State of California California Department of Consumer Affairs

Consumer Agencies (Local)

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<p>Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.</p><br>  
<p>Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.</p><br>  
-
 
'''See Landlord/Tenant''' entry for Landlord/Tenant referrals by county.<br>
'''See Landlord/Tenant''' entry for Landlord/Tenant referrals by county.<br>
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* Investigates business fraud.<br>  
* Investigates business fraud.<br>  
* Provides referrals to other agencies.<br>
* Provides referrals to other agencies.<br>
-
 
'''Alameda County District Attorney'''<br>
'''Alameda County District Attorney'''<br>
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* Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).<br>  
* Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).<br>  
* Renters Assistance Program (RAP).<br>
* Renters Assistance Program (RAP).<br>
-
 
'''Eden Council for Hope and Opportunity, Inc. (ECHO)'''<br>
'''Eden Council for Hope and Opportunity, Inc. (ECHO)'''<br>
770 A Street<br>
770 A Street<br>
Hayward, CA 94541<br>
Hayward, CA 94541<br>
-
 
Hayward, CA (510) 581-9380<br>
Hayward, CA (510) 581-9380<br>
Berkeley, CA (510) 845-9030<br>
Berkeley, CA (510) 845-9030<br>
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* Provides information about rent control or general rental information for residents in Berkeley.<br>  
* Provides information about rent control or general rental information for residents in Berkeley.<br>  
* Provides general information about landlord/tenant issues for any consumer<br>
* Provides general information about landlord/tenant issues for any consumer<br>
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'''Berkeley Rent Stabilization Board'''<br>
'''Berkeley Rent Stabilization Board'''<br>
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<big>'''BUTTE COUNTY:'''</big><br>
<big>'''BUTTE COUNTY:'''</big><br>
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'''Legal Services of Northern California Butte Regional Office:'''<br>
'''Legal Services of Northern California Butte Regional Office:'''<br>
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* Mediates consumer and social welfare service disputes.<br>  
* Mediates consumer and social welfare service disputes.<br>  
* Provides referrals to other agencies.<br>
* Provides referrals to other agencies.<br>
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'''Legal Services of Northern California Butte Regional Office'''<br>
'''Legal Services of Northern California Butte Regional Office'''<br>
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[http://www.lsnc.net/ '''www.lsnc.net''']<br>
[http://www.lsnc.net/ '''www.lsnc.net''']<br>
'''*Complainant and respondent must reside in Butte County.'''<br>
'''*Complainant and respondent must reside in Butte County.'''<br>
 +
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* Provides mediation services for a variety of consumer related disputes.<br>  
* Provides mediation services for a variety of consumer related disputes.<br>  
* Provides landlord/tenant mediation<br>
* Provides landlord/tenant mediation<br>
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'''Mediation Center of the North Valley'''<br>
'''Mediation Center of the North Valley'''<br>
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<big>'''CONTRA COSTA COUNTY:'''</big><br>
<big>'''CONTRA COSTA COUNTY:'''</big><br>
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'''Contra Costa County District Attorney's Office Special Operations Division:'''<br>
'''Contra Costa County District Attorney's Office Special Operations Division:'''<br>
-
Does not mediate landlord/tenantdisputes.<br>
+
* Does not mediate landlord/tenantdisputes.<br>
-
Mediates consumer and business disputes.<br>  
+
* Mediates consumer and business disputes.<br>  
-
Provides referrals to other agencies.<br>  
+
* Provides referrals to other agencies.<br>  
'''Contra Costa County District Attorney's Office<br>
'''Contra Costa County District Attorney's Office<br>
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Martinez, CA 94553<br>
Martinez, CA 94553<br>
(925) 646-4620<br>
(925) 646-4620<br>
 +
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Fresno, CA 93721<br>
Fresno, CA 93721<br>
(559) 488-3500<br>
(559) 488-3500<br>
 +
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<big>'''HUMBOLDT COUNTY:'''</big><br>  
<big>'''HUMBOLDT COUNTY:'''</big><br>  
-
 
