State of California California Department of Consumer Affairs

Bank Complaints/Information (State, Federal, National)

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<p>[[File:Whitebox.jpg|735 Other State Agencies|link=_Hint]] </p>
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| <h4 align="center"><big></big>BANK COMPLAINTS/INFORMATION
| <h4 align="center"><big></big>BANK COMPLAINTS/INFORMATION
(STATE, FEDERAL, NATIONAL)<br /></h4>
(STATE, FEDERAL, NATIONAL)<br /></h4>
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'''STATE:'''<br>
'''STATE:'''<br>
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<p>The [http://www.dfi.ca.gov/ '''Department of Financial Institutions (DFI)'''] regulates California state-chartered financial institutions. They encourage sound banking and business practices and perform financial examination of licensees.</p><br>
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<p>The [http://www.dbo.ca.gov/ '''Department of Business Oversight (DBO)'''] regulates California state-chartered financial institutions. They encourage sound banking and business practices and perform financial examination of licensees.</p><br>
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<p>If the bank is a California state-chartered bank, it is licensed by the California DFI and the Federal Deposit Insurance corporation (FDIC). A California state-chartered bank may also be a member of the Federal Reserve Bank.</p><br>
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<p>If the bank is a California state-chartered bank, it is licensed by the California DBO and the Federal Deposit Insurance Corporation (FDIC). A California state-chartered bank may also be a member of the Federal Reserve Bank.</p><br>
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'''DFI licenses and regulates:'''<br>  
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'''DBO licenses and regulates:'''<br>  
* state-chartered banks  
* state-chartered banks  
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* business and industrial development corporations  
* business and industrial development corporations  
* issuers of travelers checks and payment instruments (money orders)  
* issuers of travelers checks and payment instruments (money orders)  
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* transmitters of money abroad<br>
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* Money Transmitters<br>
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'''Department of Financial Institutions'''<br>
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'''<font color="#4AA02C">Department of Business Oversight</font color="#4AA02C">'''<br>
1810 13th Street<br>
1810 13th Street<br>
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Sacramento, CA 95814-6900<br>
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Sacramento, CA 95814-6900<br>  
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(916) 322-5966<br>
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(916) 322-5966 General Line<br>
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(916) 445-2123 (fax)<br>
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(916) 322-0622 Consumer Services<br>
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1-800-622-0620 - in California<br>
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(800) 622-0620 Toll Free Consumer Services<br>
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[http://www.dfi.ca.gov/ www.dfi.ca.gov]<br>
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(916) 445-2123 Fax<br>
 +
[http://www.dbo.ca.gov/ '''www.dbo.ca.gov''']<br>
<p>The [http://www.sco.ca.gov/ '''Controller's Office'''] takes inquiries on old or lost accounts, inquiries on unclaimed property, bank accounts that are removed from banks if inactive 3 years.</p><br>
<p>The [http://www.sco.ca.gov/ '''Controller's Office'''] takes inquiries on old or lost accounts, inquiries on unclaimed property, bank accounts that are removed from banks if inactive 3 years.</p><br>
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'''Controller's Office'''<br>  
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'''<font color="#4AA02C">Controller's Office</font color="#4AA02C">'''<br>  
PO Box 942850<br>   
PO Box 942850<br>   
Sacramento, CA 94250-5872<br>   
Sacramento, CA 94250-5872<br>   
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(800) 992-4647<br>
(800) 992-4647<br>
[http://www.sco.ca.gov/ '''www.sco.ca.gov''']<br>
[http://www.sco.ca.gov/ '''www.sco.ca.gov''']<br>
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'''FEDERAL:'''<br>
'''FEDERAL:'''<br>
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<p>The [http://www.federalreserve/ '''Board of Governors of the Federal Reserve System (FRS)'''] handles consumer complaints about state-chartered banks and trust companies, which are members of the Federal Reserve System. The FRS is a centralized banking system under the Board with supervisory power over twelve Federal Reserve Banks designed to regulate banking and the economy by controlling the supply of money and credit. Written complaints and documentation should be mailed to Federal Reserve System Customer Relations Division.</p><br>
+
<p>The [http://www.federalreserve.gov/ '''Board of Governors of the Federal Reserve System (FRS)'''] handles consumer complaints about state-chartered banks and trust companies, which are members of the Federal Reserve System. The FRS is a centralized banking system under the Board with supervisory power over twelve Federal Reserve Banks designed to regulate banking and the economy by controlling the supply of money and credit. Written complaints and documentation should be mailed to Federal Reserve System Customer Relations Division.</p><br>
   
