diego, CA 91911
(619) 571-1166
www.tenantslegalcenter.com



SAN FRANCISCO COUNTY:

Consumer Action:

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Mediates and refer various complaints.
  • Open Monday through Friday

Consumer Action
717 Market Street, Suite 310
San Francisco, CA 94103
(415) 777-9635
*Complainant and/or respondent must reside in San Francisco County.


Consumer Fraud unit:
If the consumer or business is located in San Francisco County, the Consumer Fraud unit assist with the following issues:
• If you are unable to solve a problem involving merchandise or services you've purchased.
• If you have been victimized by deceptive advertising.
• If you have not received delivery of ordered merchandise.
• If you can't straighten out a billing error with a creditor.
• If you can't get warranties or guarantees honored.
• If you are subject to unfair business practices.
• If you need help or advice regarding any consumer problem.

San Francisco County District Attorney's Office
Consumer Fraud Unit
732 Brannan Street
San Francisco, CA 94103
(415) 551-9595 (phone)
(415) 551-9504 (fax)
[http;//www.sfgov.org.site/police indexasp?id=19939/ www.sfgov.org]


San Francisco Tenants' Union:
• Provides drop-in counseling for non-members; provide phone counseling for members only.
• Provides information on tenants' rights.
• Provides assistance in tenant organizing.

San Francisco Tenants' Union:
558 Capp Street
San Francisco, CA 94110
(415) 282-6622
www.sftu.org


SAN JOAQUIN COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


SAN LUIS OBISPO COUNTY:

Economic Crime Unit, Small Claims Advisor:

  • Advise on landlord/tenant issues as they relate to Small Claims Court.
  • Accepts consumer complaints.
  • Investigates consumer fraud.
  • Investigates false advertising.
  • Provides small claims advisory.
  • Provides referrals to other agencies.
  • Open Monday through Friday 9am-4pm.

San Luis Obispo County District Attorney
Government Center
1050 Monterey Street, Room 235
San Luis Obispo, CA 93408
(805) 781-5856


SAN MATEO COUNTY:

San Mateo Hall of Justice and Records

  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates consumer fraud complaints.

San Mateo County District Attorney
Consumer and Environmental Protection Unit
Hall of Justice and Records
400 County Center, 4th Floor
Redwood City, CA 94063
(650) 363-4651
*Respondent must reside in San Mateo County


Peninsula Conflict Resolution Center

  • Conflict Prevention, Management, & Resolution Services.
  • Mediates landlord/tenant disputes.
  • No legal advise given.
  • Fees charged for consumers residing in: Menlo Park, Atherton, Hillsboro, Pacifica.

Peninsula Conflict Resolution Center
520 S. El Camino Real, #640
San Mateo, CA 94402
(650) 373-3490


SANTA BARBARA COUNTY:

Santa Barbara Consumer Mediation Program:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

Santa Barbara County District Attorney
Consumer Mediation Program
118 East Figueroa Street
Santa Barbara, CA 93101
(805) 568-2390
*Complainant and/or respondent must reside in Santa Barbara County.


Santa Barbara Rental Housing Mediation Task Force

  • Mediates landlord/tenant disputes.

Santa Barbara Rental Housing Mediation Task Force
423 W Victoria Street
Santa Barbara, CA 93101
(805) 730-1523


DA's Consumer Mediation Center:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

District Attorney's Consumer Mediation Center
115 Civic Center Plaza
Lompoc, CA 93436
(805) 737-7767


Santa Maria Consumer Mediation Program:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

District Attorney's Office of Santa Maria
Consumer Mediation Program
312-D East Cook Street
Santa Maria, CA 93454
(805) 346-7516


SANTA CLARA COUNTY:

Consumer Protection Unit/Small Claims Advisory

  • Provides landlord/tenant information.
  • Mediates consumer and business disputes.
  • Serves as small claims advisory.
  • Provides referrals to other agencies.

Santa Clara County District Attorney
Consumer Protection Unit/Small Claims Advisory
County Government Center
70 West Hedding Street
West Wing, Fourth Floor
San Jose, CA 95110-1705
(408) 792-2880
(408) 279-8742 (fax)
*Complainant and/or respondent must reside in Santa Clara County.


SANTA CRUZ COUNTY:

Santa Cruz County Consumer Affairs:

  • Mediates consumer and business disputes.
  • Provides information on various consumer problems.
  • Investigates consumer fraud complaints.
  • Provides referrals to other agencies.
  • Mediates Landlord/Tenant disputes.

Santa Cruz County Consumer Affairs 701 Ocean Street, Room 200
Santa Cruz, CA 95060
(831) 454-2050
(831) 454-2128 (Landlord/Tenant)
*Complainant and/or respondent must reside in Santa Cruz County.


Conflict Resolution Center:
• Provides landlord/tenant information.
• Provides on-site workshops to teach consumers tools and skills for effective conflict resolutions.
• Mediates a variety of consumer and business disputes.

Conflict Resolution Center of Santa Cruz County
783 Rio Del Mar Boulevard, Suite 65
Aptos, CA 95003
(831) 685-3403


SOLANO COUNTY:


Solano DA's Consumer Affairs Unit:

  • Does not mediate landlord/tenant disputes.
  • No mediation for consumer and business disputes.
  • Investigates consumer fraud if a pattern exists.
  • Provides referrals to other agencies.

Solano County District Attorney Consumer Affairs Unit
675 Texas St.
Fairfield, CA 94533
(707) 784-6800
(707) 784-7986 Fax
*Complainant and/or respondent must reside in Solano County.


SONOMA COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


STANISLAUS COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


TEHAMA COUNTY: Refer to civil resolution sources (Small Claims, private attorney, and Better Business Bureau).


VENTURA COUNTY:

Ventura County Consumer Mediation and Assistance Unit:
• Provides landlord/tenant information.
• Mediates landlord/tenant disputes.
• Mediates consumer and business disputes.
• Assists and Mediates small claims issues.
• Provides referrals to other agencies.

Ventura County District Attorney
Consumer Mediation and Assistance Unit
800 South Victoria Avenue
Ventura, CA 93009
(805) 654-3110

Complaints against an Individual should be mailed to:
Ventura County District Attorney
Special Prosecution Unit
Attn: Greg Brose
4245 Market Street
Ventura, CA 93003

*Complainant and/or respondent must reside in Ventura County.


YOLO COUNTY:

Yolo County Consumer Fraud Division
• Does not mediate landlord/tenant disputes.
• Mediates consumer and business disputes.
• Investigates consumer fraud complaints.

Yolo County District Attorney Consumer Fraud Division
301 2nd Street
Woodland, CA 95695
(530) 666-8424
Mailing Address: PO Box 245
Woodland, CA 95776
*Complainant or respondent must reside in Yolo County.


YUBA COUNTY California Rural Legal Assistance Office 818 D Street
Marysville, CA 95901
(530) 742-5191
• If cannot assist, will refer to appropriate agency. • Provides a wide variety of consumer services. • Provides landlord/tenant assistance. Yuba County District Attorney's Office 215 Fifth Street
Marysville, CA 95901
(530) 749-7770
• Investigates fraud complaints only. • Provides referrals for consumers. • No other services. Publications available: Legal Guides See also:Small Claims Advisors and Court Locations/Small Claims Court Other referrals: None




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