From Consumer Wiki
Most software packages provide a limited warranty, a disclaimer of warranty, a limitation of liability, an End-User License Agreement (EULA) and other general provisions. The disclaimer of warranty will state the specifics of what is covered or not covered by the manufacturer's warranty. The limitation of liability limits the manufacturer's liability for damages incurred as a result of the use of the software. The other general provisions are what the manufacturer will provide for the user, as well as other applicable restrictions. Pertinent information should be printed on the software packaging indicating the amount of Random Access Memory (RAM) needed to install the program in the computer.
Return or refunds:
Store policy will identify conditions of return or refund and whether or not a consumer will give a cash refund, store credit, or exchanges for the amount of the purchase price, the applicable time period, type of merchandise and other related conditions covered under the policy.
Manufacturer conditions of warranty:
Will most likely provide a limited warranty disclaimer and and a disclaimer of warranty.
The US Copyrights Office Library of Congress copyright covers exclusive right to the publication, production, or sale of software.
US Copyrights Office Library of Congress
101 Independence Avenue, SE
Washington, DC 20559
Information on fraud:
Department of Justice
Office of the Attorney General
1300 I Street
Sacramento, CA 95814
(800) 952-5225 (CA Callers)
(916) 322-3360 (Out of State)
(916) 323-5341 Fax
(800) 952-5548 (TDD in CA)
(916) 327-5564 (TDD Out of State)