State of California California Department of Consumer Affairs

Better Business Bureau

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908-Better Business Bureau


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The Better Business Bureaus (BBB) is a non-profit service organization supported by businesses which stress compliance with ethical standards of marketplace conduct. The BBB will arbitrate consumer business disputes informally and privately if the consumer and business cannot resolve an issue. Both parties must agree to the arbitration decision, which is final and binding.

The BBB also has a variety of pamphlets and other educational materials to inform consumers about purchasing and to provide performance reports on individual companies.

Council of Better Business Bureaus
4200 Wilson Boulevard, Suite 600
Arlington, VA 22201
(703) 276-0100
(703) 525-8277 Fax
(800) 955-5100 Auto Line

The BBB cannot assist with:

  • Legal advice or where legal action was initiated
  • Collection of debts
  • Debt collection mediation once collection agency is involved
  • Credit ratings on companies or individuals
  • Employer-employee or non-business disputes
  • Malpractice claims against doctors, dentists, lawyers, etc.
  • Test or rate products, or judge prices per se
  • Does not endorse, recommend, or disapprove of any product, service, or company
  • Tenant/landlord issues
  • State or government agency issues
  • Old complaints (if over a year old may not be investigated)

Portions of Fresno, Inyo, Kern, Kings, Madera, Mariposa, Mono and Tulare Counties:

Central California
4201 W. Shaw Avenue, Suite 107
Fresno, CA 93722
(559) 222-8111
(559) 228-6518 Fax
Email -

Portions of Kern, Kings, Inyo, Tulare, and Mono Counties:

1601 H Street, Suite 101
Bakersfield, CA 93301
(661) 322-2074
(661) 322-8318 Fax
Email -

Butte, Colusa, El Dorado, Glenn, Lake Tahoe basin, Lassen, Modoc, Mother Lode, Placer, Plumas, Sacramento, San Joaquin, Shasta, Sierra, Siskiyou, Sutter, Tehama, Trinity, Yolo, and Yuba Counties:

3075 Beacon Blvd.
West Sacramento, CA 95691
(916) 443-6843
(916) 443-0376 Fax
Email -

Northern Nevada:

4834 Sparks Blvd., Suite 102
Sparks, NV 89436
(775) 322-0657
(775) 322-8163 Fax
(888) 350-4222
Email -

Southern Nevada:

6040 S. Jones Blvd.
Las Vegas, NV 89118
(702) 320-4500
(702) 320-4560 Fax
Email -

San Diego and Imperial counties:

4747 Viewridge Avenue #200
San Diego, CA 92123
(858) 496-2131
(858) 496-2141 Fax
Email -

Santa Clara, San Benito, Santa Cruz, and Monterey counties:

1112 S. Bascom Avenue
San Jose, CA 95128
(408) 278-7400
(408) 278-7444 Fax
Email -

San Francisco Bay Area and Northern Coastal California:

1000 Broadway, Suite 625
Oakland, CA 94607
(510) 844-2000
(510) 844-2100 Fax

Los Angeles, Orange, Riverside, and San Bernardino Counties:

315 N. La Cadena
Colton, CA 92324-2927
(909) 825-7280
(909) 825-6246 Fax

Ventura, Santa Barbara, and San Luis Obispo Counties:

PO Box 129
Santa Barbara, CA 93102
(888) 983-3122
(703) 525-8277 Fax

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