Complaint Resolution Program (DCA) - Revision history

Cicjscribner at 23:31, 7 March 2011

2011-03-07T23:31:25Z

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Cicjscribner at 17:30, 27 December 2010

2010-12-27T17:30:44Z

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-	[http://www.bsis.ca.gov/ '''Bureau of Security and Investigative Services (BSIS)''']<br> [http://www.bearhfti.ca.gov/ '''Bureau of Electronic and Appliance Repair ~~(BEAR)~~''']<br> [http://www.bar.ca.gov/ '''Bureau of Automotive Repair (BAR~~)''']<br>~~	+	[http://www.bsis.ca.gov/ '''Bureau of Security and Investigative Services (BSIS)''']<br> [http://www.bearhfti.ca.gov/ '''Bureau of Electronic and Appliance Repair and Home Furnishings and Thermal Insulation''']<br>
-	~~[http://www.bearhfti.ca.gov/ '''Bureau of Home Furnishings and Thermal Insulation (BHFTI~~)''']<br>	+	[http://www.bar.ca.gov/ '''Bureau of Automotive Repair (BAR)''']<br>
	[http://www.cfb.ca.gov/ '''Cemetery and Funeral Bureau (CFB)''']<br>		[http://www.cfb.ca.gov/ '''Cemetery and Funeral Bureau (CFB)''']<br>

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	(626) 575-7037<br>		(626) 575-7037<br>
	(626) 575-6654 Fax<br>		(626) 575-6654 Fax<br>
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Cicjscribner at 21:31, 15 September 2010

2010-09-15T21:31:45Z

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Cicjscribner at 21:33, 28 July 2010

2010-07-28T21:33:16Z

← Older revision		Revision as of 21:33, 28 July 2010
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	<p>Resolves consumer disputes in these areas: Possible refunds deposits, repairs/rework, service		<p>Resolves consumer disputes in these areas: Possible refunds deposits, repairs/rework, service
	exchange, warranties, service contracts, contract compliance.</p><br>		exchange, warranties, service contracts, contract compliance.</p><br>
-

	'''Complaints outside jurisdiction:'''<br>		'''Complaints outside jurisdiction:'''<br>
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-	South El Monte Office<br>	+	'''South El Monte Office'''<br>
	1180 Durfee Avenue, Suite 125<br>		1180 Durfee Avenue, Suite 125<br>
	South El Monte, CA 91733<br>		South El Monte, CA 91733<br>
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-	Riverside Office<br>	+	'''Riverside Office'''<br>
	3737 Main Street, Suite 650<br>		3737 Main Street, Suite 650<br>
	Riverside, CA 92501<br>		Riverside, CA 92501<br>
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-	Hayward Office<br>	+	'''Hayward Office'''<br>
	22320 Foothill Blvd., Suite 500<br>		22320 Foothill Blvd., Suite 500<br>
	Hayward, CA 94541<br>		Hayward, CA 94541<br>

Cicjscribner at 21:32, 28 July 2010

2010-07-28T21:32:37Z

← Older revision		Revision as of 21:32, 28 July 2010
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-	<p>The California Department of Consumer Affairs, Complaint Resolution Program, mediates consumer complaints involving industries regulated by the following programs:</p>	+	<p>The California Department of Consumer Affairs, Complaint Resolution Program, mediates consumer complaints involving industries regulated by the following programs:</p>
		+

	[http://www.bsis.ca.gov/ '''Bureau of Security and Investigative Services (BSIS)''']<br> [http://www.bearhfti.ca.gov/ '''Bureau of Electronic and Appliance Repair (BEAR)''']<br> [http://www.bar.ca.gov/ '''Bureau of Automotive Repair (BAR)''']<br>		[http://www.bsis.ca.gov/ '''Bureau of Security and Investigative Services (BSIS)''']<br> [http://www.bearhfti.ca.gov/ '''Bureau of Electronic and Appliance Repair (BEAR)''']<br> [http://www.bar.ca.gov/ '''Bureau of Automotive Repair (BAR)''']<br>
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-	<p>The Complaint Resolution Program works with disputing parties to promote a mutually acceptable resolution. The impartial representative will examine issues and facts involved in the dispute and will assist in resolution. Representatives can propose terms to settle disputes but will not dictate settlement terms. If disputes cannot be resolved through mediation, the Program may refer the consumer to small claims court or other civil remedy, if appropriate.	+	<p>The Complaint Resolution Program works with disputing parties to promote a mutually acceptable resolution. The impartial representative will examine issues and facts involved in the dispute and will assist in resolution. Representatives can propose terms to settle disputes but will not dictate settlement terms. If disputes cannot be resolved through mediation, the Program may refer the consumer to small claims court or other civil remedy, if appropriate.</p><br>

