State of California California Department of Consumer Affairs

Collection Agency (Complaint Referral Guide)

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705-Attorney General

COLLECTION AGENCY (COMPLAINT REFERRAL GUIDE)

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As of June 30, 1992, the California Department of Consumer Affairs (DCA) no longer has jurisdiction over the collection agency industry due to a sunset provision in the Collection Agency Act. Because DCA continues to receive complaints on the industry, a referral guide was created to assist consumers. The state, federal, and local agencies listed may assist consumers, inform them of their rights, or instruct them how to resolve their concerns or complaints.


All local agencies listed request referrals be directed to the county in which the collection agency is located:



STATE:

The Office of the Attorney General enforces all consumer laws by seeking injunctions and civil penalties; it has the jurisdiction to stop a particular business practice and seek penalties for violations of the law.


California Department of Justice
Office of the Attorney General
Public Inquiry Unit
1300 I Street
Sacramento, CA 95814

Mailing Address:
PO Box 944255
Sacramento, CA 94244-2550

(800) 952-5225 (CA Callers)
(916) 322-3360 (Out of State)
(916) 323-5341 Fax
(800) 952-5548 (TDD in CA)
(916) 327-5564 (TDD Out of State)


California Department of Justice
Office of the Attorney General
300 South Spring Street, Suite #1700
Los Angeles, CA 90013
(800) 952-5225
(213) 897-2000


FEDERAL:

The Federal Trade Commission regulates misleading, deceptive, and unfair business practices and administers federal laws concerning antitrust practices, as well as consumer protection laws. The FTC does not remedy individual cases but determines whether a particular practice injures the public generally. Complaints from consumers may help convince the Commission to investigate a collection agency.


Regional offices for Northern California, Hawaii, and Nevada:

Federal Trade Commission
901 Market Street, #570
San Francisco, CA 94103
(877) 382-4357
www.ftc.gov


Regional offices for Southern California and Arizona:

Federal Trade Commission
10877 Wilshire Boulevard, #700
Los Angeles, CA 90024
(877) 382-4357
(310) 824-4300


SOME DISTRICT ATTORNEYS TAKE COLLECTION AGENCY COMPLAINTS. A DISTRICT ATTORNEY'S OFFICE MAY OR MAY NOT BE ABLE TO ASSIST CONSUMERS BECAUSE OF LACK OF STAFF OR FUNDING.


CONSUMERS SHOULD CONTACT THE DISTRICT ATTORNEY'S OFFICE IN THE COUNTY IN WHICH THEY RESIDE TO SEE IF THEY CAN PROVIDE ASSISTANCE.



TRADE ASSOCIATION:

The American Collectors Association (for collection agencies) accepts complaints against member collection services that handle overdue accounts for retail, professional, and commercial credit grantors. The association can take disciplinary action against its members.


American Collectors Association
Members Only
4040 West 70th Street
Minneapolis, MN 55439-0106
(952) 926-6547


BETTER BUSINESS BUREAU: (by district)

If a consumer files a complaint against a collection agency before the agency becomes involved, the Better Business Bureau (BBB) can mediate. Once the collection agency gets involved, the Better Business Bureau cannot help the consumer. Complaints must be made on forms provided by the Better Business Bureau.




Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
Return to DCA Home Page Return to DCA Home Page

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