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'''Humboldt District Attorney:'''<br>
'''Humboldt District Attorney:'''<br>
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<big>'''KERN COUNTY:'''</big><br>
<big>'''KERN COUNTY:'''</big><br>
-
 
-
 
'''Kern County District Attorney's Office'''<br>
'''Kern County District Attorney's Office'''<br>
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<big>'''LOS ANGELES COUNTY:'''</big><br>
<big>'''LOS ANGELES COUNTY:'''</big><br>
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'''Los Angeles City Attorney Consumer Protection Section'''<br>
'''Los Angeles City Attorney Consumer Protection Section'''<br>
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(323) 586-6508<br>
(323) 586-6508<br>
(323) 260-2893<br>
(323) 260-2893<br>
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-
'''South Bay:'''  
+
'''South Bay:'''<br>
-
* Provides Landlord/Tenant Information.  
+
* Provides Landlord/Tenant Information.<br>
-
* Mediates landlord/tenant disputes.  
+
* Mediates landlord/tenant disputes.<br>
-
* Mediates consumer and business disputes.  
+
* Mediates consumer and business disputes.<br>
-
* Provides referrals to other agencies.  
+
* Provides referrals to other agencies.<br>
-
* Open Tuesday, Thursday only.  
+
* Open Tuesday, Thursday only.<br>
 +
 
 +
'''LA County Department of Consumer Affairs'''<br>
 +
24340 S Narbonne Avenue<br>
 +
Lomita, CA 90717<br>
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(310) 325-1035<br>
 +
 
 +
 
 +
 
 +
'''Santa Clarita Valley'''<br>
 +
* Provides Landlord/Tenant Information.<br>
 +
* Mediates landlord/tenant disputes.<br>
 +
* Mediates consumer and business disputes.<br>
 +
* Provides referrals to other agencies.<br>
 +
* Open Thursday only.<br>
 +
 
 +
'''LA County Department of Consumer Affairs'''<br>
 +
23747 West Valencia Blvd<br>
 +
Valencia, CA 91355<br>
 +
(213) 974-1452<br>
 +
 
 +
 +
 
 +
 

Revision as of 18:50, 22 June 2010

CONSUMER AGENCIES (LOCAL)

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Many of the local consumer agencies listed below are able to provide consumer assistance for a variety of issues. If no county is listed, the consumer may have to resort to Small Claims Court, the Better Business Bureau, or a private attorney.


See Landlord/Tenant entry for Landlord/Tenant referrals by county.


ALAMEDA COUNTY:


Alameda County District Attorney:

  • Does not mediate landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Investigates business fraud.
  • Provides referrals to other agencies.

Alameda County District Attorney
Consumer and Environmental Protection Division
7677 Oakport Street, #400
Oakland, CA 94621
(510) 569-9281
*Respondent must reside in Alameda County.


Eden Council for Hope and Opportunity, Inc. (ECHO):

  • Provides landlord/tenant counseling and mediation.
  • Offers assistance to renters who have experienced temporary financial setback repayment contract set up with landlord).
  • Renters Assistance Program (RAP).

Eden Council for Hope and Opportunity, Inc. (ECHO)
770 A Street
Hayward, CA 94541
Hayward, CA (510) 581-9380
Berkeley, CA (510) 845-9030
Livermore,CA (510) 449-7340
Oakland, CA (510) 836-4826 (RAP)
Renter must reside in the city of Oakland.


Berkeley Rent Stabilization Board:

  • Provides landlord/tenant counseling and mediation.
  • Provides information about rent control or general rental information for residents in Berkeley.
  • Provides general information about landlord/tenant issues for any consumer

Berkeley Rent Stabilization Board
2125 Milvia Street
Berkeley, CA 94704
(510) 644-6128
www.ci.berkeley.ca.us/rent/


BUTTE COUNTY:

Legal Services of Northern California Butte Regional Office:

  • Takes cases for low-income individuals who cannot afford legal assistance.
  • Provides assistance for landlord/tenant issues to low-income individuals and

people over 60 years old.