   
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'''Board of Governors of the Federal Reserve System'''  
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'''<font color="#4AA02C">Federal Reserve Consumer Help Center</font color="#4AA02C">'''<br>
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Division of Consumer and Community Affairs
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20th and C Streets, NW, Stop 801<br>
20th and C Streets, NW, Stop 801<br>
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Washington, DC 20551<br>
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Washington, DC 20551<br>
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(202) 452-3693<br>
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(202) 452-6400 Hotline<br>
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(202) 452-3544 (TDD)<br>
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(800) 827-3340 Consumer Help Line<br>  
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[http://www.federalreserve/ '''www.federalreserve.gov''']<br>
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(202) 452-3544 TDD<br>
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[http://www.federalreserve.gov/ '''www.federalreserve.gov''']<br>
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* Compliance of civil rights in FDIC matters<br>
* Compliance of civil rights in FDIC matters<br>
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'''FDIC'''<br>  
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Office of Consumer Affairs<br>
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'''<font color="#4AA02C">FDIC</font color="#4AA02C">'''<br>
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'''Office of Consumer Affairs'''<br>
25 Jessie Street @ Ecker Square, Suite 2300<br>
25 Jessie Street @ Ecker Square, Suite 2300<br>
San Francisco, CA 94105-2780<br>
San Francisco, CA 94105-2780<br>
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[http://www.fdic.gov/ '''www.fdic.gov''']<br>
[http://www.fdic.gov/ '''www.fdic.gov''']<br>
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'''FDIC - Division of Compliance'''<br>
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 +
'''<font color="#4AA02C">FDIC - Division of Compliance</font color="#4AA02C">'''<br>
550 17th Street NW<br>
550 17th Street NW<br>
Washington, DC 20429<br>
Washington, DC 20429<br>
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(202) 736-0000<br>
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(800) 688-3342<br>
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<p>The [http://www.ots.treas.gov/ '''Office of Thrift Supervision Consumer Affairs Customer Relations'''] supervises and handles complaints about federal savings and loan associations and savings banks.</p><br>
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<p>The [http://www.occ.treas.gov/ '''Consumer Financial Protection Bureau'''] supervises and handles complaints about federal savings and loan associations and savings banks.</p><br>
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'''<font color="#4AA02C">'''Consumer Financial Protection Bureau</font color="#4AA02C">'''<br>
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'''Consumer Affairs'''<br>
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(855) 411-2372<br>
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[http://www.occ.treas.gov/ '''www.occ.treas.gov''']<br>
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'''Office of Thrift Supervision Consumer Affairs Customer Relations'''<br>
 
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1700 G Street NW<br>
 
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Washington, DC 20552<br>
 
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(202) 906-6000<br>
 
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(800) 842-6929<br>
 
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[http://www.ots.treas.gov/ '''www.ots.treas.gov''']<br>
 
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'''NATIONAL:'''<br>
'''NATIONAL:'''<br>
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<p>The [http://www.occ.treas.gov/ '''Office of the Comptroller of the Currency'''] is a federal agency that regulates national banks, credit card and mortgage companies that are subsidiaries of national banks. A national bank is a bank that has the words "National, National Association" or the initials "N.A.", in it's legal name.</p>,br>
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<p>The [http://www.occ.treas.gov/ '''Office of the Comptroller of the Currency'''] is a federal agency that regulates national banks, credit card and mortgage companies that are subsidiaries of national banks. A national bank is a bank that has the words "National, National Association" or the initials "N.A.", in it's legal name.</p><br>
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'''Office of the Comptroller of the Currency'''<br>  
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'''<font color="#4AA02C">Office of the Comptroller of the Currency</font color="#4AA02C">'''<br>  
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Customer Assistance Group<br>  
+
'''Customer Assistance Group'''<br>  
1301 McKinney Street, Suite 3450<br>   
1301 McKinney Street, Suite 3450<br>   
Houston, TX 77010<br>   
Houston, TX 77010<br>   
(800) 613-6743<br>
(800) 613-6743<br>
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(713) 336-4301 (fax)<br>
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(713) 336-4301 Fax<br>
[http://www.occ.treas.gov/ '''www.occ.treas.gov''']<br>
[http://www.occ.treas.gov/ '''www.occ.treas.gov''']<br>
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If the bank is a nationally chartered bank, its primary regulator is the Federal Office of the Comptroller of the Currency. A nationally chartered bank must also be a member of the Federal Reserve System and have deposit insurance through the FDIC.</p><br>
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<p>If the bank is a nationally chartered bank, its primary regulator is the Federal Office of the Comptroller of the Currency. A nationally chartered bank must also be a member of the Federal Reserve System and have deposit insurance through the FDIC.</p><br>
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<p>'''Department Publications:''' None are offered by the Consumer Information Center</p>
 
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<p>'''Other Publications:''' None</p>
 
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<p>'''Other References:''' None</p>
 
