State of California California Department of Consumer Affairs

Better Business Bureau

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The Better Business Bureaus (BBB) is a non-profit service organization supported by businesses which stress compliance with ethical standards of marketplace conduct. The BBB will arbitrate consumer business disputes informally and privately if the consumer and business cannot resolve an issue. Both parties must agree to the arbitration decision, which is final and binding.

The BBB also has a variety of pamphlets and other educational materials to inform consumers about purchasing and to provide performance reports on individual companies.

Council of Better Business Bureaus
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
(703) 276-0100

The BBB cannot assist with:

  • Legal advice or where legal action was initiated
  • Collection of debts
  • Debt collection mediation once collection agency is involved
  • Credit ratings on companies or individuals
  • Employer-employee or non-business disputes
  • Malpractice claims against doctors, dentists, lawyers, etc.
  • Test or rate products, or judge prices per se
  • Does not endorse, recommend, or disapprove of any product, service, or company
  • Tenant/landlord issues
  • State or government agency issues
  • Old complaints (if over a year old may not be investigated)

Portions of Fresno, Inyo, Kern, Kings, Madera, Mariposa, Merced, Mono and Tulare Counties:

Central California
4201 W. Shaw Avenue, Suite 107
Fresno, CA 93722
Phone: (559) 222-8111
Fax: (559) 228-6518

Portions of Kern, Kings, Inyo, Tulare, and Mono Counties:

1601 H Street, Suite 101
Bakersfield, CA 93301
Phone: (661) 322-2074
Fax: (661) 322-8318

Butte, Colusa, El Dorado, Glenn, Lassen, Modoc, Nevada, Placer, Plumas, Sacramento, Shasta, Sierra, Siskiyou, Sutter, Tehama, Trinity, Yolo, and Yuba Counties:

3075 Beacon Blvd.
West Sacramento, CA 95691
Phone: (916) 443-6843
Fax: (916) 443-0376

Northern Nevada and the Lake Tahoe Basin:

991 Bible Way
Reno, NV 89502
Phone: (775) 322-0657
Fax: (775) 322-8163

Northern San Joaquin Valley & Mother Lode:

11 S. San Joaquin Street, Suite 803
Stockton, CA 95202-3202
Phone: (209) 948-4880
Fax: (209) 465-6302

San Diego and Imperial counties:

5050 Murphy Canyon, Suite 110
San Diego, CA 92123
Phone: (858) 496-2131
Fax: (858) 496-2141

Santa Clara, San Benito, Santa Cruz, and Monterey counties:

1112 S. Bascom Avenue
San Jose, CA 95128
Phone: (408) 278-7400
Fax: (408) 278-7444

San Francisco Bay Area and Northern Coastal California:

1000 Broadway, Suite 625
Oakland, CA 94607
Phone: (510) 844-2000
Fax: (510) 844-2100

Los Angeles, Orange, Riverside, and San Bernardino Counties:

315 N. La Cadena
Colton, CA 92324-2927
Phone: (909) 825-7280
Fax: (909) 825-6246

Ventura, Santa Barbara, and San Luis Obispo Counties:

213 Santa Barbara Street
Santa Barbara, CA 93101
Phone: (805) 963-8657
Fax: (805) 962-8557

Publications available: None are offered by the Consumer Information Center

See also: None

Other referrals: Arbitration Certification Program/Arbitration additional listings (see other states)

Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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