Complaint Resolution Program (DCA)

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COMPLAINT RESOLUTION PROGRAM (DCA) go back

The California Department of Consumer Affairs, Complaint Resolution Program, mediates consumer complaints involving industries regulated by the following programs:

Bureau of Security and Investigative Services (BSIS), Bureau of Electronic and Appliance Repair (BEAR), Bureau of Automotive Repair (BAR), Bureau of Home Furnishings and Thermal Insulation (BHFTI), and the Cemetery and Funeral Bureau (CFB).

The Complaint Resolution Program works with disputing parties to promote a mutually acceptable resolution. The impartial representative will examine issues and facts involved in the dispute and will assist in resolution. Representatives can propose terms to settle disputes but will not dictate settlement terms. If disputes cannot be resolved through mediation, the Program may refer the consumer to small claims court or other civil remedy, if appropriate. Complaint jurisdiction:
<p>Resolves consumer disputes in these areas: Possible refunds deposits, repairs/rework, service exchange, warranties, service contracts, contract compliance.

Complaints outside jurisdiction:

Complaints that do not fall under department jurisdiction will be referred to the appropriate agency.

Complaint Resolution Program
Headquarters
1625 N. Market Blvd. Suite S202
Sacramento, CA 95834
(916) 574-7950
(916) 574-8675 Fax

South El Monte Office
1180 Durfee Avenue, Suite 125
South El Monte, CA 91733
(626) 575-7037
(626) 575-6654 Fax

Riverside Office
3737 Main Street, Suite 650
Riverside, CA 92501
(951) 782-4263
(951) 320-2039 Fax

Hayward Office
22320 Foothill Blvd., Suite 500
Hayward, CA 94541
(510) 888-7062
(510) 888-7060 Fax

Consumer Information Center
(800) 952-5210
Complaint forms, publications

Consumer Resource & Referral Guide
Directory of State Agencies
Directory of Federal Agencies
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