  • Mediates consumer and social welfare service disputes.
  • Provides referrals to other agencies.

Legal Services of Northern California Butte Regional Office
541 Normal Avenue
Chico, CA 95928
(800) 345-9491
www.lsnc.net
*Complainant and respondent must reside in Butte County.


Mediation Center of the North Valley

  • Provides mediation services for a variety of consumer related disputes.
  • Provides landlord/tenant mediation

Mediation Center of the North Valley
341 Broadway, Suite 200
Chico, CA 95928
(530) 899-2277


CONTRA COSTA COUNTY:

Contra Costa County District Attorney's Office Special Operations Division:

  • Does not mediate landlord/tenantdisputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.

Contra Costa County District Attorney's Office
Special Operations Division
725 Court Street, 4th Floor
PO Box 670
Martinez, CA 94553
(925) 646-4620


California Community Dispute Services:

  • Provides mediation arbitration conciliation for consumers and business disputes.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.

California Community Dispute Services
13925 San Pablo Avenue
San Pablo, CA 94806
(510) 231-4190


FRESNO COUNTY:

County of Fresno Rent Sense:

  • Provides recorded information on landlord/tenant issues.

County of Fresno Rent Sense
2220 Tulare Street, 6th Floor (Mailing Address only)
Fresno, CA 93721
(559) 488-3500


GLENN COUNTY: (See Butte County listing.)


HUMBOLDT COUNTY:

Humboldt District Attorney:

  • Provides referrals only.
  • Investigates Consumer Fraud.

Humboldt District Attorney
825 5th Street
Eureka, CA 95501
(707) 445-7411


KERN COUNTY:

Kern County District Attorney's Office

  • Investigates consumer fraud complaints.
  • Provides some referral information.

Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(661) 868-2340


LOS ANGELES COUNTY:

Los Angeles City Attorney Consumer Protection Section

  • Dispute resolution program available.
  • Investigates consumer fraud.
  • Provides referrals to other agencies.

Los Angeles City Attorney Consumer Protection Section
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515 or (213) 485-8324


Los Angeles County District Attorney Consumer Protection Division:
• Does not mediate landlord/tenant issues.
• Investigates consumer fraud complaints.
• Provides referrals to other agencies.

Los Angeles County District Attorney Consumer Protection Division
201 N Figueroa, Room 1600
Los Angeles, CA 90012
(213) 580-3273
*Complainant and/or respondent must reside in Los Angeles County.


Los Angeles County Department of Consumer Affairs:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Provides counseling/mediation on topics such as billing errors, credit reports, contracts, purchases, door to-door sales, warranties, car purchases, and car repossession.
  • Recording provides explanations available 24 hrs./day.

Los Angeles County Department of Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012-2706
(213) 974-1452
*Complainant must reside in Los Angeles County.

Note: The Los Angeles County Department of Consumer Affairs is not affiliated with the State of California Department of Consumer Affairs.



Los Angeles County Department of Consumer Affairs has seven part-time branch offices as follows:


South Central:

  • Provides landlord/Tenant Information.
  • Mediates landlord/tenant issues.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Monday and Wednesday and Friday.

LA County Department of Consumer Affairs
Florence Firestone Service Center
7807 South Compton Avenue
Los Angeles, CA 90001
(323) 586-6508
(323) 260-2893


LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


San Fernando Valley:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday and Wednesday and Friday.

LA County Department of Consumer Affairs
14340 Sylvan St
. Van Nuys, CA 91411
(818) 901-3829


South Bay:

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Tuesday, Thursday only.

LA County Department of Consumer Affairs
24340 S Narbonne Avenue
Lomita, CA 90717
(310) 325-1035


Santa Clarita Valley

  • Provides Landlord/Tenant Information.
  • Mediates landlord/tenant disputes.
  • Mediates consumer and business disputes.
  • Provides referrals to other agencies.
  • Open Thursday only.

LA County Department of Consumer Affairs
23747 West Valencia Blvd
Valencia, CA 91355
(213) 974-1452





Consumer Resource & Referral Guide Consumer Resource & Referral Guide
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