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<p>[[file:green_arrow.jpg|link=http://www.dca.ca.gov/publications/guide/index.shtml|Consumer Resource & Referral Guide]]
<p>[[file:green_arrow.jpg|link=http://www.dca.ca.gov/publications/guide/index.shtml|Consumer Resource & Referral Guide]]
     Consumer Resource & Referral Guide<br>
     Consumer Resource & Referral Guide<br>
-
   [[file:green_arrow.jpg|link=http://www.ca.gov/About/Government/agencyindex.html|Directory of State Agencies ]]  
+
   [[file:green_arrow.jpg|link=http://www.ca.gov/CaSearch/Agencies.aspx|Directory of State Agencies ]]  
     Directory of State Agencies<br>
     Directory of State Agencies<br>
   [[file:green_arrow.jpg|link=http://www.dca.ca.gov/consumer/links_federal.shtml|Directory of Federal Agencies]]
   [[file:green_arrow.jpg|link=http://www.dca.ca.gov/consumer/links_federal.shtml|Directory of Federal Agencies]]

Latest revision as of 22:09, 17 December 2013

735 Other State Agencies

BANK COMPLAINTS/INFORMATION (STATE, FEDERAL, NATIONAL)

go back


STATE:

The Department of Business Oversight (DBO) regulates California state-chartered financial institutions. They encourage sound banking and business practices and perform financial examination of licensees.


If the bank is a California state-chartered bank, it is licensed by the California DBO and the Federal Deposit Insurance Corporation (FDIC). A California state-chartered bank may also be a member of the Federal Reserve Bank.


DBO licenses and regulates:

  • state-chartered banks
  • state-chartered credit unions
  • state-chartered savings associations
  • state-chartered industrial banks
  • state-chartered offices of foreign banks
  • state-chartered trust companies
  • business and industrial development corporations
  • issuers of travelers checks and payment instruments (money orders)
  • Money Transmitters


Department of Business Oversight
1810 13th Street
Sacramento, CA 95814-6900
(916) 322-5966 General Line
(916) 322-0622 Consumer Services
(800) 622-0620 Toll Free Consumer Services
(916) 445-2123 Fax
www.dbo.ca.gov


The Controller's Office takes inquiries on old or lost accounts, inquiries on unclaimed property, bank accounts that are removed from banks if inactive 3 years.


Controller's Office
PO Box 942850
Sacramento, CA 94250-5872
(916) 445-2636
(800) 992-4647
www.sco.ca.gov



FEDERAL:

The Board of Governors of the Federal Reserve System (FRS) handles consumer complaints about state-chartered banks and trust companies, which are members of the Federal Reserve System. The FRS is a centralized banking system under the Board with supervisory power over twelve Federal Reserve Banks designed to regulate banking and the economy by controlling the supply of money and credit. Written complaints and documentation should be mailed to Federal Reserve System Customer Relations Division.


Federal Reserve Consumer Help Center
20th and C Streets, NW, Stop 801
Washington, DC 20551
(202) 452-6400 Hotline
(800) 827-3340 Consumer Help Line
(202) 452-3544 TDD
www.federalreserve.gov


The Federal Deposit Insurance Corporation (FDIC) provides insurance for accounts in banks and savings and loan associations. The FDIC handles questions about deposit insurance coverage and complaints about FDIC-insured state banks which are not members of the Federal Reserve System.


The FDIC Provides information on:

  • Financial reports of FDIC-insured institutions
  • Closing of institutions
  • Secured credit card offers
  • Automobile lien releases
  • Foreclosure information
  • Sales of loans
  • Compliance of civil rights in FDIC matters


FDIC
Office of Consumer Affairs
25 Jessie Street @ Ecker Square, Suite 2300
San Francisco, CA 94105-2780
(415) 546-0160
(800) 756-3558
www.fdic.gov


FDIC - Division of Compliance
550 17th Street NW
Washington, DC 20429
(800) 688-3342


The Consumer Financial Protection Bureau supervises and handles complaints about federal savings and loan associations and savings banks.


Consumer Financial Protection Bureau
Consumer Affairs
(855) 411-2372
www.occ.treas.gov



NATIONAL:

The Office of the Comptroller of the Currency is a federal agency that regulates national banks, credit card and mortgage companies that are subsidiaries of national banks. A national bank is a bank that has the words "National, National Association" or the initials "N.A.", in it's legal name.


Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
(800) 613-6743
(713) 336-4301 Fax
www.occ.treas.gov


Office of the Comptroller of the Currency regulates:

  • Bank of America National Association - (NA)
  • Wells Fargo Bank - (NA)
  • Bank of California - (NA)
  • First National Bank Union Bank of CA - (NA)


If the bank is a nationally chartered bank, its primary regulator is the Federal Office of the Comptroller of the Currency. A nationally chartered bank must also be a member of the Federal Reserve System and have deposit insurance through the FDIC.




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