Cicjscribner at 21:32, 28 July 2010

2010-07-28T21:32:06Z

← Older revision		Revision as of 21:32, 28 July 2010
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	<p>The California Department of Consumer Affairs, Complaint Resolution Program, mediates consumer complaints involving industries regulated by the following programs:</p>		<p>The California Department of Consumer Affairs, Complaint Resolution Program, mediates consumer complaints involving industries regulated by the following programs:</p>

-	~~<p>'''~~[http://www.bsis.ca.gov/ Bureau of Security and Investigative Services (BSIS)], [http://www.bearhfti.ca.gov/ Bureau of Electronic and Appliance Repair (BEAR)], [http://www.bar.ca.gov/ Bureau of Automotive Repair (BAR)], [http://www.bearhfti.ca.gov/ Bureau of Home Furnishings and Thermal Insulation (BHFTI)]~~, and the~~ [http://www.cfb.ca.gov/ Cemetery and Funeral Bureau (CFB)].'''~~</p>~~<br>	+	[http://www.bsis.ca.gov/ '''Bureau of Security and Investigative Services (BSIS)''']<br> [http://www.bearhfti.ca.gov/ '''Bureau of Electronic and Appliance Repair (BEAR)''']<br> [http://www.bar.ca.gov/ '''Bureau of Automotive Repair (BAR)''']<br>
		+	[http://www.bearhfti.ca.gov/ '''Bureau of Home Furnishings and Thermal Insulation (BHFTI)''']<br>
		+	[http://www.cfb.ca.gov/ '''Cemetery and Funeral Bureau (CFB)''']<br>

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COMPLAINT RESOLUTION PROGRAM (DCA)

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The California Department of Consumer Affairs, Complaint Resolution Program, mediates consumer complaints involving industries regulated by the following programs:

'''[http://www.bsis.ca.gov/ Bureau of Security and Investigative Services (BSIS)], [http://www.bearhfti.ca.gov/ Bureau of Electronic and Appliance Repair (BEAR)], [http://www.bar.ca.gov/ Bureau of Automotive Repair (BAR)], [http://www.bearhfti.ca.gov/ Bureau of Home Furnishings and Thermal Insulation (BHFTI)], and the [http://www.cfb.ca.gov/ Cemetery and Funeral Bureau (CFB)].''' 

The Complaint Resolution Program works with disputing parties to promote a mutually acceptable resolution. The impartial representative will examine issues and facts involved in the dispute and will assist in resolution. Representatives can propose terms to settle disputes but will not dictate settlement terms. If disputes cannot be resolved through mediation, the Program may refer the consumer to small claims court or other civil remedy, if appropriate.

'''Complaint jurisdiction:''' 
Resolves consumer disputes in these areas: Possible refunds deposits, repairs/rework, service
exchange, warranties, service contracts, contract compliance. 

'''Complaints outside jurisdiction:''' 
Complaints that do not fall under department jurisdiction will be referred to the appropriate agency. 

'''Complaint Resolution Program''' 
'''Headquarters''' 
1625 N. Market Blvd. Suite S202 
Sacramento, CA 95834 
(916) 574-7950 
(916) 574-8675 Fax 

South El Monte Office 
1180 Durfee Avenue, Suite 125 
South El Monte, CA 91733 
(626) 575-7037 
(626) 575-6654 Fax 

Riverside Office 
3737 Main Street, Suite 650 
Riverside, CA 92501 
(951) 782-4263 
(951) 320-2039 Fax 

Hayward Office 
22320 Foothill Blvd., Suite 500 
Hayward, CA 94541 
(510) 888-7062 
(510) 888-7060 Fax 

'''Consumer Information Center''' 
(800) 952-5210 
Complaint forms, publications 

[[file:green_arrow.jpg|link=http://www.dca.ca.gov/publications/guide/index.shtml|Consumer Resource & Referral Guide]]
Consumer Resource & Referral Guide 
[[file:green_arrow.jpg|link=http://www.ca.gov/CaSearch/Agencies.aspx|Directory of State Agencies ]]
Directory of State Agencies 
[[file:green_arrow.jpg|link=http://www.dca.ca.gov/consumer/links_federal.shtml|Directory of Federal Agencies]]
Directory of Federal Agencies 
[[file:green_dca.jpg|link=http://www.dca.ca.gov/|Return to DCA Home Page]]
Return to DCA Home Page