Booking Agency/Tour
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Tour agencies sell packaged tours to travel agencies, buying in "bulk" from suppliers such as airlines, hotels, bus companies, cruise companies, and other tour operators. Tour agencies may have their own associations to mediate disputes.
The National Tour Association will take complaints about a tour agency (if a member of the association) and mediate between parties; otherwise, it becomes a Better Business Bureau or civil issue.
National Tour Association
(800) 682-8886
United States Tour Operators Association
(212) 599-6599
Publications available: None are offered by the Consumer Information Center
See also: None
Other referrals: Attorney General, Small Claims Court, Travel Agency, and Travel Agent
Consumer Resource & Referral Guide
Directory of State Agencies
Directory of Federal Agencies
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